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Welcome to CoolDrop. We believe enjoying wine shouldn’t be complicated. We’re a small family-run store that loves good quality wine fridges, fair prices, and keeping things hassle-free. Every one of our coolers comes with free UK delivery and friendly service, so you can focus on what matters: having a bottle ready when you are.
71 - 75 Shelton Street, Covent Garden, WC2H 9JQ, London, Royaume-Uni
4,4
15 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Incredibly easy to deal with, very quick to return calls, goods ar a very reasonable price. All round great experiance
Réponse : CoolDrop
Thank you so much for the kind review, Roy. Review like this really make a difference. We hope you love the wine cooler!
Réponse : CoolDrop
Thanks for the kind review, Rob. Really hope you love the new wine cooler. We really appreciate you choosing CoolDrop.
Cannot fault the service but very surprised and disappointed that they are not VAT registered which effectively makes them non competitive price wise as as a trade purchaser. I assumed they would be VAT registered
Réponse : CoolDrop
Thank you for your feedback and we're pleased you were happy with the service. Like most new businesses, we are not currently VAT registered, which allows us to keep our pricing as competitive as possible as we get started, particularly for non-trade customers. We value the feedback as it helps shape how we grow, and VAT registration is something we will continue to monitor as the business develops.
Oliver called in person to explain the delivery would be delayed for a couple of days, which was no issue. When the fridge arrived the courier went over and above to assist me arrange the fridge in the kitchen. Thank you ! Very happy with the fridge and service.
Réponse : CoolDrop
Thanks so much for the great review, Sarah. Thrilled to hear you are pleased with the wine cooler - couldn't be more perfect timing with the current weather. We'll pass on your shout out to Oliver and the delivery team. Thanks for choosing CoolDrop!
The whole process of buying a wine cooler from purchase to delivery was trouble free. I was kept well informed throughout the process and the delivery was on time and the two man crew were very obliging and courteous.
Réponse : CoolDrop
Thank you so much for kind review, Ann. We'll pass on your kind words to the delivery crew. Enjoy the wine cooler!
Cheapest price, fast delivery, clear information from order to delivery. Brilliant
Réponse : CoolDrop
Thanks so much for the kind review, Jan. As the evenings are starting to brighten up, we hope your wine cooler will come into its own. Thanks for your support! The CoolDrop Team.
Excellent customer service, can't fault anything. Would highly recommend
Réponse : CoolDrop
Thanks a lot for taking the time to leave this review. We're so pleased you love the wine fridge. Thanks for choosing CoolDrop!
Réponse : CoolDrop
Thanks for the great review, VC. We hope you're enjoying the new wine cooler - have a glass on us!
I called Oliver on two separate occasions to discuss brands, models, etc and he was always very polite, helpful and honest. Once I had decided on the brand and model I wanted, Cooldrop had the best price anywhere on the Internet. Delivery communication was excellent and delivery was on schedule. All in all, a great experience
Réponse : CoolDrop
Thank you for the great review. Oliver will be very pleased to hear your feedback and we are glad he could help you find the right option.
We really appreciate you choosing CoolDrop and hope you enjoy your new wine cooler!
I had a question about the wine cooler before I ordered and Oliver was very helpful and responded quickly.
Réponse : CoolDrop
Thanks so much for the lovely review, Sally. Its was a pleasure helping you find the right wine cooler. Thanks for choosing CoolDrop!
The customer service from Oliver was the best. I had a bit of an issue paying on line and he was really helpful. The cooler arrived very quickly and the delivery driver went above and beyond to find me which isn’t easy even with a terrible phone signal for instructions. Highly recommended and definitely recommend.
Réponse : CoolDrop
Thank you so much for taking the time to leave such a fantastic review. I’m really glad I could help with the payment issue and that everything worked out in the end. It’s great to hear the cooler arrived quickly and that our delivery driver went the extra mile to find you - I’ll be sure to pass that on to them. Thank you, Sheila!
having recently replaced an existing wine cooler with CoolDrop, I have to say Oliver was such a nice chap to deal with and helped me massively... couldn't do enough to help and delivered the product very promptly nad now its finally been installed its amazing. Thank you
Réponse : CoolDrop
Thanks so much for taking the time to leave this great review, Tony. I hope you make great use of the wine cooler over the festive period and beyond. We really appreciate you choosing CoolDrop!
We order a replacement wine cooler from CoolDrop - something we needed urgently. Oliver could not have been more helpful - he delivered on everything he promised. That together with fabulous communication makes this company stand out and above others we’ve dealt with over the years. I highly recommend this company!
Réponse : CoolDrop
Thank you so much for the generous review - these reviews really do make the world of difference to a new business. I'm so glad you're pleased with the fridge and that it arrived in time for the big birthday. We'll be raising a glass of bubbly to you!
Easy ordering process, good communication regarding delivery and really friendly and helpful delivery guys.
Réponse : CoolDrop
Thanks so much for the review, Martine, we really appreciate it. Reviews like this make a huge difference to family-run businesses like ours. We hope the wine cooler keeps everything perfectly chilled for the festive season. Thank you for taking the time to leave the review!
Excellent customer service when the delivery when slightly wrong. Got it sorted and delivered and kept up comms so we knew what was happening. Oliver went above and beyond
Réponse : CoolDrop
Thank you so much for taking the time to leave a review - it really means a lot as a small, new business. We hope you love the new wine cooler. We'll raise glass to you this evening at CoolDrop HQ!
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