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Decorum Living Avis 19

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TrustScore 4 sur 5

4,2

Magasin de meubles
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À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de luminaires

Écrit par l'entreprise

Please see Reviews.io - our primary review platform for all of our reviews. This review account is not monitored. Welcome to Decorum Interiors, your premier destination for luxury furniture, exquisite lighting, and captivating interior accessories. We are a family-run business with over 40 years experience in the interiors industry, dedicated to transforming your living spaces into extraordinary dream homes. With an unwavering commitment to quality, style, and impeccable customer service, we invite you to embark on a journey of elegance and sophistication with us. Our sister company Cp Lighting & Interiors was created in 1995 following the success of Cp Electrical, and has grown from it’s roots being the North East’s premier lighting showroom to offering a selection of furniture and interior accessories. After exceptional positive feedback from our customers both in our Interior Showroom, online and working alongside Interior Designers, Decorum was born. At Decorum, we believe that your home should be a reflection of your unique personality and taste. With this philosophy at the heart of everything we do, we hand pick a meticulously select our collection of luxurious trend led furniture, quality lighting, and exquisite interior accessories that epitomize timeless beauty and exceptional craftsmanship. Whether you desire a modern and sleek aesthetic or a classic and opulent ambiance, our diverse range of hand curated products caters to each and every design preference. Decorum Interiors Business Address: 6 South Molton Street, Mayfair, London, W1K 5Q

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4,2

Bien

TrustScore 4 sur 5

19 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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Noté 5 sur 5 étoiles

I can’t recommend Decorum Interiors…

I can’t recommend Decorum Interiors enough! From start to finish, their customer service was absolutely outstanding. Every member of the team I spoke to was friendly, helpful, and genuinely cared about making sure I was happy with my purchase. It's so refreshing to deal with a company that clearly values its customers – nothing was too much trouble, and they went above and beyond to assist me.

The whole experience felt personal and professional, and I’ll definitely be coming back for future home interiors. Thank you to the entire team at Decorum Interiors for making everything so easy and enjoyable!

10 décembre 2025
Avis spontané
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Réponse : Decorum Living

Dear Kirsty,

Thank you so much for your wonderful review!

We’re thrilled to hear that your experience with Decorum Interiors was both personal and professional, and that our team could make the process smooth and enjoyable for you. Knowing that our customer service left such a positive impression truly means a lot to us.

We can’t wait to welcome you back for future home interiors and really appreciate your kind words and support!

Decorum Living Marketing Team

Noté 5 sur 5 étoiles

I would shop with them again. Great product and service.

I bought 2 stunning Mindy Browne lamps in green from Decorum and I adore them. But the real test came when I discovered that having recently moved and paying on Apple Pay somehow our old address hadn’t been fully purged from all our device’s and it was being sent to our old home. I had an absolute panic as we had moved from London to Manchester and I did not know the new tenants to ask them to refuse the shipment. Decorum customer service was exceptional at supporting me to get these delayed and rerouted and I couldn’t be more impressed with their service and effort involved. I highly recommend them.

3 novembre 2025
Avis spontané
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Réponse : Decorum Living

Dear JoDee,

Thank you so much for sharing your experience!

We’re thrilled to hear that you love your Mindy Browne lamps, and we completely understand how stressful the delivery situation must have been. It’s wonderful to know our customer service team could step in and support you to have your order safely delayed and rerouted.

Your recommendation means a lot to us, and we’re so pleased we could help make the process as smooth as possible. Enjoy your beautiful lamps in your new Manchester home!

Decorum Living Marketing Team

Noté 5 sur 5 étoiles

Great customer service and products

Great customer service. The staff were very helpful when I was buying bathroom lighting. I will certainly return to purchase more lighting products as I modernise my home.

30 juillet 2025
Avis spontané
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Réponse : Decorum Living

Dear Paul,

Thank you for your kind review!

We’re delighted to hear that our team was helpful while you were selecting bathroom lighting. It’s wonderful to know you plan to return as you continue modernising your home – we look forward to helping you with more lighting projects in the future!

Decorum Living Marketing Team

Noté 5 sur 5 étoiles

A brilliant company to deal with..

I have bought a lot of items from this company and cannot fault the service they have given me..Delivery is ultra quick , The staff are very polite and helpful.The odd time i have returned anything i have not had a problem as i follow the returns guidlines unlike someone on this site who did not follow the guidelines. Also the range of stock and quality is amazing....

5 septembre 2025
Avis spontané
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Réponse : Decorum Living

Dear John,

Thank you so much for your fantastic review!

We’re delighted to hear that you’ve been consistently happy with our service, from quick delivery to helpful and polite staff. It’s great to know that our returns process has worked smoothly for you and that you appreciate the range and quality of our stock.

We really value your continued support and look forward to helping you with many more purchases in the future!

Decorum Living Marketing Team

Noté 5 sur 5 étoiles

Excellent service and great advice.

Excellent service and stunning quality furniture.

13 septembre 2025
Avis spontané
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Réponse : Decorum Living

Dear Vicki,

Thank you for your kind review!

We’re delighted to hear you’re happy with both our service and the quality of our furniture. It means a lot to us, and we hope you enjoy your new pieces for years to come!

Decorum Living Marketing Team

Noté 5 sur 5 étoiles

Highly recommended. Great product and service.

Beautiful lights and excellent customer service. I would not hesitate to recommend. Thank you

4 septembre 2025
Avis spontané
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Réponse : Decorum Living

Dear AC,

Thank you so much for your kind words!

We’re thrilled to hear that you’re happy with your lights and our customer service. Your recommendation means a lot to us, and we really appreciate your support!

Decorum Living Marketing Team

Noté 5 sur 5 étoiles

Furniture

Just received my delivery of dinning room furniture. I found the whole process from start to finish very helpful and friendly. Would highly recommend. Will definitely be using this company again

12 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and value

9 septembre 2025
Avis spontané
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Réponse : Decorum Living

Thank you, Graham, for your kind words! 🌟 We’re so pleased to hear you found both our service and value excellent. It means a lot to us, and we hope you enjoy your purchase. We look forward to helping you again in the future!

Noté 5 sur 5 étoiles

Fantastic service from start to finish

Fantastic service from start to finish. We received our furniture yesterday, and the process from ordering and paying, to getting the items delivered was great. The customer service team were fantastic when I called to ask a question, they called me back the same day with the answer. The furniture was delivered 3 weeks ahead of the scheduled delivery date, amazing, and the delivery driver was polite, informative and very helpful. From start to finish the experience with Decorum has been fabulous, the furniture is soooo lovely, the customer service team are great and the dispatch team are lovely also. This is the first time I have purchased from Decorum and I hope it wont be the last.

20 août 2025
Avis spontané
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Réponse : Decorum Living

Dear Kim,

Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that your furniture arrived ahead of schedule and that both our customer service and dispatch teams were able to make the process smooth and enjoyable for you.

It’s wonderful to know you’re happy with your new pieces, and we’ll be sure to pass your feedback on to the team - they’ll be thrilled to hear it. We truly appreciate your support and look forward to helping you again in the future.

Should you wish to view our other reviews, please visit reviews.io which is our primary review platform.

Warm regards,
The Decorum Interiors Team

Noté 5 sur 5 étoiles

Brilliant service

Brilliant service, expect nothing less than excellent when using this brand they’re brilliant, from wall lights to chandeliers these are sensational

8 juillet 2025
Avis spontané
Noté 1 sur 5 étoiles

Disappointed.

After placing what I belived to be a balanced review on their website I am extremely disappointed to see their passive aggressive response - which was inconsistent with the facts of the situation.

My advice to Decorum Living is - Don’t ask for reviews if you are going to get defensive.

Your customers deserve to be treated better.

I will never be purchasing from this company again.

12 juillet 2025
Avis spontané
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Réponse : Decorum Living

We appreciate all feedback, both positive and constructive, as it helps us improve our service. However, we feel it’s important to be transparent with our community. This reviewer has already submitted feedback previously and is now using a second account to leave an additional negative review - which is now under moderation.

We believe in open, honest communication, and we welcome balanced reviews - whether they highlight strengths or areas where we can grow. In this case, we respectfully disagree with the way the situation has been presented, as it does not reflect the full or accurate details of the interaction.

We remain committed to delivering a fair and professional experience to all our customers, and we stand by the respectful and fact-based response we originally provided. If you have further concerns, we are always open to resolving them directly.

The item you purchased was not faulty, we requested additional images from you as we couldn’t identify a fault from your photos - you refused to send more to us. The item has since been returned to us and inspected and our supplier has confirmed there are no faults with the product.

Thank you to all our valued customers who continue to support and engage with us sincerely.

The Decorum Living Team

Noté 5 sur 5 étoiles

marble coffee table.

Unfortunately the marble coffee table I purchased arrived late and damaged and needed to be returned. However, the customer service I received from the company, especially Luke in customer services was exceptional. I decided to get a refund as opposed to waiting for another four weeks and Luke actioned this immediately.

30 juin 2025
Avis spontané
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Réponse : Decorum Living

Good afternoon,

Thank you for your review, this is a review for the company not the product so we do appreciate your kind words. Would you consider revising this from a negative 3 star review based on the service you have received?

Apologies on the delay in reply we don't use Trust Pilot s our review website, our reviews are all on reviews.io

Decorum Interiors Marketing Team

Noté 5 sur 5 étoiles

BRILLIANT COMPANY

Brilliant service from this company.Excellent customer service and a very helpful dispatch team. Local deliver driver was very friendly and the delivery was quick after ordering. Would highly reccomend this company and I will definitely be a returning customer!

26 juin 2025
Avis spontané
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Réponse : Decorum Living

Good morning,

Thank you for your 5 star review. For further reviews please visit our primary reviews page at www.reviews.io

Noté 1 sur 5 étoiles

if we have 0 star

if we have 0 star, i would prefer to give. I have returned the items in their original package. some of the parcel has not been opened. But they were saying items are demaged and not returning my money. Is it more than 2000£. be aware scaming site. don't go near

25 juin 2025
Avis spontané
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Réponse : Decorum Living

We are very shocked to see this negative review despite our correspondence throughout the course of today.

Customer returned multiple items to us, 3 of which were put inside a plastic bag and sent with a courier and unsurprisingly turned up damaged - in a totally unsellable condition.

To clarify we will refund the customer for all items which have been received that arrived in the condition they left us, thee items were returned correctly and protected in an external box not placed inside a plastic bag offering zero protection.

This is a very unfair review and you can see we have a 4.7 star rating out of hundreds of reviews with review.io who are our primary review platform.

Noté 5 sur 5 étoiles

I would absolutely recommend!!

Absolutely thrilled with the service from Decorum Interiors! The team were not only incredibly knowledgeable and professional, but also so warm and approachable. It’s rare to find a company where every interaction feels like you’re talking to someone who truly cares.
They kept me updated every step of the way and made the whole process stress-free. Exceptional customer service like this deserves recognition – I’ll definitely be a returning customer!

30 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic Customer Service

Excellent customer service, order was clearly communicated and shipped well ahead of estimated delivery date.

24 mai 2025
Avis spontané
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Réponse : Decorum Living

Thank you for your 5 star review. To see further reviews please - see our primary review platform at Reviews.Io

Noté 1 sur 5 étoiles

Appalling from customer services

Appalling from customer services. Wow what an attitude. Shockingly arrogant and rude. Their muck up, I’m chasing. No apology. Hangs up. Disgraceful. Customer service number doesn’t work. All I say, just hope all goes well. If something does happen then you’ve got no chance. Just avoid is all I can say

3 juin 2025
Avis spontané
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Réponse : Decorum Living

Good afternoon,

Apologies it's taken us 4 days to respond to your review as reviews.io is our primary review account where we have 90% customer satisfaction at 4.5/5 star reviews.

Decorum Interiors operates a ‘zero-tolerance’ policy towards aggressive or abusive behaviour to any member of our team. This includes any personal, abusive or threatening comments, bad language, raised voices, physical contact and aggressive gestures. If our staff receive any verbally abusive behaviour over the telephone they have been instructed to terminate the telephone call and refuse assistance. We would like to continue to offer a professional and good relation with our customers alike and with that in mind appreciate your patience and understand that our team are here to help you.

Regarding your order i can see that the supplier was delivering your order to you directly and failed to do so within the time frame advised on our website, we have this under investigation with the brand as can recognize that this order was not handled with the level of service we are known for. I can see you have been refunded in full for your order, should you have any further questions please reach out to us by email at info@decorum-living.com and include your order number.

Thank you.

Decorum Interiors Marketing Team

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