Cruise.com Avis 

Tried "chatting" with online rep. Was 5th in line. When I reached the top of the list, then received a message apologizing for the wait "because we are very busy". [Busy taking money but not delivering?] When I reached the top of the wait list... - poof - the person "LEFT" the chat. Tried calling but just as busy and unresponsive. I've been on many cruises and this the first time with an agency and the worst customer service ever experienced. Never again. Book Directly!! The Cruise Line service is great, but they can't help you if you don't book directly.

False advertising. Does not honour their promotions. Bait and switch. Bad customer service. AVOID

Cruise.com never refunded our Insurance, for a cruise which the HAL cruise line cancelled. Still 6 months later, nothing. Several months ago when I was trying to resolve this, Cruise.com does not even answer the phone. And after an hour or two if you successfully wait through the on-hold queue, you are disconnected and never get to speak to a human. To this day, we have HAL, Cruise.com, and an insurance company all pointing fingers and wanting to keep our money for a cruise which THEY canceled, and we never got to go on. Bad form.

You should be more attentive to customers. We paid for a cruise that ended up not even going to the intended port of Labadee, Haiti (Royal caribbean). No options, no credits, etc, not even a cancelation option. Food was horrible(even parts of dinner package) , the internet package was as bad as it can be(after paying through the roof for it), the majority of the personnel was plain rude(NOT ALL) and then their survey email does not let you post and was deleted. I guess because I was writing a negative review. I have used Cruise.com with flying colors before and this is the first time in my life I have ever written a bad review.

As evidenced by prior reviews, cruise.com is a company to avoid. I had to tell them about changes to our cruise itinerary. They rarely call back and when they do they seem confused and had to call the actual cruise line for clarification.

Poor customer service, period.

Do not fall for the perks scam!
They will promise you ‘free prepaid tips’ and when you book the ‘free tip’ promise disappears. We were told that our cruise did not qualify even if earlier in the process it stated that our cruise is eligible.
Have screenshots to prove!

Cruise.com (without an "s") offers a lot of extras. I booked a lot of cruises with them until the covid era. This time they stank. The travel agent obtained about half of my information. The agent needed to check something. Although she promised to call back soon, there was not a call back. The next day I called and left a message for her. I never heard from her again. Now I eventually went with CRUISES.com (with an "s"). They were phenomenal, and I found out why Porthole magazine loves them so much. Attention Princess cruises and other cruise lines, Cruise.com without an "S" are treating your customers poorly and they are losing your business. Cruise.com (without an "s") - their standards are down the toilet, ugh.

Total horrible experience. Couldn't get calls back, supervisor was rude. Cruise line was unable to help me with problems due to them. Will book direct with cruise lines etc in the future

At the moment stuck in a miami hotel with covid which 3 of us caught off someone in our group with no back up from our tour guide missed our cruise the first week was horrendous graceland was the only decent part the hotel was ok but trying to find food £50 for two breakfasts then an 8 hrs bus ride via bb king awful new orleans was ok the same very expensive now stuck in miami spending at least £100 a day on basic food the trip so far have been a complete waste of time i hope this helps someone

I had booked a cruise vacation for a mid-July 2022 sailing via Cruise.com. A week before the sailing, I was notified by Cruise.com that the cruise-liner had to cancel my specific sailing as the particular ship had some technical issue, and that I could obtain a full refund for this cancelled sailing. I went ahead and requested a refund which I was told would take over a month to process.

When I received the refund after waiting more than a month, I noticed that I had received approx. USD 300 less. I tried contacting Cruise.com's Customer Service to enquire of this shortfall, but received no response. I then call the cruise-liner directly and they informed me that they had processed a full refund to me, but the amount in question may have been retained by Cruise.com as it's commission. However, since this sailing was cancelled due to unforeseen circumstances by the cruise-liner and for reasons not at all attributable to me, the cruise-liner mentioned that I should be entitled to a full refund from Cruise.com and should request the same from them.

I have since been trying to get in touch with Cruise.com for over a month via multiple e-mails (to all of their e-mail addresses I have) and phone calls (which I have had to hang-up post 30 minutes of waiting each time), but there has been zero response at all. The least I would expect as a professional courtesy would be for Cruise.com acknowledging receipt of my e-mails and providing me some sort of direction on if and when they'd refund this amount due to me or if they don't intend to refund this to me, at least let me know so I don't waste any more time and effort on this.

I am completely appalled by this "Dead Customer Service" and would advise everyone against using Cruise.com for your travel needs. Pathetic customer service!!!

Booked a cruise that said I would get a $200 credit. Read the fine print and it still said I would get a $200 credit. Have screen shots of the ad and fine print. Booked the cruise and afterwards customer service said it clearly does show that I should get a $200 credit but it must have been a mistake.

Buen servicio, la atención fue buena

Llame a cruise.com referente a mi reservacion con carnival, y verdaderamente me gustaria decir que Maribel Perez fue excepcional en cuanto a la ayuda que me brindo, excelente atención al cliente, quede muy satisfecha con la ayuda que me proporciono⭐️⭐️⭐️⭐️⭐️

Booked a cruise with the Cruise.com and price dropped a week after. Contacted a agent asking if the price could be adjusted and received very unprofessional responses- basically rude. Will never use the company again.

Tried to reschedule the cruise I had reservations for because nobody at princess cruises or cruises.com had any clue as to what documents are needed to board the ship for Alaska. In the end the customer always loses. I lost the entire $1500 I paid for the trip. Wont help with a reschedule or any other options. Horrible experience. Wouldn’t recommend to anyone.

I have been using cruise.com for over 7 years never had one issue with them 3 years ago I did group cruise for my husband 50th Birthday Party my Group leader name was Walt he retired before covid hit he was 100 percent awesome, he given me a room party for free for 4 hours because I book 20 cabinets and my cabinet was free we had a wonderful cruise party on Royal Caribbean Cruise Ship not one issue we had all family and friends where please 100 percent. I am going on a Cruise in September this year but I am not using Cruise.com this year I got a better deal directly through Carnival blessing

I’ve booked 8 cruises with cruises.com and never had an issue.

We booked 2 cruises through cruise.com on Royal Caribbean. After trying to use the web site and having issues with receiving the advertised perks we called. We were assured we would get the reduced rate advertised AND free gratuities, plus an onboard credit. When the confirmation email came it showed the price paid and a $50 onboard credit. I called customer service and was told we would receive that onboard.
The onboard credit was issued to my bf. I paid, so wasn't sure how that worked and we had to pay gratuities.
I've tried calling cruise.com and have sent emails to customer service with no response.
We haven't taken the 2nd booked cruise yet. The invoice does show free gratuities but no onboard credit, which was advertised.

I called cruises.com in order to book a cruise that I could travel on with only a government issued ID like a driver's license. Their representative Ellen found me a cruise assured me of the requirements and then sold it to me. When cruise date arrived I was denied embarkation. I called Ellen on her extension half a dozen times during that week and left messages. She never called back. I spoke with other representatives who told me that it didn't matter if she lied to me. They did not want to check any of the recorded phone calls or even contact Ellen to correct her. No refunds. No accountability. I even had purchased their travel insurance which did nothing. I paid for a full 5 day cruise for 4 people that we were never eligible to take and were refunded no money. At best it was negligence with no responsibility, at worst it was dishonest, predatory sales practices. Never use cruises.com.

Don't use them. It took them two days to call me back the first time I call to rearrange after my booking. I call again yesterday to add another person in my cruise booking and have not heard back.

I will not be using them again.