Consumer Rights Avis 

The whole process from enquiry to submission of application went very smoothly. Robin Jones of Consumer Rights was friendly, professional and helpful.

It was great to deal with Roman at consumer rights, very helpful and knowledgeable person.

A very helpful organisation - Carwen who is dealing with my ongoing enquiry is excellent - really helpful and keeps making sure that things are progressing as they should

Due to the Consumer Rights organisation our cottage is to be assessed to hopefully upgrade our energy efficiency. Lucy Clarke is our contact and has been incredibly helpful and efficient.

I was referred to Consumer Rights for an ECO4 application through epplus.org.uk. Lucy Clarke, our account manager at Consumer Rights has been very helpful, patient and professional guiding me through the application process with clear instructions and explanations in all her emails. I felt very supported and informed. Her helpfulness has made the process very smooth. Thank you Lucy for an excellent service!

I was referred to consumer rights by an officer at my council. I have just moved into my own property and it had a very poor energy rating, and this will help me to keep my energy bills down. Yasmin, my account manager at consumer rights has been very efficient in dealing with my case. She is quick to repsond to questions and correspondence and has been very supportive throughout the process. Highly recommend that you get in touch with them the process couldn't be more simple.

Spoke to Jaimie on the phone who made the whole process easy & comfortable to complete. Good customer service as as was called back mutiple times quickly to confirm information etc which allowed the process to be completed quickly.

Yasmin was really helpful. We have a profoundly disabled son and he is doubly incontinent and only eats pizza toppings. Our electricity bill from washing /drying soiled clothes and cooking a succession of multiple pizzas is massive. We needed help.

I was apprehensive to contact Consumer Rights however my account manager, Angharad, was fantastic.
Everything was explained well and left me in no doubt as to what to expect moving forward.
Would definitely recommend Consumer Rights.

I spoke to Ronan regarding the government funded installation he was very helpful and polite, we went through the options available. Once everything had been finalised Ronan got on touch with me to let me know everything had been approved and that I would be getting my new heating and solar panels along with insulation in due course.

Had the letter and decided we had nothing to lose. We contacted consumer rights and spoke to Yasmin. She gave us the information and sent us the emails required to start the process. An easy process to follow and if you have recieved the letter from consumer rights, go for it, im sure you will not regret your decision.

I dealt with Yasmin she was very helpful and knowledgeable. I have been treated with the utmost respect from receiving the offer of help and funding.

Jaimie Sheridan is so easy to deal with and actually remembers you when things change for the benefit of you and gets in contact and helps through everything. Lovely lady.

I dealt with a lady Jamie Sheridan from Consumer
Rights. She was very pleasant to talk with, patient. and helpful.
Jamie explained the whole process and has kept me informed.
I can recommend Jamie as an Energy Performance
Adviser.
yours sincerely
P. Crossley

My enquiry to be assessed for ECO4 eligibility was processed by Yasmin in a very professional and helpful way.
I was kept fully informed of progress and the process moved forward quickly and efficiently between the dates 20th October to 28th October 2025.

Yasmin was extremely helpful and polite facilitating us to have a greater understanding of the process

Ceri, from Consumer Rights has been helping me, via emails and 'phone calls, to progress my application for possibly having some funding to help with making my cottage warmer. She has been a delight to liaise with and has made the process very simple. Lovely lady.

The whole process of finding an installer which was dealt with by Sophie was completely seamless and efficient. Just waiting on the assessor now to get in touch. Just hope that they are as efficient.

Gerry

Dawn Williams dealt with my claim, honestly she was amazing! She went above and beyond to make sure I was up to date with progress and made me feel reassured about all that was happening.

Ceri was super helpful and friendly and made me feel at ease when discussing my current situation.