Cruise.com Avis 

My initial experience with a rep named Daniel was very good. He went on vacation when I was planning to book a trip but ended up not booking through him because he already left on vacation and he was very cool and understanding. Ended up with a rep Tammi Butterfield and I booked through her and pretty much handed her a sale. She was very nice and I called once or twice bc I had questions and she answered or called me back. Had other questions and I left her 2 voicemails and she didn’t call me back. My questions were valid being a new cruiser and with the Covid protocols I want to make sure I am prepared. I’m not sure why she has not returned my calls, but at the end of the day that is your job..to answer questions of your cruisers, ESPECIALLY when you work on commission and I handed you a sale. I guess it depends on the rep that you get bc everyone else has been nice, and as I said before she was nice but did not return my calls that were more urgent than the initial calls.

Never ever use this Cruise.com for any cruises....total waste of time....never receive any call backs for service or inquiry about the booked cruise...their agents are only interested in booking your cruise to collect their commission. I have been on 25 cruises and this is the first time I have ever used Cruise.com and definitely the last. Fortunately I knew enough about cruising that I called the cruise line directly for any info. As they say you get what you pay for....Stay Away.

After receiving no response to any of my messages, I called customer service and they had me on hold for NINE HOURS. So unhelpful and so disrespectful of their customers' time. Proceed with caution, if at all.

I called and tried to book a cruise for my family of 3, they were advertising online. Talk to a so called travel agent name Elliott. He spent so much time telling me how for 15 years he was and he knew everything about cruising. Lol. He gave me quote for the 3 of us but then proceeded to try and book me in a cabin for 2 on the wrong cruise line . Not just once but numerous time he tried he said but never ended up doing it as he messed up everything! Wrong cruise , cruise line , date and the amount of people. After a week of this he finally sent me a horrible email saying it was my fault and he wanted me to find someone else to book the cruise! It was a waste of time dealing with him. But the worst thing after this he had his wife call me and say that he’s a excellent agent and not to call them ever again. BUT THEN they called numerous times since asking if I want to book a cruise. They are rude and have no idea what they are doing ! Stay away from them. If you get Elliott & Vivian Stoll, HANG UP AND DON’T waste your time and money.

Cruises.com publishes a best price or 110% of the difference policy. If you prove you found the exact same cruise at a lower price they will ignore your phone calls and emails. This happened to me and I am still owed nearly $600 from a celebrity cruise booking.

I should have known something was suspicious when other customers were calling while I was booking my cruise and they said "they knew who was calling", "the person was annoying". Likely another customer like the many writing reviews here who were deceived.

We had 3 cabins booked on the Allure of the seas and with a $100 room credit for each cabin.
We did not receive the room credit and after the cruise I emailed them but did not get any answer back from them.
Worst cruise booking company I have ever dealt with.

Would give them a zero if I could. After booking our cruise on-line with this company, I needed to change our dining time. Called their 800 phone number at 9 am, was given an option to leave my number to be called back. I left my number and kept waiting the whole day without any call. Called back the next day at 7 am and got a voice message that my number has been received and on queue to be called!!!! Sent a message to their email address to no avail. It has been 2 days and no-one has called me back or responding to my email.

Unfortunately can’t give lower score. Chasing payment for cancellation made on 10th March…….told Cruise.com not scheduling payment until May 18th. Totally unacceptable

Our 2020 cruise was understandably cancelled and were given credit. We rebooked and was told that our credit would be applied on Board. RCCL knew nothing about it. I complained to cruise.com on our return and was told that I needed to have booked it by speaking to a live person (which I had done so). I then asked if we had to rebook a RCCL cruise and was told we could book with any company. I then tried to book an MSC cruise and was told credit would only apply on a RCCL cruise. Frustrated, I booked the MSC cruise and received a pre cruise confirmation. A few days later my co-passenger received an email that it had been cancelled! I received nothing. I then contacted them and was told that US agents could not book international passengers. Again, frustrated, I called AA cruises and booked it with them. As a result of 2 messed up cruises by cruise.com, I still am $418 out of pocket and they are denying liability. DO NOT USE THEM!

I booked a cruise for September 5th, 2021. Cancelled due to them changing COVID requirements. I was told I would receive a $1400+ refund on my next billing statement. It's been TWO billing statements, and still no refund!

Cruise.com is a scam! Beware!

Happened to me in september 2021:
1. I booked a cruise on their site and they instantly charged me for 4000$
2. No tickets received, no e-mails, no answers on my requests for a couple of weeks, just silence
3. I had to spend 2 hours on international calls, just to find out that they cant do my booking. They promised i will be refunded, but that was also a lie.
4. No money refunded, no booking, no answers to my complains for more than one month now. I have to report the situation to the Police now and to hire a lawyer.

If anyone has any suggestion for me, please write me at cristi at meninblack.ro.

Avoid being in a messy situation like me and just book somewhere else. I cruised many times before and I know there are plenty of booking agencies offering real services, not ghost services as cruise.com. Those scammers are just stealing money they never return.

1) received an email from Shermanstravel talking about cruises.com deals.
2) called 10/16/21 and talked with Scott
3) Scott said I wouldn’t have rec’d an email as they are not affiliated. BOOM you’re wrong. I had it pulled up on my computer as we talked.
4) they add on $24.99 per cabin as a processing fee! Isn’t that hilarious?!
5)told him CostcoTravel had a better deal with a gift card after travel. All Scott offered besides me paying more was a lousy $75 on board credit. He told me to go through Costco.
6) I asked him if he has been selling cruises a long time. Got a YUP.
Not professional.

Don’t spend more. It’s their job to process this- they make the commission.

these are scammers of the very worst sort When i tried without getting refund from celebrity that they booked they said to go directly to celebrity. Stay away from these mutts at all costs.

1. I booked a cruise and i paid 4000$ in full
2. No more communication from cruise.com since then, no answers to my emails, so i had to spend hours on the phone, just to find out they cannot book my cruise
3. One month later, i received no refund and no answers to my emails. Now i have to get a lawyer to get my money back.
4. Book trustfully with cruise.com. You will get no cruise and no money.

An extremely deceptive company. There are two companies with similar names cruise.com and cruises.com. My experience is with cruise.com. When you buy from cruise.com expect; You will pay a nonrefundable $500 deposit (and I mean nonrefundable), no matter what. You will not get to pick your room like you can from the cruise line. Oh, and all those benefits they advertise like free gratuities, yeah you aren't going to get those. Its better to use the cruise line or buy from a more reputable company, I would avoid this seller. I won't ever use them again.

On hold with customer service for close to two hours now. Called at 9:00 AM when they opened. Cruise was cancelled back in May and still have no information as to when my money will be returned to me.

I booked my cruise in April on the Meraviglia for Nov. 6, 2021. I went through Cruises.com because they included on board credit, the Easy package and wifi for free with my booking. When I made my final payment today, it was paid in full and I got the confirmation. They called me 5 hours later and left a voice mail saying I still owed for the extra perks I ordered. (I never ordered them, they came with the booking) Over $800 for wifi and the drink package for 2 people. After over 2 hours on hold waiting for MSC, (still don't know why they called them), and multiple untruths told by Cruises, I got nowhere. Be very aware when you book and make sure to print out what they promise. This will be my first cruise with MSC and I will never use Cruises.com again.

Update: A supervisor, Tiana from Cruises.com, just called me in response to my previous post. She wanted to tell me, yet again, why they were not going to keep their promises in advertising. She stated that it was "understandably confusing" but they weren't willing to be fair and make it right for the customer in any way. How, as a business, can you admit to being wrong but unwilling to correct your mistake? You won't stay in business very long that way. Again, buyer beware and do not buy from this dishonest company!

Useless group. Did not return phone calls. Cost me money and they were rude. NEVER use this group. Terrible customer service and no protection for the customer.

We booked a cruise with Cheryl on February 18, 2021. I was careful to ask if the cruise was either canceled or if we couldn’t live with the Covid requirements what would our cancellation penalty be. She was very clear when she said that it would be $100 for each of the two state rooms if we canceled prior to July 2nd. We decided that due to the vaccination requirements we would cancel on June 18th. They have since decided that they are going to charge an additional penalty of $500 bringing the cancellation fee to $700. I do not recommend using them!!! They state the additional $500 fee was in the fine print. The facts are they lie. They are like used car salesmen, they tell you what they need to make a sale.

The phone has very very very difficult to get through.and some people answered the phone are no patiant,there is a very good sales agent her name is Starr Thomas ,Who is not working there anymore ,miss her very much!