Crown Gas & Power Avis 

We inherited a wrong switch to Crown Gas and they put us on deemed contract. We had to push them to charge us the agreed contracted price.
I will not say that all whom I dealt with were helpful but they do listen! Sharon was kind to listen and changed to contracted price after my representation.
Particularly Mohammed as been very helpful and has done a great job! He is a great asset to the company.

Natalie Knight is my credit controller. She is very helpful at providing invoices and statements when needed. She is easy to talk to and very professional.

I spoke to Lucy over the phone to deal with a payment and also a service required at one of our buildings. Lucy was very professional and attentive and a pleasure to deal with. Many thanks!

Oh boy! What a breath of fresh air. We were with another company who were shoddy and absolutely terrible before changing over to Crown Gas & Power and it's actually a pleasure to be able to speak to someone straight away, get any queries sorted out straight away and to have a commonsense and real approach to commercial energy. Lucy is fantastic and is always on hand when I need someone :) Shame there is only 5 stars as they deserve 10.

Keep up the amazing customer service Crown

Shanice has helped me every year at renewal and is super efficient. It's so nice to have a consistent and helpful contact. Refreshing, and far better than you get with other companies!

Mohammed Sajid dealt with our energy transfer in a very professional and courteous way and always kept me informed as to progress and was happy to communicate by telephone rather than email which is a plus these days, a pleasure to deal with.

I spoke to Simon B he was very helpful and resolved my query straight away working with suppliers can sometimes be tricky not with Simon at Crown he was straight on the case also followed up with an email for the client excellent customer service

Online chat with Simon B
Issue sorted out very quickly

Excellent customer service with Mo.
He is very calm, knowledgeable and efficient. He actually listened patiently and understood our account issues and solved them quickly.
Very impressed that Crown Gas and Power have real life intelligent people based in the UK as direct contacts to speak with. Two thumbs up!

Simon B dealt with an issue I had. He was very efficient and helpful. The issue was resolved within minutes.

Excellent customer service from billing & credit control departments. Single point of contact for each dept with prompt helpful responses. Problem resolved quickly, with no issues.

I sent in a wrong meter reading and received an enormous bill. CG&P dealt with the issue quickly and with no issues. They are very polite and great to deal with. I would highly recommend this company.

Excellent customer service received from Lucy Bird. Lucy is friendly, polite and extremely knowledgeable and has helped me with billing queries on many occasions. Highly recommended. Thank you Lucy!

Mohammed as been very helpful a has done a great job i have been dealing with a very difficult situation and he as helped above and beyond. He is a credit to your company
.Thank you, your help was fantastic.

Prompt. professional and solved my query promptly.

Crown Gas & Power are a great utility company to deal with. Their communication and customer service is second to none, especially Emma Clark who I communicate with on a regular basis. Nothing is too much trouble and she always responds in a timely manner with complete professionalism.

I have worked with Emma Clark in the Credit Control team for a long time, and there is truly nothing she won't do to help resolve issues for our clients.

Emma is proactive, engaging, and always willing to go the extra mile to support both our team and our customers. She consistently demonstrates a positive, collaborative approach and is an absolute asset to Crown Gas & Power.

The strong working relationship we have built with Emma makes a real difference. She genuinely wants to work in partnership with us, which helps us deliver the best possible outcomes for our clients and makes even the most challenging situations much easier to navigate.

Emma deserves every bit of recognition she receives for her dedication, professionalism, and commitment to excellent service.

Thank you for everything you do, Emma. Your support is truly appreciated.

Although the reason why we needed help in the first place was because of faulty equipment and lack of information from Crown. Lucy who helped us sort this all out was amazing. Very quick to get options in place to help and all very thorough.
Lucy was lovely to deal with. Thank you!

I would like to thank Lucy Bird for the exceptional customer service quality. She is to attentive, very responsive and supportive. It is a small enquiry but she gave all her attention to solve this matter for us as a company.

The team went above and beyond in every regard with setting up my account, answering queries, meter upgrades and were a pleasure to deal with every step of the way. Special mention to Charlotte for her speedy responses and general help with everything i needed, would happily recommend to others. Thanks again