I'm new to this hosting thing but what make me choose this service for the affordability compare to other services. it's true that this is my first ever hosting service but the one click deploying a... Voir plus
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I stumbled upon this website in order to create a BeamNG server. I created a server and the server itself was giving an error, which is not Connect Hosting's mistake or fault. I logged a ticke... Voir plus
I've paid over 30$ CAD for a semi annual BeamMP server and am not getting any response from tickets or discord, server is currently still pending. tickets unanswered. idk if this should be considere... Voir plus
L'entreprise a répondu
The free server that has been promised to me worked only one time ,after I shut it down (turned it off for a day) it stopped working the next day (I couldn’t start and play on the server) + the server... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Connect Hosting delivers high-performance, low-latency servers for Minecraft, Rust, and a growing catalogue of titles. Backed by a global network, a 99.9 % uptime guarantee, and an intuitive control panel, deploying and scaling your game world takes seconds, not hours. When you need help, real humans answer 24 / 7, because customer satisfaction isn’t a slogan, it’s the core of our business. Power your community with Connect Hosting and experience hosting done right.
Coordonnées de contact
Royaume-Uni
- support@connecthosting.net
- connecthosting.net
4,0
Bien
66 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No bad review from me
No bad review from me. Staff is helpful. Multiple hosting options.
13 janvier 2024
Avis spontané
Got right to the point and help me get…
Got right to the point and help me get it fixed in a few mins
1 janvier 2024
Avis spontané
The server hosting was easy to setup
The server hosting was easy to setup and when I had a question it was quickly answered, I could ask for more from a server hosting platform.
24 décembre 2023
Avis spontané
I accidentally bought the wrong server…
I accidentally bought the wrong server but the moderators were quick to help me fix it no issues I have been using connect hosting for months now for BeamMp and have never had any issues best hosting service for BeamMp in my opinion!
30 décembre 2023
Avis spontané
Amazing hosting!
Super easy to host and to get going! Staff and management are amazing and quick to respond if you have any troubles!
29 décembre 2023
Avis spontané
Good price, good service.
Good price, good service. If problems occur due to 3rd party software updates they are addressed within 48 hours, usually within 24.
Could be improved by keeping old version online (beamMP server). I only had one suggestion for change, and that was implemented (allow more characters for server description). Low ping, good performance
29 décembre 2023
Avis spontané
NO CUSTOMER SEVICE WHAT SO EVER!, Still ongoing as of 25/10/2023
NO CUSTOMER SEVICE WHAT SO EVER!
Screen shots of tickets and CH's Discord can be supplied to back up the below review.
I rented a midrange BeamMP server from this host, the first 2 days I could not even complete an order for the server due to Connect Hostings store page continuously crashing, had to open a ticket on their Discord, on the 3rd day I managed to order and pay for the server, it was installed and running within 10 minutes, BUT, and a big BUT at that, customer service after this point has been non existant, Server/Game Panel Tickets go un-actioned alltogether, and the Discord Ticket system has not worked in almost a week, so you join their discord Support Channel which claims 10 minute response time, 24 hours later, no response and messages completely deleted by the owner Recals, no help whatsoever. I DO NOT RECOMMEND this host, would be the worst host I have ever dealt with in the 11 years I have been running servers, I have had probably 50+ servers via 20 odd hosts over that time, and had a fair share of issues from many, but nothing like this. I even paid for an addon for the server, I have the receipt for it but the addon has still yet to be provided.
Edit: A staff member commented tho the owner, (Recals) to look into my ticket on the 23rd, he replied with "Can you send me your email" which I did, but still nothing has been done and the server is still offline, almost 10 days, They may have been good when they started up, but they, (Like many other companys), have now grown and as a result no longer can handle the work load or no longer have the care they used to have.
UPDATE: 25/10/2023
I have now requested a full refund for both products and lodged a cancellation request, I dont expect I will be seeing the refunds at all.
There has still been no action on my tickets/support requests from Recals, as it seems he is the only staff member with the perms. to fix/repair or install anything, he is also the owner. however I have had any message that discloses negative content, i.e. no action on my tickets, deleted again, only positive comments seem to remain.
I wish there was a way to upload and share all the screenshots and other evidence here for all to have access to and see.
Just a quick scroll back through Connect Hostings Discord Support channel as far as 15 months ago shows the same issues I have been having as an onging theme. makes me wonder how genuine a lot of the other reviews here are, even more so when almost half are written in a 2 day period and are all almost exactly the same.
15 octobre 2023
Avis spontané
Réponse de Connect Hosting
Dear Evil Eyes,
Thank you for taking the time to share your feedback regarding your experience with Connect Hosting. We are genuinely sorry to hear that your interactions with our service did not meet your expectations. Our goal is always to provide top-notch customer support and efficient service.
Firstly, I'd like to address the issue of your refund. We have processed a full refund for both the server and the addon you mentioned. Should you require any proof of this transaction, please feel free to reach out to us, and we'll be more than happy to provide it.
Regarding the authenticity of our reviews, we understand your concerns. It's true that we've historically not been proactive in requesting reviews from our clients. However, we are taking steps to encourage more of our satisfied customers to share their positive experiences. We believe this will provide a more balanced view of our services. For real-time insights into the performance and uptime of our servers, we invite you and all prospective clients to visit our status page at https://status.connecthosting.net/. This page transparently showcases the reliability of our services.
As for the tickets and customer service issues you've raised, we're taking your feedback very seriously. We're happy to report that, as of now, we have no pending tickets and our customer satisfaction levels are high. Your experience has prompted us to review our processes to ensure more timely and effective responses in our Discord support channel.
Regarding your observation about the negative reviews on TrustPilot, we understand that people are more inclined to leave feedback following a negative experience. That said, we take each review seriously as an opportunity for improvement. We currently serve over 2000 clients, many of whom are satisfied with our services, and we are committed to ensuring that every single client has a positive experience.
We appreciate your honesty and the time you took to bring these issues to our attention. If there's anything more we can do to assist you, or if you have further suggestions for how we can improve, please do not hesitate to contact us.
Kind regards,
Charles Walton
Connect Hosting
Quick, good and affordable!
Quick and good service, affordable services and stable servers!
29 août 2023
Avis spontané
Quick response times and straight to…
Quick response times and straight to the point, very helpful and courteous .
10 juin 2023
Avis spontané
Overall just awesome
Its really great, no port forwarding included. Thats why i got to make so many good memories! Also a fast help! More that 5 stars
11 décembre 2022
Avis spontané
Connect Hosting has been amazing!
Connect Hosting has been amazing!
There support is fast, reliable and amazing. Same goes for the servers, I personally have 3 minecraft servers and 2 BeamMP server and they are all amazing.
100% RECOMMEND
1 décembre 2022
Avis spontané
Really enjoyed the experience
Really enjoyed the experience, the server works flawlessly and with brilliant support.
6 octobre 2022
Avis spontané
Best server hostin.
Recals is amazing, if your gonna host a server PICK CONNECT HOSTING, Amazing support and is just smooth as...
Ps. i hope randomdudw gets his family back out of recals basement.
31 août 2022
Avis spontané
Recals please
Recals please, free my family out of your basement i already rated 5 stars what more do you want
15 juillet 2022
Avis spontané
Very good.
Very fast support they fixed my issue quickly would recommend using them.
13 juillet 2022
Avis spontané
Good service!
Customer support was very friendly and helpful. The issue got fixed very shortly.
11 juillet 2022
Avis spontané
Good for BeamMP
I host a BeamNG Racing series with Connect Hosting and I must say, I'm very satisfied with it. The server is simple enough to set up, runs well and they reacted quickly when I had an issue
6 juillet 2022
Avis spontané
Great, nice support
Got a few BeamMP Servers, they ran good, and the support was nice :)
6 juillet 2022
Avis spontané
Great and easy server hosting!
Great and easy server hosting! It’s so nice to be able to edit my servers from my phone or laptop instead of just my pc at home.
6 juillet 2022
Avis spontané
Good experience
Great customer service, friendly all round, great operating systems. Definitely worth the money :)
5 juillet 2022
Avis spontané
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