Conscious Confetti Avis 

Réponse de Conscious Confetti

ll y a 2 jours

Thank you for your review, and we’re very sorry that your order did not arrive in time for the wedding.

Your order was dispatched by us on time; unfortunately, an unexpected issue with our courier caused a delay in delivery, which was outside of our direct control. We completely understand how disappointing and frustrating this must have been, particularly as the items were required for such an important occasion.

Following our conversation this morning, we have issued you with a full refund and have also asked you to keep the goods when they arrive, with our compliments.

We’re very sorry that the courier delay affected your experience with us, and we hope the resolution provided today goes some way towards making up for the inconvenience caused.

Réponse de Conscious Confetti

22 sept. 2026

Hi there,

We’re sorry to hear that you were disappointed with your experience, as this certainly isn’t the impression we want any customer to be left with.

We’ve reviewed the order and the live chat conversation, and we can confirm that you contacted our team specifically to ask how to use the free shipping offer. Our team provided you with the discount code via the live chat itself.

Unfortunately, the code was not successfully applied to the order at the point of purchase. This meant that the standard £4.50 delivery charge remained on the order, bringing the total to £6.49. The delivery charge and final order total are clearly displayed at checkout before payment is completed.

As with any online purchase, it is the customer’s responsibility to review their basket and final order total at checkout and ensure that any promotional code has been successfully applied and that the amount being charged is as expected before completing the purchase. Had the code been successfully applied, the delivery charge would not have been included in the final total.

We appreciate that this was frustrating, particularly as you had contacted us beforehand for guidance. However, as the code had not been successfully applied at checkout, we were unable to retrospectively apply the discount after the order had been placed.

You’ve also mentioned that you found the quality of our confetti to be poor, although no specific details have been provided as to what you found unsatisfactory about the product. We take genuine product feedback seriously and would have been very happy to understand what you felt was wrong and address your concerns directly.

We’re proud to have received over 1,000 positive reviews from our customers, and we work hard to provide both high-quality products and helpful customer service. We’re therefore disappointed that this particular experience has resulted in such a negative review.

We appreciate you taking the time to share your feedback.

Chloe

Réponse de Conscious Confetti

23 sept. 2025

Hi Nicola,

Thanks for taking the time write a review.

Whilst we appreciate the time taken to write a review, regrettably there are some factual inaccuracies that we’d like to make all potential future customers aware of.

Firstly, our system automatically sends an order confirmation email for every purchase, having checked with our provider (Squarespace) I can see this confirmation was sent out at 7.33am on May the 29th.

I appreciate that dealing with couriers can, at times, be frustrating but I do feel the need to point out that your order arrived within the advertised timeframe. When you mentioned issues accessing the link, we supplied alternative updates including screenshots. I do however fully appreciate that this is frustrating.

Finally we offered a full refund given that you weren’t able to use the confetti, you decided not to take us up on this proposition.

While we regret this experience did not meet your expectations, we are confident we took all the steps possible to deliver your order as promised.

Many thanks

Chloe