It's Complicated Avis 

It's complicated made everything super easy for finding a therapist, I am also very happy with the level of service.

As a digital nomad therapist, I had been struggling to build my client base online. I had tried many platforms that promised great structure, but either the compensation never felt quite right or the client flow wasn’t sufficient. And that's when I came across It’s Complicated.

Having worked in tech before, the first thing that caught my attention was the intuitive UX. The website felt modern, easy, and comfortable to navigate. After starting my registration, I was invited to a welcome meeting where everything was explained clearly and kindly. The team was responsive, genuinely helpful but not pushy, which immediately gave me confidence to give the platform a real try.

A very fair feature is that we can set our own availability, structure, and fees — something I hadn’t fully been able to do on other platforms. Soon after my listing went live, I began receiving client enquiries, and the frequency steadily grew.

In the meantime, I also discovered the community feature, where practitioners can connect, form intervision groups, find supervisors, organise events (online and even offline), or simply meet for a casual Friday coffee chat. It’s something truly authentic — people are engaged, open, and supportive — an initiative I hadn’t come across before on similar websites. I didn’t just build my caseload here; I also found a sense of belonging that I hadn’t experienced before as a location-independent psychologist.

Another refreshing factor is how approachable everyone is. Not only fellow members, but also the founders, developers, and support team, all of whom come from mental health backgrounds themselves. They genuinely understand the challenges and joys of our field. The team is consistently available, encouraging, and deeply committed to helping each professional thrive. They take their time to personally chat with you and explain the small details on whatever difficulty you come across, and they always have a friendly word. (So refreshing to experience this attitude in world of AI chatbots...)

To make the most of the opportunities offered, I joined the Matching and EAP programmes, attended the “How to Grow Your Practice” workshop, and refined my profile — and the clients kept coming. Within eight months, I had built a full, flourishing practice entirely through It’s Complicated. The built-in payment, invoicing, and reporting features, along with the handy notes and calendar functions, make it very easy to run one’s business and reduce administrative time through automation. (More time for clients, trainings, or simply personal life.)

Two years later, I now have a full caseload with a waitlist, a safe and steady income, and a supportive network of colleagues. Through case discussions, educational events, and shared experiences, there’s constant opportunity to grow both personally and professionally. I’ve been inspired to organise mental health events, run workshops, facilitate group therapy, and speak at conferences — and I continue to feel motivated and full of new ideas. Along the way, I’ve also made lasting friendships, something I didn’t expect and it's beautiful.

It’s Complicated has helped me grow my practice and provided a safe, connected professional home. Whether one's goal is to expand client base, grow professionally, or simply maintain a stable and meaningful online practice, It’s Complicated offers the support needed. I’m truly grateful that the cool designs on their homepage caught my attention two years ago.

It's Complicated means a great community and resources to really help our practices grow!

Arrived in a foreign country where I didn’t speak the language and really needed therapy - It’s Complicated helped me find someone I was super happy with quickly and made accessing therapy easy. I also really appreciate how simple and supportive the UI and feel is. Thank you for helping me during a difficult time <3

Great:) I really appreciate this platform; it has been a turning point of my life to be associated with it and I appreciate all the walks of lives that I have encountered there so far.

It’s Complicated is a user-friendly, therapy-led suite of services built into a platform that has allowed me to return to my beloved profession, after many years facing road blocks trying to return to professional practice in a foreign country. For this alone l would rate it 5 stars. However the best part about Its Complicated is the people: from those who dreamed it, built it, from Communications to IT, to the founders themselves. Not forgetting the practitioners it attracts: diverse, skilled, authentic. It’s Complicated encourages a sharing of our expertise, in the spirit of continued professional development, and a strong sense of community. I have not only returned to meaningful work, l have found my tribe.

My journey with It’s Complicated began around the end of the pandemic, at a time when I had just moved to a new country and was feeling uncertain about how I would continue practicing my profession. Since then, I’ve been actively using the platform for about four years, providing both online and offline support to clients from all around the world. I’ve also witnessed how much It’s Complicated has evolved and grown over time — how genuinely it values and incorporates feedback from clinicians and clients alike to offer the best possible service. I’m truly happy to be part of this platform.

Connecting counsellors around Europe and providing them the sense of unity. In addition, the platform has helped me to connect with a wide range of international clients around the world. Finally, I really appreciate the fact that the platform is open to different categories of psychologists and it is not being exclusive. Like, not only psychoanalysts and clinical psychologists, but also other types of counseling and coaching psychologists are welcome to apply, so that is something I particularly and genuinely appreciate about the ITC Platform.

It's Complicated was founded and created by a group of therapists in Germany. Because of this, and probably because of the core values of the people behind It's Complicated, this platform feels incredibly accessible to both therapists and clients. I have been on It's Complicated for a year now and have given more than a 100 session already. It's Complicated has been a game changer in my practice, solving a long standing question I had since beginning my own private practice: "How can I let the world know I am here to help, and can do so competently?". The engineers at It's Complicated, a small team I had the fortune to meet, is also super warm and curious about what we think and want as therapist, so they keep designing the platform and the features on all the feedback they receive, directly and indirectly. It's Complicated is also perhaps exception in another way, in that there is this whole community platform that stands behind the interface where clients find us. The Community platform literally gives you access to hundreds of other therapists that you can ask questions to and network with, whether it's because you are looking for a Supervisor, or because you are unsure about what to charge for your services. I don't use any other therapist directory. I am very happy with the quality of the leads I get, and have enough work, together with my own word of mouth leads. Finally I think the subscription options are quite accessible. I am still on the basic tier, but joined the matching program. In this sense I don't know what's the best option to take, but starting slow and trying it out without incurring much of a cost was my first goal. After three months it became obvious that the leads I was getting were paying for the subscription and more.

IC platform is a great space to connect with clients, be helpful to them, and gain a sense of connection for yourself, while also developing new peer relationships. It is a valuable resource in growing my practice and building my community group. I'm proud to be a part of IC.

Super helpful to build or reinforce a practice as an independent psychologist.

Hands down, the best therapist community and directory I’ve ever found. It was the stepping stone that allowed me to launch my own private practice. Great support from the team at every step. Highly recommended.

It's Complicated is the only platform that I know that is really working for therapists. We really feel that it's built by and for therapists, without venture capital. The tools work well, the team is dedicated and reactive, and after more than two years of working with It's Complicated, I would absolutely recommed it to colleagues!

I have spent a lot of time on the website trying to receive the help that I need, but I've noticed that I was getting reported for reasons that didn't make sense to me. It seems like Therapists on the website are allowed to flag your profile regardless of the circumstances. Otherwise I've been reported for a series of misunderstandings. Nevertheless, this was unjust since I feel as though I have done nothing wrong. It seems like the website doesn't take this very seriously and perhaps that means that they don't take people needing help seriously either. I would advise anyone seeking help to look elsewhere.

Als Therapeutin hatte ich mit dem basic Plan gestartet. Impressions pro Tag circa 50. Keine Klienten. Stufe höher gegangen, essential Plan. Ersten Klienten bekommen plus ein paar unseriöse Anfragen, wie "kannst du mir arbeitsunfähugkeit bestätigen ". Bin zum basic Plan zurückgegangen. Und dann kamen meine impressionen auf circa 7/10 runter, mit 1-2 seitenviews pro Tag. Die Plattform ist dafür ausgerichtet dich als Therapeut:in zu zwingen das teuerste Abo zu wählen. War hier seit März bis Oktober und hatte nur einen Klienten, mit dem ich circa 6 Sitzungen hatte. Kann die Plattform nicht empfehlen.

Terrible experience. The therapist, who barely spoke English, was extremely unprofessional and had absolutely no expertise, advice or understanding even. This encounter was really bad, I was perplexed during the session, a waste of time and money, and it affected my overall opinion about psychotherapy; It almost left me with 0 motivation to continue to reach out to someone.

I connected with a lovely therapist through the It's Complicated workplace programme. Being an expat in Berlin, I've found it difficult to navigate the system and connect with English-speaking therapists. It's Complicated made it easy.

I’ve used the it’s complicated platform now for close to 5 years, with the same therapist I matched with after exploring my options for a few months. The duration and quality of our relationship is testament to the strengths of the platform; which is built on an ethos of community and a therapist-centric approach.

From a user perspective, I found the search experience great and almost all of our appointments seamless. I’m grateful to be able to support such a wonderful community while enjoying all of the long term benefits of quality therapy!

Found a great therapist, easy, structured searching in the platform!

It’s Complicated is the most thoughtful and supportive therapy platform I’ve come across. From the very first interaction, it feels intentional, safe, and deeply human – exactly what you need when taking the vulnerable step of reaching out for help.

What really sets It’s Complicated apart is the care they put into matching you with the right therapist. There are no rushed or random pairings, it’s about long-term support and genuine connection.

I’ve felt seen and taken seriously throughout the process, and my therapist has been a tremendous source of guidance during a time when I really needed it.

I wholeheartedly recommend It’s Complicated to anyone who wants to prioritize their mental health and is looking for a platform where professionalism and real human care go hand in hand.