Costway UK Avis 

1 428
TrustScore 3.5 sur 5

3,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Imagine my parcel accidentally getting returned to these guys and me contacting them for months to give it back as it costs £200 pounds. And all they do is say they can’t find it or contact the delive... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I couldn’t fault this company or the product I bought . It was well packaged, quality was most definitely there and really happy with the delivery time and how the package was delivered 5*

L'entreprise a répondu

Noté 3 sur 5 étoiles

At just under £190 for a tall storage cupboard, price is very reasonable. But quality not great, bottom left corner not properly glued- manufacturing fault, also top doors don’t fit evenly. Com... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Ordered this rattan bistro set from Costway , delivery by DX was swift, the driver was friendly and helpful. There were five items requiring assembly, 3 chairs ,2 footstools and a table, the assemb... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin
  2. Magasin d'électroménager
  3. Magasin de jouets pour enfants
  4. Marché en ligne

Écrit par l'entreprise

Low prices at Costway on home & garden, outdoor furniture, sporting goods, pet suppliers, toys & games and much more. Costway: cost less all the way


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,5

Tous les avis

(1 428)

100 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Lovely item, quick delivery

Delivery was quick. Cat furniture is lovely, did take a little effort to build, but I love it.

10 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 1 sur 5 étoiles

Your Invoice #1000209906

Your Invoice #1000209906
Order #1000488718

73 L/Day Commercial Dehumidifier with Drain Hose and Timer

Item No: 65341807

3 units
£1,019.85
Subtotal £1,019.85
Grand Total £1,019.85

1 item brand new arrive faulty - moving parts inside.
1 item develop fault after 24h - leaking

Voice mail: Contact Number: 01473550500

25 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Dear customer,
Please note that the products we sell are brand new and we do not sell used products or returns.
Our colleague has received your email and are currently communicating with the manufacturer regarding this matter. Please await our response.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Great product with super customer service

Fantastic piece of furniture. Customer service brilliant too when we needed assistance with our order. Many thanks

15 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Order difficulties

I ordered two chairs and as it was the weekend i did not receive a confirmation email in reply. i contacted customer care where Ai is in operation.
Monday morning i received a reply asking purchase details . Matter sorted, chairs delivered. top marks.

13 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

I absolutely love my garden bench…

I absolutely love my garden bench (Curved Fire Pit Bench with Slatted Seat). It was very easy to assemble, sturdy and an elegant piece of garden furniture. It was the first time I bought anything from Costway and am very pleased.

8 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 4 sur 5 étoiles

Initially my item was delivered to the…

Initially my item was delivered to the wrong address and I was left and item for the other address.upon getting in contact with a Costway customer service member, so was told that their delivery people would collect the item that was delivered to me and deliver my item, I made the phone call at lunch time and within two hours the problem was sorted,great service. I've not assembled the furniture yet,but all looks good and should look fine when assembled, thank you

17 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Good quality, best price

I was surprised with a super fast delivery, the bed was delivered in less than 48 hours .

5 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

High quality product with easy assembly instructions

I was genuinely surprised by the quality of the small home office desk. The materials feel incredibly high-end, far beyond what I expected for the price. Assembly was a breeze; the instructions were clear and easy to follow, and I had the desk set up in no time. This is a fantastic value for money—a perfect, sturdy, and stylish desk that has completely exceeded my expectations. Free delivery in time with no delay.

12 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Excellent all round

Quality goods.Well packaged.Delivered safely. Excellent communication.

8 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Excellent and quick service

Excellent and quick service.
My item came with one part damaged but they quickly dealt with the issue and that was brilliant service.

12 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Stainless steel fire pit

I recently bought the stainless steel fire pit sold by Costway on Wowcher. My friend also bought one. I tested my one out yesterday 6/9/2025. It is a really nice fire and a statement piece. I love it and hope it lasts. Very happy with my purchase.

6 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Excellent company & good customer service …

This is the first time I have bought anything from Costway and I have to say that I was pleasantly surprised how easy it was to find the items I wanted and at sale prices too. Communications was good and when I needed to contact customer services about delivery, it was dealt with promptly and to my satisfaction.
The items I ordered came with very clear instructions and there were videos on the website too showing how to assemble the items.
Overall I am very happy with my purchase, the quality is excellent, good price and customer service which is refreshing.

28 août 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Great company

Ordered a gazebo from here. Delivery was within 4 days. Excellent gazebo well packaged. I have asked for extra wind/privacy screens for my new gazebo. The lady I spoke to Maja has been so very helpful in us gaining the extra sides. Definitely will use the company again

4 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

No complaints whatsoever

No complaints whatsoever, absolutely loved the 12V car I got for my son. Customer service was prompt and helpful. Thanks so much

5 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Brilliant company

Brilliant company, delivered my parcel literally two days after I purchased it. Couldn't belive how quick it was, packaged really well and the item I bought, which was a children's toy storage and book shelf is amazing. I'm over the moon with it! Highly recommend this company and will definitely be using it again. They have some beautiful things at really affordable prices

3 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 5 sur 5 étoiles

Value for money.

Found what we wanted at a good price. Delivered safely. Not opened yet as is a gift but hopeful that the item is in perfect condition.

18 août 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 1 sur 5 étoiles

We ordered a white kitchen cabinet with…

We ordered a white kitchen cabinet with a wine rack but some of the cabinets are missing. Like the doors, draws shelf’s, the actual win rack and screws etc. it’s very disappointing. I emailed customer service but the email doesn’t exist, it’s not a correct email. I have called numerous times but the answer machine tells me to go to my account. Unfortunately the two parcels that were meant to be delivered says they cannot find our order but I have photos of my account and our order. I’ll try every day until someone answers as this item cost £260.00 and although what we have received seems like a nice cabinet we just don’t have all the bits to build it as shown on the webpage. Sadly disappointing. Please could you send the rest of our order.

3 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Dear customer,
We have received your email; please understand that we respond to enquiries in the order they are received. Additionally, due to a high volume of calls, you may sometimes encounter busy lines.
The product is flat-packed and, depending on the number and size of accessories, is shipped in two separate parcels. Your second parcel is still in transit. Please understand that as the courier is a third-party service, we cannot guarantee that packages won’t occasionally be delayed during transit. so please be patient.
Meanwhile, our colleague has replied to you via email—please check your inbox for more details.
Warm regards
Costway inc.

Noté 4 sur 5 étoiles

Fast delivery

Fast delivery. Thanks

1 septembre 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

Noté 1 sur 5 étoiles

I bought two jade coloured garden…

I bought two jade coloured garden chairs for my balcony. I thought they were ok. I decided to put them in the garage over this Autumn. I lifted them up to bring them through the house, and awful red rust started pouring down the legs, leaking water and rust all over the wood, on the floor of the balcony. I had to cover them in plastic so they wouldn’t ruin my carpets. I have managed to put them in the garage over this- rust all over garage floor now.
These will go to rag and bone man who drives round here every week. I have wasted £59.95 on these.
V Rosete.

4 mai 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Dear customer,
we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to service@costway.co.uk
Thank you
Kind regards
Costway inc.

Noté 5 sur 5 étoiles

Excellent experience

Bought a bathroom cabinet which was dispatched and delivered quickly. It was packaged very well.
The product was of excellent quality and the assembly instructions were clear. They made sure that there were a greater number of assembly components supplied than were needed
A very good experience for my first purchase from Costway UK

27 août 2025
Avis spontané
Logo de Costway UK

Réponse de Costway UK

Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.

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