Cru World Wine Avis 34

I ordered 12 cases, 144 bottles, of cab sav. $9600 and it was delicious.
I definitely will be getting a lot more.
I'm learing of there great reputation more and more.

Very disappointed. I placed an order on November 9th and still haven't received anything. I've emailed multiple times and have been completely ignored. Extremely poor service.
For some reason I cannot respond to your reply the order number #14668, want email attachment of confirmation too ? As you are probably going to say that order with this number doesn't exist too🤣

Sharing this so fellow collectors — especially those in Singapore — are aware.

I placed an order with Cru World Wine, paid in full, only to find out the item is still two months away from even reaching their UK warehouse.

A two-month lead time to Singapore would be understandable and industry standard — but a two-month delay just to reach their European warehouse is unacceptable for an item already sold and paid for.

What’s more concerning is that Cru World’s European counterpart has been allowing sellers to list and sell wines that are not even in their warehouse yet. This means their team has never inspected the bottles, confirmed provenance, or verified fill levels, yet such items are still listed as “Verified stock.”

If the bottles are still with suppliers and not seen by Cru’s own staff, it’s impossible to guarantee authenticity, provenance, or condition. The term “verified” becomes meaningless without direct inspection or photographic proof.

In my case, their team could not even confirm what packaging the Dom Pérignon comes in — whether it’s a gift box or a loose bottle. That’s basic product information every serious wine merchant should be able to provide.

All I requested were standard verification details:
1️⃣ Photographs of the actual bottles or packaging
2️⃣ Confirmed fill levels
3️⃣ Packaging details (gift box or loose)

These are reasonable, industry-standard checks, not special treatment.

📢 Singapore consumers should know their rights — selling items that have not been verified, inspected, or are not in the seller’s possession would not be acceptable under Singapore’s consumer protection standards.

Transparency and accountability matter, especially when dealing with collectible and investment-grade wines.

#CruWorldWine #BuyerBeware #FineWine #Transparency #ProvenanceMatters #WineCollectors #SingaporeConsumers

A customer for over three decades (including Bibendum before Cru). Excellent customer service and advice, and of course its choice of wines. Am a user of multiple merchants and Cru is my top pick,

Responsive, helpful, efficient.

Such a great selection, great historical data and valuation tools, while maintaining very competitive prices and a very service friendly human touch. Looking forward to enjoying many of the great bottles bought through Cru.

They are great in how comprehensively they can be used and in their range of products - and information they provide. I invest and I drink - they are great for both. I store wine in 4 cities - no problem. And most importantly, the wine review cites that are so helpful but also expensive are not needed when trading with Cru because they post the reviews. Easy to pick good wines and great deals.

Always found their recommendations to be “on the money” and their communications about deliveries etc. first class

I use 3 other merchants for buying / storing / selling wine and Cru is by far the best platform on all fronts. I’ve been with them for 4-5 years now and have the lions share of my wine with them. The team (sales and service) are first rate. The level of information / education and access to a huge variety of global wines is outstanding. Highly recommend.

I have been buying wine from Cru World Wine for four years. The website and trading platform are excellent and the staff working behind the scenes are professional, helpful and reply promptly to queries. I would highly recommend them as a wine broker.

A completely professional service from first to last, great wines, great staff & great service.

Superb and trustworthy supplier - highly recommended !

Great service. On time delivery. And probably the biggest selection of wines out there. Unlike some - they tell you whether it’s available immediately or when it’s due.

Fantastic wine company and online platform. If you’re looking to by to drink then you’ll be getting the most competitive prices but Cru really steps out ahead of the other when you’re looking to trade. With live up to date prices and the ability to instantly asses and trade your portfolio, Cru World Wines provides everything you’ll ever need. This is all backed up by a team of very experienced and knowledgeable wine experts ready to advise.

Cru World Wine do a great job of offering value to their customers. They continually find highly rated, reasonably priced wine. And, their website and sales software are very easy to use.

I have bought and stored wine with them and their predecessors since the 1990s. They have always provided me with a first class service and have provided me with access to the finest French, Italian, Spanish, German and Portuguese wines. I would unhesitatingly recommend them.

I’ve been a client of Cru for several years now and am very happy with the service offered.
Will and his team are always looking to offer me different wines tailored to what they think might appeal to me.
Jane is very helpful when it comes to logistics, often liaising with other merchants on my behalf.
Finally there is the platform where one can manage one’s portfolio effectively given the data offered. There is also a good opportunity to trade wines if that is your preference over taking delivery.
In a word, highly recommended!!

It's a difficult to credit the previous 2 star rating. Like most merchants default pricing is in bond. If delivery is required duty and vat are clearly shown. I have bought and sold on Cru for about 5 years. Their software is state of the art and support from Tom and Jane is excellent. Cash payments on sales are always promptly made. Pretty near perfect.

I have had a consistently excellent experience with Cru spanning 4 - 5 years. I have used multiple other (highly reputable) wine companies in my time and certainly for my purposes Cru has consistently been head and shoulders above the rest. Wine is all about buying opportunistically and the allocations / recommendations / prices / timing and what Cru provides is second to none meaning I have been able to secure exceptional drinking wines at great value and the investment wines have on average performed well. Even my drinking wines are on average up 30% after a few months… Lastly, they have a very good platform, it is easy to sell direct from your portfolio. Highly recommended

Surprised to see an average revue here. I’ve found their range of wines to be unquestionably world class and their service efficient and effective.