I had a very disappointing experience…
I had a very disappointing experience booking through Compare My Airport Parking.
The booking confirmation email stated “Approx. 10-Minute Shuttle – Quick transfers to/from terminal,” which strongly suggests that the shuttle service is included. However, I was surprised to be charged £10 for each journey, with the company describing it as a “levy” rather than a transfer fee. Renaming the charge doesn’t change the fact that this is an additional cost that was not made clear during the booking process. The wording is misleading and lacks transparency.
The car was parked at New Farm Parking, Stansted Rd, Elsenham, Bishop’s Stortford CM22 6LL, which is essentially an open dirt field rather than what most customers would expect from a secure airport parking facility. When I collected my vehicle, it was covered in thick dust. Even more concerning, there was a significant amount of dirt and dust around the driver’s area, making it appear as though someone had been inside the car wearing muddy or dusty shoes. That left me questioning how my vehicle had been handled while in their care.
To make matters worse, after calling for pickup upon my return, I had to wait over an hour before the shuttle arrived. This is completely unacceptable after a long journey and falls far short of the “quick transfers” advertised.
Overall, this experience was frustrating due to misleading information, poor parking conditions, unexpected charges, and excessive waiting times. I would not recommend Compare My Airport Parking based on my experience and will be looking elsewhere for airport parking in the future.
20 juillet 2026
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