Cp Lighting & Interiors Avis 36

I've received a broken item as it was mishandled by the courier, then I immediately emailed CP L&I's customer service. They've replied within MINUTES and resolved the issue right away and sent me the same item the day after. I will surely shop again as it gives me the assurance that this company is backed by a solid customer service. Thank you so much.

We ordered wall lights from them because the price was competitive and they appeared to be in stock online. We received a call the next morning to say that they were not in fact in stock but were being sent from Poland! The lights have now arrived - later than suggested but they look good at first glance.
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Appalling Customer Service. Representative was abrupt and boarding on rude. The product description on their webpage is incorrect, misleading at best. Despite this rep' repeated their Returns policy, "at customer expense" refusing to acknowledge their poor labelling and error. From reading other reviews, CP Lighting work well when all goes to plan. It is when things go wrong and mistakes do and will happen that they offer absolutely zero responsibility or understanding to their customers. I will not shop with them again and suggest caution to others.

I ordered several light fittings for a large hotel project in London, but thankfully, I didn't proceed with the full order. I returned two of the light fittings, and to ensure their safe return, my colleagues added extra bubble wrap to the boxes. Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.

I offered to exchange the boxes or accept a small deduction for new boxes, but my offer was declined.

I contacted Trading Standards, and they agreed that the company's terms and conditions are unfair and unreasonable. They will guide me on taking appropriate action against them.

three lights ordered, two had bulbs missing, emailed twice = no response, called twice = no answer
looks like I won't be getting the missing bulbs. A shame as the order process was fine and delivery quick but aftersales not so good....

Great tracked delivery with updates, arrived so fast and was wrapped really well and with a lot of care even during November sales.

Affordable prices that are better than big brands selling same products, love my lamps and would 100% shop with CP lighting again. What you see is exactly what you’re getting with great service and prices.

Thank you ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Beautiful lamp. Customer service was amazing.
The delivery was a month after ordering but I thought I best email after two weeks to check on it, customer services replied within a day and I received my lamp as promised. They even phoned me to tell me when to expect delivery. The lamp was packaged extremely well and arrived in perfect condition and looked exactly like the picture, I am very pleased and would not hesitate to order from them again.

Poor quality items and customer service. Purchased a ceiling light and after 6 months it broke. The LED light wouldn’t work and the light just wouldn’t turn on. A replacement was sent out and it had a 1 year electrical guarantee so they had to do this as per their advertised policy. The replacement light has done exactly the same as the first one less than 1 year old from the date received, I emailed customer services to advise what had happened to be told they would not replace or refund as it only has a 1 year guarantee from ‘purchase’. So basically what they are saying is the second item I was sent had absolutely no guarantee with it at all. There is clearly an issue with the product and other reviews support this. I asked to raise a formal complaint but not got any response to our 6 emails. Extremely annoyed but getting a better product from elsewhere.

Poor quality items similar to their customer service. Purchased a ceiling light for £125 and after 6 months it broke. The LED light colour changing function wouldn’t work and the light just wouldn’t turn on. After an initial email to advise of the problem, a replacement was sent in June 2023, it had a 1 year electrical guarantee so they had to do this as per their advertised policy. Fast forward 10 months and the replacement light has done exactly the same as the first one. Still less than 1 year old from the date received, I contacted customer services to advise what had happened to be told they would not replace or refund as it only has a 1 year guarantee from ‘purchase’. So basically what they are saying is the second item I was sent had absolutely no guarantee with it at all. I could have been sent someone else’s faulty returns but that’s just tough. Therefore the product itself isn’t guaranteed. I should have just asked for a refund rather than replacement the first time. There is clearly an issue with the product as they have since discontinued it and are now trying to sell a similar one under a different name. Not what you expect when you think you are buying good quality items from a reputable business. I’d look elsewhere if I was you.

Poor quality Laura Ashley Table

We bought an expensive £800 Laura Ashley Table from them which chipped internally after less than 2 months. For such an expensive piece you'd expect much better quality.

CP Lighting and Interior weren't interested in dealing with it or helping solve the problem.

Lesson learnt - price doesn't always mean good quality!

Super polite customer service and I got the item extremely well packaged u could blow it up and my rabbit themed items wouldn’t break which is amazing just what I need, worth the cost too tyyyyyy

I ordered two vases from here. Upon arrival they were both damaged. I contacted the company straight away, dealing with a friendly and helpful individual (they didn’t put their name) who responded quickly to me and arranged to send replacements straight away with collection of the broken items at the same time.
The new vases were packaged very well so they arrived in perfect condition.
Thank you so much.

Ordered a light online as they were amongst the most competitive on price and had a trustworthy website. I was rung next day to advise there was quite a wait as the light was out of stock at the supplier but I was happy to wait. In the event it was delivered later that week so stock must have come in. The light was extremely well packaged and sent by a good quality courier and arrived in perfect condition.

Good communications and good service throughout. Perfectly happy with this company, I would definitely use again and recommend to others.

Great to deal with. Kept me informed of manufacturers delays, willing to split orders at no extra cost and sorted out my return despite me forgetting to put any details in the return box!

Bought a 3 pendant island light (balls) the service was incredible from start to finish.

We rang before ordering and were told that the item was in stock. Took nearly two months to deliver our pendant light (approx. £400-500). We had to chase three times as automated e-mails didn't give much information. Item was of poor quality on arrival and they have helped to send additional clips to put the bents in light -> straight. Two stars for customer services whereas item is probably 1 star and value for money 0.5.