Crossrope Jump Ropes Avis 31

I ordered Express delivery (2-4 days).
They sent Standard through DHL (6-10 days)
So DHL reached out to me with their estimated delivery time or 6 days - too late for me, as I will already be out of the country.

I wrote to them 2 days ago, no answer so far. Makes me wondering whether they are all on holidays, skipping ropes 24/7, not capable to deliver on what was agreed or they ignore support requests.

I bought the heavy set from their website, which was delivered to the UK with no issues. I realized the ropes were too big and heavy and wanted them returned. Crossrope created the shipping label for the Republic of Ireland - I paid for delivery services from the UK to Ireland, and I had to pay the import taxes as well! I got notification from the courier that they arrived at the desitnation, but Crossrope (Global E office) doesn't accept the package! The courier tried to reach out to them, having no explanation why they refuse the package or whether they refused to pay other additional taxes that are required for goods imported from the UK. Crossrope why do you ask customers to return your items outside the UK knowing they have to pay additional taxes? Also why don't you have a proper return office so you will actually receive the items? You basically stole money from me almost 200£, the price of the ropes + more than half of that same price for delivery and taxes, and now I don't have either because I don't know if I will get those ropes back again! I wouldn't recommend anyone buying crossropes if you live in the UK, unless you're sure you won't return them.

I bought the get lean set.
I had quick delivery from their branch in the UK.
Amazing customer service, open and honest advice and information.
I had to make an extra purchase directly from the US, with help from the UK branch. All contact via email.
That purchase was also made easy and was straight forward. My item arrived in under 7 days!
I am really happy with my Crossrope products.
In my experience I would give higher than five stars if I could!

I ordered the Crossrope after seeing their product profiled on skiprope channel on YouTube. Did try the Ropes for a couple of days but thought the heavy ropes were just too heavy.

Send them back via the correct return procedure. They have failed to acknowledge my emails asking fir the refund. So am now £200 out of pocket and no ropes. Please don’t order from this company.

Fantastiske sjippetorv! Mega god kvalitet, og super fed App med gratis træningssessioner. Uden tvivl i den øvre prisklasse, men jeg mener også man får den kvalitet man betaler for. Tip: hvis du ligger imellem størrelser, så hold dig til den mindre størrelse. Det giver en mere smooth oplevelse. Jeg startede ud med XL, men fik det byttet til et L uden problemer.

I think the quality of the ropes is not bad but they are extremely overpriced imo. Also, if you are working indoor the ropes will dent your wooden floor! There is an accompanying app which was free (and hence I justified myself buying the ropes in the first case, and not all the workouts in the app are free now)

Nonetheless, there is a fb group as well and they severely moderate all the posts in case your are discussing other jump rope brands and/or some of the negative aspects of using crossrope. I really dislike this kind of moderation!

After not receiving the product, I promptly emailed customer support.

They immediately shipped out a new product to a local FedEx distribution location. I received the product in 2 days. I received excellent service.

I bought the lean and strong bundle from cross rope just after an email went out that said they "now" delivered to the UK.

I had wanted the ropes for a while and had saved up so when it said the delivery was $60 I assumed this might be an issue from Brexit and paid it.

However, about 4-5 days later the delivery charge reduced to £7 for UK customers, rather than $60.

I emailed them to get a refund on postage, as I had not chosen to pay $60, it was the only option at the time. They refused to refund me, despite the fact they admitted it had been a marketing error and sent me £7 instead - so I lost out about £35 on postage because they didn't get their website sorted out for delivery before the marketing email went out.

Really frustrating and despite escalation didn't receive anything further. Has really made me think twice about this company considering you're already spending a lot for the ropes themselves, it felt like a small ask to correct their mistake.

The cross rope customer services were helpful, and they aren't the reason I have given it 1 star.

Please note the feedback is regarding the return policy for UK customers, will suggest you don't bother ordering, because if the item is sent from the US via DHL and you need to return the item you will have to cover the DHL cost which can buy one cross rope. This tactic is underhanded by the company. Why would I pay a return cost which is equivalent to the price of one Jump rope.
Please beware if you're ordering from UK

Great product, even better customer support.

There was an issue with the shipping of my order and they immediately made it right.

This is a company that cares about their customers.

Ok, I love jump roping but must say their ropes are cool but don't last. They get damaged so quickly no matter where you jump carpet, mat nice floor it doesn't matter. I had to purchase few so I can replace the damaged ones. The only thing I love is the fancy handles and this is why I keep purchasing otherwise I wouldn't. So, if you jump like me everyday this rope will be good but literally for two weeks and then you will need to buy extra rope so it will be adding up $$$