The service was good
The service was good, and the team was reliable. Overall I had a good experience with this company for my office deep cleaning and sparkle cleaning service. I will recommend this company.
25 mars 2026
Avis spontané
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À propos de l'entreprise
Informations provenant de diverses sources externes
At Crystal Facilities Management, we understand the challenges of keeping a building up and running, and we pride ourselves on possessing the presence, knowledge and passion to provide you with the services that you need. When choosing Crystal FM, you are choosing, reliability and peace of mind. Our vision is to deliver Total Facilities Management solutions that exceed expectations and improve quality of life through the unique talents of our teams. We utilise our passion and wealth of expertise to deliver high quality facilities services such as cleaning, security, student accommodation services, maintenance, front-of-house solutions, and more. From day one with Crystal, we will focus on one thing – Providing the best service possible and enhancing your Facilities Management package. We want you to be able to focus on your responsibilities and be safe in the knowledge that your building is in safe hands. At Crystal, we care about you, and our passionate and talented teams will provide you with a Facilities Management package to be proud of.
Coordonnées de contact
The Lyra,, W3 6BJ, North Acton, Royaume-Uni
- +44 20 8993 3831
- info@crystalservices.uk.com
- crystalservices.uk.com
Don't work for this company
Don't work for this company, all foreign and have no compassion for their staff
20 mai 2024
Avis spontané
HORRIFIC SERVICE. AVOID AT ALL COSTS
Used Crystal to deep clean our student accommodation rooms and it was the worst experience I've ever had with any type of company. At my previous job, we weren't allowed to use them due to terrible issues one of our sites had with them so I was really unhappy to learn that Crystal had been secured to clean at my new building. They had already performed half of the contracted cleans and when I checked, the services paid for had not been performed. Rooms were FILTHY. Rubbish had not been removed. It was awful. In the weeks that followed, I also had to deal with NUMEROUS complaints of theft from rooms they were not meant to clean. The team here had used them prior also and told me that the cleaners were rude, stole items consistently, couldn't communicate and rummaged through bins to steal items.
I reached out to the managers and asked for a snagging visit and they sent 2 cleaners only- to snag over 200 rooms. What followed was a debate on payment. In the end, I was forced to make payment, even though I had to hire another company to re-clean every single room. They threatened me with legal action. It was awful. The team were aggressive, not helpful and rude.
DO NOT USE THIS COMPANY EVER.
They send random people to clean the rooms and they require housing whilst they provide the service which is mental. I had to get the police involved on several occasions.
Awful experience.
I will pay top money for a good service but this company does not even provide a basic service.
31 juillet 2023
Avis spontané
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