CreatePay Avis 429

I’ve owned a card machine for many years now and to keep my bank charges really low I’ve always set the machine to bank once a week instead of every day. I had Clem from Create pay call me and I sent him a statement from my existing supplier and we worked it out that Create Pay were slightly cheaper and the way I operate would stay the same, nothing will change so I went ahead. Once the machine arrived and was checked it was just over 2 weeks until I started to do transactions which was great as I had to give a months notice on my previous supplier. Transactions were going through well for the first day but then late morning on the second day they were automatically paid into the bank. I contacted Clem about this who now decided he was going to start telling me how it is and said he’s never heard of someone banking only once a week that’s why it’s set to do it every day however he will see if it can be done. I replied “see if it can be done, well that was what I asked for right from the start” to which he relied no you didn’t so we ended up having a disagreement where he said how much of a nightmare I was to get hold of during the setup process, ended up being very rude to me. I contacted Create Pay head office who said don’t worry about contacting him in future just contact us direct so I spoke to them about my issue with the banking and they gave me Worldpay’s number and said I would need to call them to get it changed. Contacted them and they changed the settings and thought to myself great, I’m now sorted and I don’t need to speak to Clem anymore so all is good. However the next day my transactions got deposited again, contacted Worldpay again who changed more settings but the following day the same again. This has now gone on for a week and Worldpay have now finally admitted that the terminal cannot bet setup up for manual banking even though it does give you the option to do manual banking on it. They said to go back to Create Pay and cancel the contract which I did. However to my shock and disbelief they said no problem but it’s going to cost me £300 to cancel it cause I’m outside of my 14 day cooling off period which started when the contract was signed and not when you started doing transactions. I replied so I wouldn’t of known this issue until I started using it but there still isn’t anything they can do, or is it a case of won’t do. So I’m now stuck with this machine for the next 18 months which is now more expensive than my previous one due to all the extra bank charges I’m now going to pay. I can’t believe a company would keep so much bad feeling between them and their customer to what amounts to £15 per month, thank you Create Pay. Will now seek help from other companies like the Ombudsman maybe but will also make sure people are aware of this.
The date is now 12/9/2025 and my wife has received an intimidating call from Clem telling her to remove his name from this review. I contacted him and told him to leave her alone to which he called her again. He has now been blocked and waiting for a call back from his head office but probably won’t get it.

I was thinking of changing card provider (but was bit lazy) as my current provider was very expensive and Matt came in a calculated and told me that I would at ;eat Save £600.00 monthly with Createpay. So I thought I would give a try and it was true, Thanks Matt and Createpay

Bailey has been very helpful since the beginning. He helped us to settle everything up, answer all the questions and make some changes to our account to make our transactions much easier for us. I cannot be happier.

As a business we had not changed provider in over 30years. Dan came and spoke to us on which the savings were stark. We made a relatively easy switch and trade was not at all interrupted.

christan price made the hole experience stress less very friendly but also professional omly a phone call away highly recommend a five star experience

Very professional and friendly, all up and running smoothly and super quick,
Thank you, Matthew Wickham

Very good service efficient and quick ,big thankyou to Ben ford for answering the questions and making the change over efficient

Matthew Wickham helped us switch smoothly from previous card company. Very professional and friendly service. Highly competitive rates and a extremely user friendly terminal.

Matthew wickham came into my store to sign me up, but hadn’t realised I was already signed up, but sorted me out and did my forms and saved me extra money! Thanks again

Barn Motor Services
Are very happy with Matthew Wickham at createpay .com and cant thank him enough for the help, advice and his Professionalism
Thank you Matthew for saving us money as to what we we’re paying
Regards Colin & Rick

Great help for our little farm shop, big thank you to Matthew Wickham for sorting it all and looking after our best interests!!
Yare Valley Farm

I had a card machine from Matthew Wickham and I couldn’t be more pleased with the experience! Matthew was professional, knowledgeable, and genuinely invested in ensuring I got the right solution for my business. He took the time to explain the features, answer all my questions, and guide me through the setup process with ease. The machine itself is reliable, user-friendly, and has streamlined my transactions significantly. Matthew’s excellent customer service and follow-up support made the entire process seamless. I highly recommend Matthew to anyone looking for a trustworthy and efficient card machine provider!
Lydia @ Lydias Fabrics

Every thing done professionally and in a friendly manner equipment up and running smoothly all thanks to Dan

Very helpful and guided me and made sure I understood everything at every step and very reliable.

Thank you Daniel Walley.

Only positive things to say about this company and particularly Matthew Wickham! I have had no issues at all. Matt is so personable, friendly and helpful. Only a phone call away and will even just pop in to see if everything is going well. He is easy to get hold of. It’s nice to have someone you can rely on when dealing with multiple card machines. Also we are paying almost half what we were with our previous supplier.

Thanks again Matt! 👍😊

Exceptional service as I have always have done with Matthew Wickham. Needed help with PCI compliance and he was more than happy to complete for me.
Massive thanks from Shoe Doctor Dereham

Dan told me and he is such a kind person

Joe has been great, very helpful and made the set of my card machine super easy ! He also responded quickly to any questions I had too.
thankyou joe !

We had a very old terminal and never used to hear from the company we was with, billing didn’t make sense and was hard to even get a bill. The yearly forms that had to be filled were confusing also.
We had a rep call in and at first we all thought “oh here we go” but he was very kind a polite and explained what he could offer us.
It’s been a couple of months now and it’s absolutely brilliant. Kevin came back, set up the terminal, showed us how to use the online invoicing and demonstrated how to use the new terminal, which is super quick.
He even came back 3 weeks later to help with the compliance forms!
Thank you so much Kevin and createpay.

Amazing company!
I had Kevin Morris come to see me and after being lied to by many companies in the past I was a little skeptical.
But wow…he delivered on all of his promises, I can’t be happier.
Highly recommend, Kevin has restored my faith.