Cozy Home Solutions Ltd Avis 

160
TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The experience with Cozy Home Solutions has been top notch, from start to finish. The salesman was professional, knowledgeable and not pushy at all. He let us take our time getting to know the product... Voir plus

Noté 5 sur 5 étoiles

Excellent service. Paul came to see me & everything was very quick & efficient. Benji phoned to make sure everything was OK. I am very pleased with the installation It is very neat. I would recommend... Voir plus

Noté 5 sur 5 étoiles

The initial visit to quote was very informative, explained which types would and would not be suitable and why, checked existing floor insulation and confirmed that wouldn't need any additional cover... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Very unprofessional always calling I wouldn't trust these people! Just look at the vitriolic reply! The only criminlas are these vultures!

L'entreprise a répondu

À propos de l'entreprise

  1. Entrepreneur spécialisé dans l'isolation
  2. Magasin de matériaux d'isolation

Écrit par l'entreprise

Cozy Home Solutions are one of the UK's leading insulation companies and renewable energy companies! We are specialists in loft insulation, cavity wall insulation and conservatory roof insulation, Solar Photovoltiacs and battery storage. We have over 20 years’ experience in the renewable spaces! We offer various different solutions to aid you on your home improvement journey. Our focus is on providing you, the customer, with the best possible experience with your new home improvement. We have been accredited by the NIA, HICS, HIES, MCS, Trustmark, PAS2030 and Huntsman. We are TrustMark approved, it delivers consumer confidence through its expert network of Scheme Providers and their Registered Businesses. TrustMark Scheme Providers commit to meeting the Framework Operating Requirements and ensuring their Registered Businesses maintain required standards of technical competence, customer service and trading practices. We are a MCS accredited installer, this is a mark of quality. Using an MCS certified installer ensures that equipment meets good standards of performance and that installers are technically safe and competent. We offer a comprehensive range of services that means we can have the right solution to get your home Cozy


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,3

Tous les avis

(160)

30 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Satisfied customers

The 2workmen turned up on time &were very friendly & efficient They hoovered up afterwards &left everywhere tidy The old insulation was taken away as promised

24 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Removed & replaced roof insulation

From the moment the team turned up, they were very polite & kept us informed of what was being done, very clean & tidy, taking all the old insulation away. Very reliable turning up when they said they would.
Very pleased with the workmanship.

13 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

The company have very good workers

The company have very good workers. Could not find fault they cleared up any mess they made and hoovered up after themselves. Steve and team worked really well together and no fault with any of them.

10 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

A smooth installation.

The installation was carried out efficiently, politely and tidily. The company have been helpful and have provided exactly what we wanted and it is working well.

5 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Roof insulation

I had my roof insulation done by Cozy Home Solutions Ltd. The Surveyor was very polite, professional and very considerate and sociable. Thank you. The two men who put the roof insulation up were very polite, professional and clean. They kept me informed of everything that was happening. Thank you all for your help.

26 février 2025
Avis spontané
Noté 5 sur 5 étoiles

House repainting

Cozy Homes Solutions organised the complete re-painting of our 1930's house, previously rendered in dark grey concrete pebble-dash rendering. The house is now a beautiful medium yellow colour, giving it a freshness and colour that the house never had before.

The project was completed very quickly and the workmen were very kind and anxious to please. A most successful investment for us.

19 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Roof installation done well

A good company to work with, a seamless service from the surveyor to the installers finishing the job. Apart from two false starts on installation dates of which Cosy Homes had no control over, however they were a bit slow in communicating that another installation date needed to be booked. The installers did a very good and clean job on the day.

12 février 2025
Avis spontané
Noté 4 sur 5 étoiles

Loft insulation well fitted, good team.

The installation team arrived on time and worked well. They explained what they were going to do and the material they were using. They put a covering over our carpet to protect it and were very clean workers, they tidied up after the work was completed. They asked us to inspect the work after completion which was very well done. We have noticed that the upstairs area is warmer since the work was done.

1 février 2025
Avis spontané
Noté 5 sur 5 étoiles

A fuss-free experience

The assessment visit was full, accurate and informative.
The actual installment was made quickly and efficiently, and arranged for a time and date that suited us much sooner than I would have anticipated. No mess!
Improvement in attic insulation notable already.

7 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

A cautionary tale about my 81 year old aunt’s experience

My 81 year old aunt received a cold call from this company. A man came out to her home and she ended up signing a contract for Hygris loft insulation. Fortunately she realised what she had done and the contract was cancelled within 48 hours. The quote was extremely expensive compared to subsequent quotes from other reputable insulation companies. My elderly aunt has still not received her £1,000 deposit back, despite being told it was posted to her over a week ago first class. The deposit was paid by debit card, but Cosy Home Solutions insist the refund has to be made by cheque. I will be checking this with trading standards as well as pursuing through small claims court. If you have an elderly relative or it is just yourself, my advice is to proceed with caution and make sure they/you get other quotes.

9 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Cozy Homes came and installed Hybris loft insulation in our roof during the summer. The installers worked hard and fast and we were pleased with the job. When it came to the winter, however, we noticed that there was a new draft coming from the loft. I called Darrell on December 23. In the first week of January, he and Rheanna came and personally checked on the problem and then the following week the draft was rectified at no extra cost. Very fast and straightforward and clear communication. Lovely and warm now.

16 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Do not use this company

Do not use this company under any circumstances. I cancelled my order 2 months ago still waiting for the refund. This company do not speak to their customers, terrible customer service.

13 janvier 2025
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Good Afternoon Edward,

I hope you are well.

I am slightly upset to read this review, as you and myself have spoken on numerous occasions over the last few days and came to a conclusion the reason there was such delay is you had not contacted the Office on the number on your contract, which is how you would get through to me at accounts and you that you had been speaking to a member of staff whom is not in the accounts department, which unfortunately delayed the process, but once you and I had spoke this was rectified instantly and the cheque was sent, unfortunately the cheque took longer than it should off, which is out of our control and in the hands of royal mail once it leaves us. I called you once this was brought to our attention fairly late in the evening to apologies and said we would come up with a different solution, which we did and and bank transfer was sent to you the very next morning, which you have confirmed you had received.

Kindest,
Rheanna

Noté 4 sur 5 étoiles

New Patio Door.

All processes from making the deal to installation have gone well and on time. The two staff worked hard from the moment they arrived and completed the installation just be fore dusk. It appears that they have made a good job ,although it is only a matter of less that 2 hours since they left. I would be in a better position to comment in a few days time.

7 janvier 2025
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Thank you for your comments Sir I’m sure you will be very happy with your decision

Noté 5 sur 5 étoiles

Great service from all the team the two…

Great service from all the team the two lads were very good from start to finish,cleaned up after finishing good job

3 décembre 2024
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Noté 4 sur 5 étoiles

Efficient installing of new doors and windows

The two Indian guys installed two windows and a new door. They worked very hard throughout course of day and did a good job cleaning up afterwards.

25 novembre 2024
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Noté 4 sur 5 étoiles

Efficient company

After an initial miscommunication about where or not I needed my lift re-insulated the guys did an excellent job. They came on time and got on with the job at hand. Worked quickly and organised and did a very efficient job. The rubbish left outside was collected within 2 hours. All round a great job done. I’d definitely recommend.

25 novembre 2024
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Noté 5 sur 5 étoiles

Windows

Very polite though out from sale to install would highly recommend

5 novembre 2024
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

Noté 5 sur 5 étoiles

100% recommend

In a word EXCELLENT, the two fitters that laid it did a brilliant job in such a confined space that they had to go through to access the loft and lay the insulation. They did a really good job in removing all the old insulation, I also got a follow up call which I thought was an extremely good gesture in this day and age,

5 novembre 2024
Avis spontané
Logo de Cozy Home Solutions Ltd

Réponse de Cozy Home Solutions Ltd

Thank you so much for your feedback!

We are delighted you are happy with our service.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus