CPS Homes Avis 1 254

I have been with CPS as a landlord for over 10 years and have always found them friendly and helpful and work well with me to resolve any issues that arise. Properties always been fully let.

I write this review in the happiest way possible as I myself have been with CPS Homes nearly 25 years. For straight 25 years my properties have never been left empty. The staff are very wonderful, I have had such a great time with the whole team at CPS Homes. I will never go to another management company. I am very happy with Rhys, Nikki Lewis plus the whole staff.

High level of professionalism at all times, the way they take care of myself as a landlord will forever be a treasure to me.

These are the only management company who have staff who go out there way to swiftly assist and resolve and cater for the needs of landlords and for them to have a good relationship with tenants as professionals.

I wholeheartedly recommend if you want peace of mind to use CPS Homes.

From Mr Sher Khan and Mrs R Khan

We have been living in this property for around seven years, and throughout this time our experience with CPS Homes has been very positive.

Since at least 2021, Nikki Hamer has been handling our contract renewals, and she has always been extremely professional, helpful, and responsive. She explains everything clearly, answers questions promptly, and makes the renewal process smooth and stress-free.

We are very happy with the service we have received over the years and would confidently recommend CPS Homes. A special thank you to Nikki for her continued support and excellent service.

With the help of Villy Doneva, we completed the contract for our house in time for our second year at Cardiff Uni

My experience with CPS Homes shows that in this agency, client contact works mainly up until the property viewing afterwards, it apparently ceases to be necessary,
Initially, I contacted them regarding a room advertised at £470, only to be informed by telephone that the actual price was £650. After raising the issue, I received an email with an apology, explaining that it was a “mistake” and that £650 referred to a different room on the same street, along with an encouragement to continue contacting them. It looked promising, and I managed to get through by phone a few times,
I arranged to view the room on Tuesday, a day off I had indicated by email that week, but the appointment was cancelled by the agency, and a new date was proposed for Friday. I agreed and attended, even though it was after a night shift and before another night shift, showing flexibility that – as it later turned out – was not reciprocated,
I liked the room, so I confirmed my interest the same day, on Friday, via email, without waiting until Monday as requested by the agent in contrast to CPS Homes, my current landlord expects clear and timely decisions.
For certainty, I followed up with an email on Monday morning and made two phone calls; however, I was informed that agent was out in the field all day and that no one else was able to provide me with information regarding this matter,
On Wednesday, I contacted the office again. The agent informed me that other agent was handling the case and that he would pass my message to her.
As a result, I was left in uncertainty for the entire week, losing valuable time that I could have spent searching for other rental options. To this day, I have received neither confirmation nor refusal, nor even a brief “we will let you know,” which in many companies is still considered a basic element of customer service culture. Up until now, there has been silence, which can be regarded as consistent and absolute. I understand that the real estate market can be dynamic; however, basic courtesy and post-viewing communication should not be treated as optional.
The described actions raise serious concerns regarding compliance with the Consumer Protection, particularly concerning misleading pricing information and the lack of reliable and timely communication directly affecting consumer decisions. It is difficult to make informed decisions when the only consequence after viewing a property is consistent silence.
In summary: price changes, cancelled appointments, and the lack of any response after explicitly confirming interest give the impression that a client’s time at CPS Homes is valuable only until they stand at the property door, and post-viewing communication is less accessible than the room itself. It appears that a lack of any response at CPS Homes is treated as a standard element of customer service

Communication was great and quick. They were very informative when we went to view the property and very helpful when we had questions. Overall great experience:)

Today Amber James came to inspect my rental property and she was extremely friendly and helpful. She was respectful of our space and did her job efficiently.

Excellent, friendly team, with great communication. The marketing photos and videos they do are amazing. Very impressed!

I have worked with CPS Homes for many years and over that time they have become ever more efficient and diligent, so much so that a small family portfolio was eventually all being managed by CPS, so much more reliable and effective are they than a competitor who was bought by a national chain and its wheels seemed to fall off. CPS' knowledge of the student lettings market and ever-changing regulations particular to Wales and Cardiff is second to none.

My most recent experience was with Rhys Owen, who I have known for many years – always helpful, he found tenants for a newly acquired property within 24 hours.

As a landlord and from what I see on a weekly basis, I would suggest that CPS Homes is very fair and accountable to tenants (contract holders) in that maintenance issues are reported immediately to us and we are kept to our word and so issues are dealt with promptly.

Angela and the team at CPS Homes were a great help as we had not sold a property for many years. Their advice and assistance was second to none. All our questions were answered promptly and clearly. From valuation to viewings to completion everything went smoothly. We would not hesitate to use CPS Homes again.

Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again. Professional, approachable, and genuinely happy to help, they made everything feel seamless from start to finish. We’d gladly work with them again and will be recommending them to our friends without hesitation..

CPS homes are the worst letting companies ever exist!! if you are a student do NOT go with this company. They have failed multiple times in making our property fit to live in. They have also let multiple people down by failing to send contracts over in time and spelling peoples names wrong.

Overall very impressed with CPS and the team.
Zara and the team are always working to get things done and help where possible.
We have been with CPS for a number of years and feel they are the best for finding students and dealing with the bedding in issues.
However I do think they charge far too much for any work that needs carrying out, hence the 4 star not 5

CPS have been the letting agent for my rental properties for almost 20 years now and they let the property quickly and without fuss, the staff are so helpful and professional at all times. I wouldn’t hesitate to recommend them.

Excellent service provided by cps homes for my house to let for students in Cardiff
Brilliant in finding good tenants earlier
Keeping it occupied
Sorting maintenance urgently
Very professional
Emailing landlords information regularly to me
Esp Charlotte at well
Over last several years
Very satisfied landlord indeed

CPS’s professionalism is unmatched, with Rhys' invaluable market insight.

Wouldn’t waste your time, energy or money going with this letting company. Currently rent a property with cps and all I can say is they rip off students by charging extortionate prices and majority of the homes are filled with damp / mould and issues are always promised to get fixed but never do; also be careful if you are renting with them that you don’t get charged for damage you haven’t made as they try to get more money from this also. Staff that we have dealt with haven’t been the most professional. Overall don’t waste your money with these scammers x

I really enjoyed our house viewings from Erin. She was very efficient and helpful, trying her best to accommodate our requests and help find the right home for us. Would definitely use again in the future! :)

super efficient, prompt and successful. Really happy with the service received

I had a rental viewing booked with Flo and I clicked and followed the address she had sent me. When it took me to the wrong place, I rang and she was incredibly condescending and did not listen to me as she repeated the address and spoke over me. When she realised she was 5 minutes away from me, she claimed ‘I don’t know what to suggest, I have another viewing I need to be at in 20 minutes.’ This was incredibly rude, sent me to an area that felt unsafe and wasted my time and petrol considering I drove out of my way for this appointment. She also claimed there would be ‘concierge parking’ when I rang in the morning then, on the phone when at the address site, told me I would just have to meet her at the property and park publicly. Had a negative experience with CPS homes at university 5 years ago and this just consolidated that feeling. Not only have I missed out on a property I was truly interested in but also felt undervalued and incredibly frustrated.