Conkauk Avis 1 572

When you return an item you have to sort out your own return with a courier and pay for it. I brought a garden bed / planter for £180 and had to pay £60 to return it which I won’t get back. Awful.

Ordered our dog fencing on the Tuesday and it arrived Thursday 👏can not fault the quick service 5🌟. Spoke to someone at customer service by the name Harry,again 5🌟 very polite and very helpful. Definitely recommend these guys. Well pleased with the service and product . Definitely recommend

Customer service is second to none with my assistant going to great lengths to help me. I am delighted with the raised beds I have been installing over the past months

Bought this for our rescue dog who doesn't like being shut in her crate . Product perfectly matched the website description. Is high quality whilst being lightweight and assembly took less than five minutes. Very happy.

Quick & simple to put together stopped my 2 Frenchies getting out i also had an issue i ordered the wrong size spoke to customer services they corrected it straight with no stress. highly recommend 👌

Exactly what we needed to keep our 2 little dogs secure when we are using our touring caravan. Light weight compared to other things we've tried and easy to put together saving time and stress. Easy to order and delivered on time

Quick service, competitive price. Thank you

Good product, well made and I look forward to using it in my garden. the elevated raised bed platform is much more sturdier than I had expected.

.I purchased a 1.2m dog fence and I must say that the quality more than exceeded my expectations. It came with all the necessary fittings and was a breeze to erect.
A small mistake with my order was immediately put right.
Thanks, Courtney!

Just purchased 30 meter of fencing to secure our garden boundary. We have a rescue dog that likes to go exploring.

Really impressed with the fencing. My Husband liked how easy it was to install. We went for 1.5m high as our dog is a big boy. We did purchase some metal rods to secure behind each post as we were a bit concerned about how stable the posts would be given they are only sat in the ground 35cm. Especially with our 34kg Oatie jumping up against them.

All in all a very positive experience from email enquires, purchasing, delivery and seeing the fence in situ. Would highly recommend.

I have bought these products before they are very well made and a great price, the delivery is very quick and the tracking is very good and keeps you informed about the delivery. I bought 6 x 14in hanging baskets, 6 feeder spouts and 4 wall tubs the colour is a nice dark green and are solidly made. I am very happy with them and look forward to filling them and the plant display they will give. Thank You.

Excellent communication, delivered on time, great quality.

My salt bucket arrived and the lid was all broken and the box had loose salt in it !
Luckily I opened the box on plastic but I have now had to keep it inside the shed which defeats the purpose of buying a lidded container

Good service, thank you

Ordered a lovely little mug online, having never heard of this company before. The mug was well priced and lovely when it arrived. Delivery was super quick. Would definitely recommend and would order from them again any time.

The items in my order were good quality, sold at a good price and delivered on time. Would certainly recommend and I will be back if they stock what I’m looking for.

Purchased a 20L tub of eco grit. It arrived the next day but the tub was damaged. A split on the bottom and on the side.
I didn't realise this until I had taken it out the box and carried it through my home to my back garden. Contents going onto a brand new carpet.
The box was a normal box with no packing inside to protect the contents and no fragile label.
So I contacted them on messenger but received nothing. I then contacted live chat and was told I would get a replacement.
Chased it up on messenger again to actually receive a response from Natasha saying I should have had a email and she would give the person a nudge.I then received a email by Courtney that I could have a new empty container. I was extremely disappointed with the comments and communication .
Asked if I opened the box in front of the driver as a witness? Who does this? What driver would stand and wait for you to open parcels to make sure its OK?
How they don't ordinally cover any damage to the items within the recipients home. The tub arrived damaged.
That the contents will be in the bottom of the box still.
The tub is split in 2 separate areas. The contents are escaping, and I have asked for a replacement and for the damaged one to be collected.
Nearly £100 for a damaged tub ? I have not opened the lid so I have no idea about the condition of the grit. It could have been in the warehouse damaged and went unnoticed causing the inside to be useless for when the time comes when it would be needed.
I have now asked PayPal for help as the live chat has vanished and I've received no response when I asked for it to be sorted today.

Reply
The replacement should be a 20L tub including contents.Not a empty tub with 5L. Courtney does not listen. Your policy for damaged products is not being used.

Easy to follow website and ordering system.
Delivery was on day and time as specified.
Product has not been used yet,hence unable follow comment on product.