Imagine my parcel accidentally getting returned to these guys and me contacting them for months to give it back as it costs £200 pounds. And all they do is say they can’t find it or contact the delive... Voir plus
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Lisez les avis des autres
I couldn’t fault this company or the product I bought . It was well packaged, quality was most definitely there and really happy with the delivery time and how the package was delivered 5*
L'entreprise a répondu
At just under £190 for a tall storage cupboard, price is very reasonable. But quality not great, bottom left corner not properly glued- manufacturing fault, also top doors don’t fit evenly. Com... Voir plus
L'entreprise a répondu
Ordered this rattan bistro set from Costway , delivery by DX was swift, the driver was friendly and helpful. There were five items requiring assembly, 3 chairs ,2 footstools and a table, the assemb... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Low prices at Costway on home & garden, outdoor furniture, sporting goods, pet suppliers, toys & games and much more. Costway: cost less all the way
Coordonnées de contact
Bluestem Road 12, IP3 9RR, Ipswich, Royaume-Uni
- service@costway.co.uk
- costway.co.uk
3,5
Moyen
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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A first class item.
A first class item at a very good price. Very strong and well made item that will go on for years. A little fiddly with securing it to the slabs but apart from that it was very easy to put together.
30 juillet 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc
Very quick and great value
Very quick and great value. Good product delivered immediately.
1 août 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc
That was fantastic speedy delivery and…
That was fantastic speedy delivery and great indoor grill.
Amazing experience.
1 août 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc
Top Quality Products, At A Fantastic Price.
We recently purchased a unit for our turntable and vinyl collection. Initially, two units were ordered inadvertently. However, the cancellation process for the duplicate order was seamless. Costway promptly canceled the extra order and issued a refund, which is expected to be processed soon. The unit itself was competitively priced, exhibiting solid construction and an attractive aesthetic. We are very satisfied with the product. The order was placed on Tuesday afternoon and delivered by DHL on Thursday morning. Furthermore, the delivery was complimentary. DHL and Costway provided consistent updates regarding the delivery status. The DHL driver was also very helpful, assisting with the delivery of the package. Overall, the entire experience was positive. We highly recommend this company. In summary, they offer high-quality products at competitive prices, complemented by excellent customer service and efficient delivery. We highly recommend them.
29 juillet 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc
Beautiful kitchen set
The kitchen set came on time and it looked beautiful. My daughter loved it
28 juillet 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc
Poor customer service wanted to speak …
Poor customer service wanted to speak to head office told they are in china , asked for supervisor gone home for the day 1 o’clock finish !!!!! Requested call back nothing since
Terrible company to deal with
24 juillet 2025
Avis spontané
Réponse de Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
Ordered stools with grey seat pads
Ordered stools with grey seat pads. The pads are brown/black. I phoned up and confirmed the code on the box. Was advised it was the correct code for "grey" stools. Apparently colours are subjective and id need to pay to return for refund. So I kept them. Quality is good just wrong colour. At the same time I ordered a bar... Was advised it had been dispatched with a different courier .. 2 pieces. Next day 1 piece arrived. I questioned the driver who advised they only had 1 part and suggested the 2nd part was on another van for delivery. From 12 midday to 4pm I sent 2 emails advising this and confirming the box number received and box number missing. I call almost continually on redial straight to VM saying busy and leave VM or send message. So not impressed and still don't know what's happening with missing part
30 juillet 2025
Avis spontané
Réponse de Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Slow delivery with no update
I placed an order last week. Delivery date was set to today but I still haven't received any email regarding shipping or the item. Not very nice especially when you need the item urgently.
28 juillet 2025
Avis spontané
Réponse de Costway UK
We checked and found that the item which you ordered is our special offer "super early bird" item. For our "super early bird" items, they are lower than our regular prices. After the "super early bird" period ends, the item's price will return to its normal rate. Since you have taken advantage of our "super early bird" prices, we can only ship the item after the "super early bird" items arrive at our warehouse. So, please be advised that the pre-sold item in your order may require a longer processing time before they can be shipped, expected to ship no later than 05/08/2025. After the product arrives at our warehouse, we will arrange the shipment for your order as soon as possible. And we also sent an email to you to explain that, thank you for your understanding.
In this situation, if you are not willing to wait for the item to arrive, please reply to us as soon as possible and we also can help you cancel this order and issue you the full refund.
Warm regards
Costway inc.
Super fast delivery
Super fast delivery, all item has arrived, both box on the same day. Sofa -day bed is a fantastic choice. 3 function in 1. Overall smooth service, great product.
23 juillet 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
I ordered and paid for a little bumper…
I ordered and paid for a little bumper car, never received!!!!
19 juin 2025
Avis spontané
Réponse de Costway UK
Dear customer, we are unable to find your order according to the information you provided. Please provide more detailed order information and forward your concern as well as the order number to service@costway.co.uk.
Thank you Kind regards
Costway inc.
Poor Quality
When the furniture arrived one of the chairs was damaged as the material was broken on the corner and the holes were very difficult to allign so all in all i would not recomend this as not good quality
25 juillet 2025
Avis spontané
Réponse de Costway UK
Dear customer,
For your issues, could you please provide some damage photos? And you can conatct service@costway.co.uk with order number and damaged pictures. Please don't worry, your product is within our warranty period, and we will provide you with corresponding after-sales service.
Warm regards
Costway inc.
Purchased a good height adjustable desk…
Purchased a good height adjustable desk with glass countertop for half of the price of Amazon, I would recommend shopping on the site, it first I was sceptical.
9 février 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Such helpful customer service
Such helpful customer service, they stayed in touch until my item was delivered, which arrived exactly as DHL said it would.
21 juillet 2025
Avis spontané
Réponse de Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
The customer service was fantastic
The customer service was fantastic
I did get a bit confused because the company I ordered from was FDSUK but some communications came from Costway.
27 mars 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Also, FDSUK is our UK site on Costway, and the product you ordered is from Costway.
Warm regards
Costway inc.
Takes the order doesn't deliver
Takes the order, but doesn't deliver to any address in Highlands and Islands but I also tried addresses in Glasgow and Edinburgh and wouldn't deliver there either - but took the order and then weeks later declined the order....
12 mars 2025
Avis spontané
Réponse de Costway UK
Dear customer,
We regret any inconvenience caused to you. Here is our shipping policy:https://www.costway.co.uk/shipping-guide . For some remote areas, we are indeed unable to deliver. We hope you can understand. And for addresses that cannot be delivered, we also contact via email in time and issue a refund.
Warm regards
Costway inc.
Excellent customer service
Excellent customer service, they sent me the missing part straight away for the kids quard bike
1 juillet 2025
Avis spontané
Réponse de Costway UK
Thank you for your kind words.
Customer satisfaction is our top priority and we are delighted to hear that you are happy with our products and services. We look forward to serving you again on our website.
Warm regards
Costway inc.
Brought a £300 bouncy castle water…
Brought a £300 bouncy castle water slide from them which broke after one use. The whole corner ripped off after my 2 & 3 year old went on it. They won’t replace it as sold out now & wont tell me when it’s back in stock. Very disappointing!!!
12 juillet 2025
Avis spontané
Réponse de Costway UK
Dear customer,
We regret any inconvenience caused to you. We have sent you the return label via email, please check it. After receiving the returned product,we will issue the full refund. We regret for the current shortage of inventory for the product.
Thanks for your understanding.
Warm regards
Costway inc.
I ordered two Rattan reclining chairs
I ordered two Rattan reclining chairs. I was pleased with the first one as it was sturdy and good quality, however the second one was faulty. This was the first time I had bought from Costway UK. I braced myself for a problem returning it but to my surprise after receiving an email and photo of the fault they replied within 24 hrs to apologise and said not to bother sending it back and replaced it within in two days. I must say that’s impressive. The chairs are perfect and I am delighted. I will shop again with Costway but this time with confidence. Perfect customer service.
22 juillet 2025
Avis spontané
Réponse de Costway UK
Your appreciation means a lot to us.
We strive to deliver excellent products and exceptional service to all our users. We look forward to serving you again on our website.
Warm regards
Costway inc.
Réponse de Costway UK
Dear customer.
We regret any inconvenience caused to you. We are unable to find your order. To better help you, could you please provide the order number and receiver's full name. Also, could you please provide more details about your item issues? Then we will try our best to help you.
Best regards,
Costway inc.
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