Comprende Avis 

We have been renting same property for 3 years owner changed to Comprende,
What a mess, Angela is the worst agent I've ever delt with. Had a property inspection arranged day before my wife fell sick and I had to reschedule but was told I don't have the right to cancel.
I felt bullied and pushed aside as if I have no rights as a renter and not an owner of the property, being that We have never missed one weeks rent, but being treated as worthless and not important is not customer service.

I had such an amazing experience with Comprende, especially with Hannah, that I genuinely felt the need to leave a review.

From the very beginning, Hannah made me feel comfortable and welcomed throughout the entire viewing process. Her communication was incredible — she was engaging, approachable, and so quick to answer every question I had. Nothing ever felt like too much trouble for her.

What really stood out to me was how proactive she was. While showing me one apartment, she mentioned another unit in the same building and offered to show me that as well because she felt it might actually suit me better — and honestly, she was right. I really appreciated her taking the time to give me that opportunity and all the information I needed to compare both options properly.

On top of that, I ended up not being able to make it to my second viewing due to being tight on time. Instead of just leaving it there, Hannah went out of her way to take detailed videos for me so I could still get a proper feel for the property. When I asked if she could even put herself in the frame so I’d have a size reference — since we had already met in person — she happily did it, even though I could tell it pushed her a little outside of her comfort zone.

That level of effort and customer service is honestly rare to come by. Hannah genuinely went above and beyond to make sure I felt informed, comfortable, and looked after throughout the process.

Thank you again Hannah and the Comprende team for such top-notch service. It truly made a stressful process feel exciting and easy.

Aggressive, rude, and downright incompetent.
Comprende have done a really poor job of just being nice people who do a good job. My poor landlord is a sweet and lovely person and they have actively trying to Overcharge them, and have been caught directly lying about maintenance more than once. Right now I’m fixing for free the damage they have done because my land lord is so traumatised by what happens if you have the nerve to challenge them.
This started when I called to ask about the type of product used on the badly damaged floors because they have not been maintained in years, (over 70 flaws within 40m2) this defensive, overly aggressive, bully of a woman who actually had no clue about how to collaborate, problem solve, her legal responsibilities, or how conduct her self with calm hung up on me.

If not passive aggressive and over emotional, they are just cheats with a toxic boss who bullies people that stand up to her.

There are better companies out there.