Crystal Electronics Ltd Avis 

UPDATE in response to your answer here. I was disappointed with Crystal Electronics, not just the decision of OZEV. I was turned down because I supplied Crystal as the organisation, on the OZEV form. I asked if they had contacted you. You did not convey any of this to me, when I asked you. I emailed you for this information. You could have conveyed the information you have here, to me, when I emailed last week, to assist me in my appeal. You failed to provide any response. You could have simply replied to my email with the information you supplied publicly. You didn't. You ignored me, as a potential customer. And one who acted with best intentions. Hence my negative review here.

Asked for a quote to install a Simpson and partners EV charger. Applied for a renters grant. Was rejected on the basis of the organisation information being incorrect. I was given the information by OZEV to complete the organisation. I did as they asked. They told me to appeal via email. I did that. I was then told I needed to use a form for appeal. I then emailed the installer to see if anything had been conveyed to them, because I needed information about this. No response. Lesson learned. I'll go elsewhere. Renters seem to be second class citizens. I'm entitled to the grant.

I’m extremely disappointed with the standard of workmanship and housekeeping following an engineer visit for a warranty replacement of my EV charger.

While the charger replacement itself may have been completed, the condition my property was left in afterwards was unacceptable. There was dust, dirt and footprints throughout the area under my stairs and surrounding flooring, with no apparent attempt made to clean up after the work.

As a tradesperson myself, I understand jobs can create mess — but there is an expectation that your workspace is left clean and respectful of the customer’s home. The state my property was left in fell well below what I would consider acceptable professional standards.

I have raised this directly with the company and provided photographs. I hope this is addressed promptly and steps are taken to ensure future customers do not experience the same issue.

Disappointed customer.

Conor came to install my EV charger today very helpful lots of advice on positioning and how to use very professional and helpful very neat job and very polite service would highly recommend

Connor carried out the install, was on time and explained the install process in detail offering solutions for the best position of the charging unit.His work was clean and tidy and took the time to run through the ins and outs of the app and how to operate the charging unit. Very happy, thank you.

More luck than judgement (of mine), but i am taking delivery of a new EV and through that OEM (Polestar) and their relationship with a company called Qvanta, Crystal Electronics were the primary contractor for EV charger installation. No wonder automotive companies use them, as they are absolutely top notch. Great communication, great service and an engineer that really knew his stuff. I've already passed on Crystal contact details to my next door neighbour as they've struggled with installers and engineers. If you are looking for a great company to do your EV electrical installation then I cant recommend Crystal enough. I rarely write reviews, but felt compelled to do so this time!

Spoke with the charming Richard dunse.
What a man! What a fellah! Such a top guy!
We began on the live chat, then on the phone & Stayed with me even after his finishing time. True gentlemen. Help support my issue & completely resolved. What I thought was going to cost me another £500 Richard supported means saved me the money. 5 star from me pal!

Kyro from Crystal Electronics did an excellent job installing my home charger. There were a few challenges along the way, but he handled everything professionally and without any fuss. He left the area clean and tidy, was polite and respectful throughout, and overall delivered a great service. Very happy with the result.

From sending in in my survey to getting my charger installed Olivia guided me through the whole experience and it was all complete seamlessly, Scott went above and beyond to get my charger installed. Recommended installer.

Very happy with the rapid response to sort out my defective ohme charger. The engineer was extremely professional and knowledgeable, he was very presentable and helpful throughout the visit. I would strongly recommend anyone needing help with their appliance. Thanks again 10 out of 10 for 100% service.

Excellent experience.The only company that gave me an alternative from long wiring going from the charger to my fuse box,by seeing a video of my property.

Came to fit my ohme charger, very friendly helpful bloke fit it quick explaining everything along the way and helpful tips regarding the device, everything left tidy and well fitted very happy :)

Had my Ohme install by Conor B. What a polite, professional employee. Kept us informed of the steps of the installation and then assisted with setting up on the app on my phone. Would thoroughly recommend!

Booking the appointment through OHME was a bit frustrating, as it ended up being rescheduled twice. That said, once on site, Connor from Crystal Electronics was excellent—professional throughout, worked efficiently and left everything tidy. He also took the time to talk things through with me and my partner, explaining the installation and how the OHME charger works, and answered all our questions clearly. First-class service from him.

Crystal's engineer arrived on time, he was polite and courteous throughout. He has made a really neat job of fitting our Ohme charger. He cleared his mess up and explained how to use the charger. Thank you!

The booking of the appointment was a little frustrating with it being rescheduled twice but once on site Connor was extremely professional He completed the work quickly and tidily and spent time with me and my partner explaining the installation and how the OHME charger worked answering all the questions we raised. He was brilliant

Ohme EV fitting SM5 - Conor was the engineer and it was absolutely superb visit. We talked through the options and then he did a fantastic job of fitting the unit

Very very pleased

I had conor B come out recently to fit an ohme car charger. He was timely, efficient and knowledgable on the charging device. Would highly recommend.
Clare M

From the first point of contact I was kept up to date throughout and everything went seamlessly.Fitter arrived on time and completed the installation neatly and efficiently.Left the job clean and tidy so I would definitely recommend.

Crystal on site engineer was on time very polite did the job and tidied up, well done.