Iv tried other platforms in the past, and found them hard to navigate, as well as money being refunded to the donators. Which has caused our veterans retreat a lot of issues. Crowdfunding is easy to n... Voir plus
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Lisez les avis des autres
Excellent organisation and user-friendly layout of campaigns. Multiple features to use and good communication. It would help to have the name of each campaign within the email notifying us that our... Voir plus
L'entreprise a répondu
everything was perfect until the final payment. The crowdfunder was to hrlp my friends son pay for my friends funeral. It raised £4,205 but because the final payments came after the funeral, i paid hi... Voir plus
L'entreprise a répondu
I have never tried to raise money for a community project and at the start I was fearful, anxious and doubted my ability to succeed. Crowdfunder have a series of videos to help you design your page.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crowdfunder gives you the tools, knowledge and support to make your crowdfunding journey a success. Whether you are raising funds for your charity, business, community or anything else, then we want to help you. Unlike other crowdfunding sites, we have millions of pounds of +Extra Funding available from our partners meaning your fundraising efforts could be substantially boosted.
Coordonnées de contact
3 Southview House, St Austell Enterprise Park, Carclaze, PL25 4EJ, St Austell, Royaume-Uni
- support@crowdfunder.co.uk
- crowdfunder.co.uk
4,2
Bien
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Crowdfunder UK
Hello Andrew,
Thanks so much for your kind review of our platform.
We're so happy to hear you find our platform was easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Réponse de Crowdfunder UK
Hello Paul,
Thanks so much for your kind review of our platform.
We're so happy to hear you find our platform was easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
This is the most easiest platform to…
This is the most easiest platform to raise money for charities. It is honest and transparent.
30 novembre 2025
Réponse de Crowdfunder UK
Hello Rahima,
Thanks so much for your kind review of our platform.
We're so happy to hear you find our platform was easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
easy and simple to use for community…
easy and simple to use for community fundraising!
22 novembre 2025
Réponse de Crowdfunder UK
Hello Revd Bruce,
Thanks so much for your kind review of our platform.
We're so happy to hear you find our platform was easy to use for your community fundraising. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Easy to use and their feedback to those…
Easy to use and their feedback to those donating on their site has been amazing
21 novembre 2025
Réponse de Crowdfunder UK
Hello James,
Thanks so much for your kind review of our platform.
We're so happy to hear you find our platform was easy to use. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Very efficient and help available for…
Very efficient and help available for those of us not so expert at IT. Definitely attracted charitable donations that we would not have managed to gain.
19 novembre 2025
Réponse de Crowdfunder UK
Hello
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to hear you've received more charitable donations that you typically would have!
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Crowd Founder Funding UK Only
I had no idea about Crowd Founder. I saw videos of this organization on YouTube and signed up, visited their site to learn more, and chatted directly. I applied for funding. They showed me all the processes and I was hooked.
15 novembre 2025
Avis spontané
Réponse de Crowdfunder UK
Hello,
Thanks for your taking the time to leave a review.
I've requested some information from you here on Trustpilot to find out more about why you've left us a 2* review. Many thanks!
Kind regards
Crowdfunder Support
Excellent communication with the…
Excellent communication with the support team. Alex was especially good.
14 novembre 2025
Réponse de Crowdfunder UK
Hello Chris,
Thank you so much for your wonderful feedback, I've passed your comment on to Alex!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
First time we have used it and it meets…
First time we have used it and it meets our expectations
13 novembre 2025
Réponse de Crowdfunder UK
Hello Ernie,
Thanks so much for your kind review of our platform.
We're so happy to hear you find our platform met your expectations. We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
I received good help at the start but…
I received good help at the start but thereafter I felt completely un supported.
10 novembre 2025
Réponse de Crowdfunder UK
Hello Carla,
Thank you so much for taking the time to share your feedback.
We are pleased to hear you received good support initially, the platform is set up intuitively to offer this experience. However, we are truly sorry to learn that you felt unsupported after this.
That is certainly not the experience we aim to provide, and we take this seriously. We offer a myriad of resources and support at Crowdfunder including:
- our Knowledge Hub, which has a wealth of information and tools to help you with planning, creating, running, and delivering your project. From support articles to past webinar recordings there is a wealth of information here - https://www.crowdfunder.co.uk/knowledge-hub
The Crowdfunder Social Media Hub for all of our best tips on promoting your project and driving those pledges: https://www.crowdfunder.co.uk/guides/social-media
Plus our chat bot Fin and human team that I can see you have spoken with several times via email.
I can see that you mentioned you wanted in person support. This is unfortunately not something we can realistically offer when we have hundreds of projects added to the platform each day and only a small team.
If there is anything specific you'd like us to look into improving support wise then please don't hesitate to get in touch directly with us about this and we'd be happy to help.
Kind regards,
The Crowdfunder Support Team
Massive underhand ‘tip’ leaves a bad taste
Paid £50 to a local charity. Bank statement for £60. £10 of this is for a tip apparently. I did not opt in or approve this. Underhand and leaves a bad taste. Will not be donating again through this site.
8 novembre 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Ben,
Thanks for taking the time to leave your feedback.
Please be assured that tipping is completely optional on Crowdfunder during the checkout process. You can either use the slider to adjust the amount or click 'Enter custom amount' to type in your chosen tip amount, including £0.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
If you have any further questions or you'd like to talk to the support team about resolving this, please don't hesitate to reach out to us via email.
Warm regards,
Crowdfunder Customer Support
I found it really easy to use and share…
I found it really easy to use and share with others. Thank you.
2 novembre 2025
Réponse de Crowdfunder UK
Hello Deborah,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to help you fundraise!
Best wishes,
Crowdfunder Support
Ridiculous voluntary contribution
The default setting for contribution to crowdfunder was set at £5 which on a donation of £25 was ridiculously high. Thought I had cancelled mid donation and restarted. So now a £25 donation has risen to £55. Really feel scammed.
Their response (below) misses the point completely. The User Experience is designed so that the user clicks through and as my review says there is no way you can abort the transaction even if it wasnt complete.
Am I going to contact them about getting £5 back, clearly not. Are these voluntary donations reducing costs for charities, I doubt it very much. Perhaps they could include their profit for last year in their response.
1 novembre 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Clive,
Thanks for taking the time to leave your feedback, and please do get in contact with us if you'd like some help resolving an issue like this in future. Ways to contact us are in this article (copy and paste into your browser):
https://help.crowdfunder.co.uk/en/articles/1843617-how-do-i-contact-crowdfunder
When making a pledge or donation, you have the option to leave Crowdfunder a tip. You can choose how much or how little you give, or if you want to tip at all.
You can do this by either the slider to adjust the percentage or by entering a 'custom amount'.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers.
We rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
Please note you are also able to stop making a payment at any point during the checkout by exiting the page or not clicking the 'Pay Now' button. We will pass on your feedback and experience to the relevant teams as well.
We hope that you will continue to use Crowdfunder to support great causes in the future.
Warm regards,
Crowdfunder Customer Support
Check the tip doesn't reset
Every time I've donated recently through the mobile site, the page will do this little glitch as I'm entering my payment details and address and reset the tip level, after I'd reduced it from the recommended tip level. Every time. It feels very convenient. Always check, I got caught out last time and paid a ridiculous tip I hadn't intended to.
31 octobre 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Matthew,
Thanks for taking the time to leave your feedback and I'm sorry to hear you experienced what sounds like a glitch.
Please do get in contact with us if you'd like some help resolving an issue like this in future. Ways to contact are in this article (copy and paste into your browser):
https://help.crowdfunder.co.uk/en/articles/1843617-how-do-i-contact-crowdfunder
When making a pledge or donation, you have the option to leave Crowdfunder a tip. You can choose how much or how little you give, or if you want to tip at all.
You can do this by either the slider to adjust the percentage or by entering a 'custom amount'.
The tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers.
We therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
We hope that you will continue to use Crowdfunder to support great causes in the future.
Warm regards,
Crowdfunder Customer Support
I'm uncomfortable donating using this app
I do not like how this app interacts with my banking app. I will not be using this app to donate to causes. EDIT, post CF reply: 1] Please note I didn't have an issue with my banking app. just with how CF works. 2] I'm an erstwhile ITer from a Blue Chip company.
27 octobre 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Peter,
Thanks for taking the time to leave a comment, and I'm sorry to hear you've had a problem with your online banking app.
Please note that Crowdfunder is not an app, but a website.
I can see you've tried to make 2 donations today on the website that have failed or been cancelled. Can you please let us know what has happened so we can help you further, you can email us directly at support@crowdfunder.co.uk
Please note we use Stripe for processing all of our payments. Stripe has robust security measures, including compliance with the highest industry standards like PCI DSS Level 1, encryption of data, and tokenisation to protect financial information.
We hope this provides reassurance.
Kind regards,
Crowdfunder Support Team
If you crowdfund into a business ur…
If you crowdfund into a business ur only giving money to a business because the banks won’t fund them and you will get nothing back unless that business is put on the stock exchange so all your doing if funding a business with no return
16 octobre 2025
Avis spontané
Réponse de Crowdfunder UK
Hello Derek,
Thank you for taking the time to share your perspective.
You are correct that Crowdfunder is a donation and rewards-based platform, not a financial or equity investment platform.
Instead, we focus on two main areas:
Rewards and Incentives: For the majority of business campaigns, your contribution is often an early-stage purchase or a pledge that unlocks a tangible benefit. Funders typically receive unique rewards, such as pre-ordered products, exclusive merchandise, behind-the-scenes experiences, or significant discounts. It’s a transaction where you support a business you love and get something valuable back in return, regardless of future profit.
Community: Most project supporters are motivated by a social or emotional investment and return. They are supporting a neighbour, helping a local charity, or enabling a brilliant new idea that will benefit their local community. By backing a campaign, you are actively choosing to support the growth of the regional economy and giving individuals a chance to launch projects that traditional bank funding might overlook.
While we appreciate your focus on financial returns, Crowdfunder’s success is primarily measured by the number of community projects, start-ups, and social enterprises we help bring to life through our platform and the Extra+ funding they can unlock.
We encourage you to check out the amazing rewards offered by our current live campaigns!
Kind regards,
Crowdfunder Support Team
Great support
13 octobre 2025
Réponse de Crowdfunder UK
Hello Malcolm,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Great platform with great support
Great platform, easy/intuitive to use and brilliant support throughout from the Crowdfunder team. The fact they highlight additional funding opportunities ensures projects can get maximum impact.
10 octobre 2025
Réponse de Crowdfunder UK
Hello Lisa,
Thank you so much for your wonderful feedback!
We truly appreciate you taking the time to share your positive experience with us. It’s incredibly rewarding to know that our efforts have made a difference, and your kind words mean a lot to the team.
We’re committed to providing the best service possible, and hearing from happy customers like you inspires us to keep going.
Thanks again - we look forward to continuing to work with you!
Best wishes,
Crowdfunder Support
Good Presentation and answer questions…
Good Presentation and answer questions speedily
10 octobre 2025
Réponse de Crowdfunder UK
Hello James
Thanks so much for your thoughtful review of our platform.
We're so happy to hear you find our platform was good and you received speedy answers to any questions! We work to continuously improve our platform so it's great to hear our hard work is paying off and benefitting our project owners.
We look forward to helping you fundraise again in the future.
Wishing you all the best,
The CrowdFunder Support Team
Good experience.
Good experience.
My only criticism, and that of donors, was the fee level.
7 octobre 2025
Réponse de Crowdfunder UK
Hello Stefan,
Thanks for taking them time to leave your feedback, we are delighted to hear you had a positive experience.
Any fees will depend on the type of page you have set up (for example, a standard rewards project, charity profile or personal fundraiser etc.).
Before you set your page live, your fee structure will have been displayed with our Terms & Conditions and information about our fee structures can be found here: https://www.crowdfunder.co.uk/fees
Any tip is used by Crowdfunder so that we can help more projects. We do not charge any platform fees for projects that are charitable causes, not for profit and personal fundraisers. We therefore rely on the generosity of those that can afford it, to tip the platform. It's through voluntary tips that we can break even and can cover our staff costs.
Wishing you all the best,
The CrowdFunder Support Team
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