#PUG50795 I placed an order on the 8th July, I received it on the 15th July. I was very disappointed with sandals as I felt they had been falsely advertised. They were meant to be flexible and a... Voir plus
L'entreprise a répondu
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Just received my wife’s sandals on the 5th of July they fit well she has no complaints. They are so easy to put on as my wife as a disability. I would recommend these to all my family and friends deli... Voir plus
Ordered items then had email saying items delivered in porch I haven’t got porch and gates were locked courier said get in touch with Copugo I have tried 18 times with no reply to the right departme... Voir plus
L'entreprise a répondu
Actually heavier than some tools i got from local stores, feels sturdy when picked up, so left it there after unboxing, didn't expect that density. makes the space look organized.
2,7
Bas
35 avis
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Waste of money
Highland cow is terrible dragged through a hedge backwards nothing like the photo not weighted neither definitely wouldn't recommend
24 octobre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@copugo.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Highly recommended
3 novembre 2025
Avis spontané
Zero stars - Unsafe for children
Zero stars, the Highland cow is not what I ordered and I ordered 3. 🙄🤦♀️
Not weighted looks nothing what is advertised and definitely 100% unsafe for children.
I do have a video that it wont let me upload.
23 octobre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your concerns.
We are deeply sorry to hear that your recent shopping experience was unsatisfactory, and we offer our sincerest apologies. We cherish every bit of your disappointment and are committed to remedying it. To expedite your response, please contact our customer service email: service@copugo.com. Our dedicated customer service team will provide you with detailed assistance within 24 hours.
We sincerely hope to regain your trust and look forward to hearing from you.
Do not use
Items shows as delivered on their tracking site but no details of where left or who the courier was. On asking for a replacement/refund I was told they were happy to tell me it had been delivered and to check a safe place. I have repeated it want received and guess what, automated response and no-one will respond. Avoid like the plague!
21/10/25
Following my review being published copy go wrote a response however I have been in touch with their customer service team numerous times and they either tell me it’s been delivered (it hasn’t) or that they’ve responded and if I want more help to contact them do I did and you get the same message!
20 octobre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@copugo.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
ordered the shower head at £19-95,never…
ordered the shower head at £19-95,never received it so nearly £20 out of pocket
7 octobre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@copugo.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Cheap version of advertised product
Ordered the highland cow, microwavable pouch, weighted feet…Large.
After very long wait for delivery. I Got a poor quality version of what was advertised in the video, no pouch for heating up and definitely not soft material or weighted feet…
Confusing conversations with customer service, had to resort to PayPal for a refund.
9 octobre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@copugo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
False advertisement
The item I ordered was not the item ordered. Will never use again.
3 octobre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@copugo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Don’t buy from them
Sent the wrong item and when I complained suggested I gift it to someone else. Had clearly not read my first email and sent silly AI response to my follow ups. A complete con
30 septembre 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you received the wrong item, please contact our after-sales service team. We stand behind every product. Please send your details to our customer service email at service@copugo.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Customer service really is for customers.
I'm always worried about being able to return goods that I don't fit my needs. Copugo customer service on the other hand were, quick and understanding and resolved my problem.
19 septembre 2025
Avis spontané
Christmas embroidery hearts are great
Such a lovely product. I bought several of the Christmas embroidery hearts and they are fab. You have all the materials you need which are a bargain and clear instruction ( if very small). Thoroughly recommend.
14 septembre 2025
Avis spontané
Eye brighteners are a waste of money
I bought two different colours.
Both are extremely hard to apply, take ages of rubbing them on my poor eyelids to see any hint of colour, but the colours don't stand out at all. They definitely don't brighten my eyes in any way.
Thanks for your reply.
I have sent several emails to your customer services asking when the review I created over a month ago for the product purchased will be published on your website. How long does it take for reviews to appear or do you only publish positive reviews on your website?
1 juillet 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@copugo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Rubbish
I am very disappointed with these eye brightener pens, I bought two both in a brown/gold colour. They are very hard to apply and catch and drag on the skin,it is very dry too. A very poor product.
3 juillet 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@copugo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
Scam
Absolutely a scam. Do not order - item is cheap and has no atomiser so you can’t use the scent. Lesson learned,
11 juin 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we fully understand your frustration. We assure you that we will prioritize your concerns and resolve the issue. We stand behind every product. Please send your details to our customer service email at service@copugo.com. Our dedicated customer service team will provide you with the best possible solution within 24 hours. Please give us a chance to make amends. Thank you very much.
They are a con
never received package you cannot speak to anyone it’s all through email they would not refund me they said check with the post office which i did and nothing
so i lost my money .
please do not buy from this awful company
15 mai 2025
Avis spontané
Réponse de Copugo
Dear customer, thank you very much for taking the time to share your feedback with us.
We are deeply sorry that your recent experience did not meet your expectations, and we completely understand your feelings. We assure you that we will prioritize your issue and resolve it as quickly as possible. If you did not receive your item, please contact our after-sales service team. We are responsible for every product. Please send your details to our customer service email address service@copugo.com. Our dedicated customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends. Thank you very much.
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