Croydex Avis 

Bought a two tier basket for the shower. Life Time guarantee and rust proof. I’m now on my second one, they have both delaminated and are falling apart. Terrible product, expensive and not fit for purpose

Faulty product still on sale.
Croydex said the item had been redisigned...but didn't help me.
I bought one today
Lugano toilet seat £40. A replacement had the same issue with the seat base protectors.
I can see why Croydex get a poor rating.

We purchased a Flexi Fix toilet seat from Wickes yesterday and are so impressed with the quality and design. It was very easy to fit with top and bottom fix to the pan without removing the whole toilet like our last loo seat. Easily adjust the seat to suit the toilet pan, easy to clean with no tight corners to navigate and best of all is the ‘quick release button’ for easy seat removal to hygienically clean around the hinges!

The Croydex products in general are good ,but the Chrome range of shower basket shelves are worst ever experienced ,
They buy the stuff from China we know that put large mark up on it sell it as quality .
In this case failed in there quality control of there chrome applied to products think as a 25 year guarantee .
if if it lasted 5 years been happy lasted weeks went rusty with in few weeks gets better i complained as i buy for for multiple property and had lot units thank god didn't fit ,There superb in customer service replaced fast and bet they rusted faster than time to find my invoice get replacement ,
This revue is to kick ass at Croydex and sack supplier or sort it you dont pay £25 to £30 for product for rust for recycling bin ,I will buy other products but stay away from chrome shelving not fit for purpose .
Please Croydex tell your manufacturer to spend few more pennies putting reasonable chrome layer .

I purchased a Croytex Ontario wooden toilet seat from Wickes last year (2023) as my old wooden one, which had bolt fixings, had split. All I can say about the product is that this 'immovable' toilet seat does no such thing, in fact it slides from side to side and backward and forwards. Totally fed up of trying to slide it back into position only to have to do it again the next day! And don't get me started on the embarrassment of having guests tell me "Your toilet seat is on the move again"! This is the first time ever that I have had a toilet seat that continually goes 'walkabout', and I will never buy one of these things again! Bring back bolt fixings!

Brought two oak effect toilet seats about 9 months ago both have broken where metal joins bottom of toilet seat, looks to me that the metal used I very corrosive and easily brakes Waste of money a won’t be buying anything that has this company name on it in the future.

I brought the constance croydex toilet seat. Within days the seat started to vibrate loudly and squeak as it soft closed. Adjusting the nuts, using wd40 did nothing. I emailed the company with videos for guidance, I received no reply. I found others complain of the same issues, the hinges on the actual seat are loose, wobble.

I purchased shower caddies through a third party. There was a problem with them so I tried to contact the third party who were more than useless (Victoria plum - I was not impressed by them) as I knew they were made by Croydex I contacted them direct. I spoke to a very helpful lady Tracey H who responded swiftly and requested for my proof of purchase and some photos and as soon as I sent them she dispatched two replacements.
Excellent service Thankyou.
I will use again

Maybe I would not have bought my seat if I had seen these comments first, I have purchased mine for £30 and I am pleased with the quality and the ease of fixing. I think it is a great seat that replaced the one I paid over £100.00 for.

Bought an Croydex oak toilet seat from Amazon but it developed a split after 2 months, and Amazon customer service is non-existant. Phoned Croydex dircetly, who asked for an invoice and photos, which is entirely reasonable, and a replacement was with me next day. That's great service without a quibble, so it gets 5 stars from me. Well done.

I purchased a two tier shower corner, medium sized, rack. It was advertised as "5 year rust free". It started rusting after less than a year and now at 2.3 years is rusting all over. I not e many many similar complaints. This is a Trades Descriptions Act issue and Croydex need to chnage their advertising as it is misleading. Remove the rust guarantee.

Products do not stick as advertised.

I'll give them two stars because the products themselves are generally very nicely designed, they just don't have 5* functionality.

I have had a number of Croydex products. I am reasonably aware of material science and have ensured that the surfaces are appropriate and clean before applying. However, my metal shower caddy has a) rusted (after 2 years) and b) fallen off, despite being attached to smooth tiles. I attempted to contact customer services, to obtain replacement sticky pads but have had no reply back. I believe this is the second time I have contacted them. I do not believe the 'sticky' pads can withstand being showered constantly, they seem to be fine applied to dry areas (e.g. robe hook), but not in the shower area. I had the same trouble with the plastic shower tray, with suckers. The ideal to me would be plastic shower tray (no rust and lightweight) and sticky pads that withstand getting wet everyday. It's just too expensive a product to have these sorts of issues. Also the chrome does rust, just like every other shower caddy under the sun... 5 year guarantee?

I recently purchased a Croydex Shower Seat from Wickes. I was surprised when I found it did not come with any screws and plugs, usually products have these included. The instructions only give the information that countersunk screws should not be used. I contacted Croydex to ask what diameter screws should be used, I was only told the dimensions of the holes that I had already measured myself. Croydex would not recommend any fixings (i.e. screw diameter and length) saying it was the installers responsibility. I formed the impression they don't want to give any such information incase they get sued should it fall off the wall and someone get hurt. If fact I would say by not giving any recommendations they are negligent anyway.
It is too late to return it to Wickes, and I don't feel Croydex have given me sufficient information to install it. So I have the choice of trying to sell it of dumping it.
I do not recommend this companies products, and suggest that anything with their name on it would be best left on the shelf.

I cannot believe they are still mis-selling products online. They advertised "Hampstead soap dispenser" online and when I received my order it was just the pump dispenser part on the top!!! I was made to feel it was my fault for not looking in the parts section even though I was not looking for a part. Still waiting for a refund as it was their mistake. What an awful company. I'll never use them again.

Flexi fit toilet seat. Easy to fit, smooth closure, absolutely no sliding about stay put thanks to adhesive pads. Superb after sales service from Croydex , swift response and satisfactory outcome . Would purchase their products again.

Eyre soft close quick release toilet seat. Illustration clearly shows quick release button on front of seat when lifted up (Fig 13). It is NOT. It's on the back and unless seat is positioned far enough forward, therefore overhanging the pan, there is very little room, if any, to get to the quick release button once the seat is fitted. Very bad design.

had a rusty shower tray cornersoap holder replaced no trouble thank you

Shower corner unit. This is the 2nd one purchased. I really like the size but as previous one purchased it is covered in rust. When purchased the attached label confirms 10 year guarantee against this. Really disappointed with quality.

How hard can they make it to fit a new bog seat?
Product would be fine if they included decent instructions - but they don't. Why is a fancy plastic cap, covering an already-covered sticky pad, described as "decorative" when it's chucked away immediately? Ever heard of the pollution caused by single use plastics? Why two fitting systems - the instructions for the first of which are incomplete, and for the second (described as "most popular" method) not given AT ALL? Would have been a simple with instructions. I suppose this cheap product is made overseas and nobody at Croydex could be bothered to check if the instructions made sense.

Bought the Hartley wooden seat with the deluded idea that I could actually press a button and remove it to clean the toilet. Ha! pressed the button, nothing. pressed and wiggled it a bit, still nothing. After 15 mins of this it finally came off. So I cleaned.
Then, would it go back on, and stay there... not a chance. The lock mechanism on the two posts doesnt work. Had to use a pen to push the grip back and carefully slot it back. but when you sit on it, it moves! bloody useless at 5am when you need a p155 in the dark. had to wiggle it, and press the button and try to surprise-jam it on, trying several times to make it stay; so its now on, and it aint moving again.
If you want a removable toilet seat, this isnt one. dont bother. I was going to do the other two toilets with the same, but not a chance now. Ill find a more reliable company.
It only gets two stars cos the soft close still works, a month on and it still functions as a seat, just not as a removable one.
Absolute rubbish.