Crystal Windows & Doors Ltd Avis 2 394

We was really happy with the service from start to finish. The sale rep accommodated a time that was suitable for us and when he arrived he was polite, explained all our options and we didn't feel rushed or pressured to make a decision. The surveyor was also polite, arrived on time and provided answers to all our questions. The fitters respected our home coving our carpets and wearing shoe covers as an addition to keeping them protected. They got on with the work, no bother, cleaned up after themselves and put everything back the way it was found. Overall, we was really impressed. My only issue was being called Mr and Mrs via their email communications when we are Mrs and Mrs which they were aware of. Taking the time to edit a standard template can go far in customer service.

We had a new roof fitted on our conservatory as the original one was dripping with condensation during cold weather. We had many quotes which we felt were exorbitant but when the rep came to discuss a new roof with us he was excellent. There wasn’t any pressure from him to go with Crystal and he explained everything. I’m sure he was glad to leave as my husband asked so many questions. The engineers who came to measure the roof were very good and when they fitted the new panels they did it in no time and totally cleaned up after their was work was finished. From the representative to the fitting of the panels was stress free. We now have a conservatory that we can use all year round. Thank you Crystal.

I have been in the Air conditioning business for over 50 years and the installation carried out by Bill is without doubt one of the best I have seen.
I would highly recommend Crystal to anyone who wants a good all round service right from sales,survey and installation.

I recently had my doors changed and I’m extremely pleased with the result. The work was carried out to a high standard, with great attention to detail. The team was professional, punctual, and tidy throughout the process. The new doors have really improved both the look and security of my home. I would definitely recommend this service to anyone looking for quality workmanship.

I like my new front door and accompanying window and door for the gas and electric meters a good choice. It's noticeably warmer when the heating is on in the corridor leading to the front door. The price for all this though was disappointing.

I am impressed with the finished product! The salesperson was very helpful, thoughtful and made sure that what we discussed, even verbal, was done. The fitters were professional, yet friendly and easy to communicate with. The price was a bit steep, but so is everything at the moment.
I am happy with the work from start to finish.

Excellrnt service very happy with product

Quick and easy instructions of the doors and windows. From start in under 20 days. The lovely thing is at end of the install I paid of the balance. I don’t like owing money to someone’.🙂 Not the cheapest nor the most expensive ether. The prices suited me. I no longer have to wipe down the condensation on the windows as I had to with our other windows. Like the ventilation system on the doors and windows and to know that the locks can’t be bumped open, door locks are hardened so it’s harder to drill out.
The two fitter’s were first rate, and knew what needed to be done. They worked cleanly and cleared up after themselves. I would highly recommend them to anyone.

The salesman was friendly , no pressure at all . We had time to consider the cost and chose to go with Crystal .
the engineers that carried out the work were polite and cleaned any mess created .
I can not recommend this company enough .
Well done .

Original price quoted was over 3x the price of quoted given by anybody else. It was then dropped immediately by over £2000. Within 24 hours that price had been dropped again to over a third off the original price, but still double what others were quoting. Then received a letter with this “trade discount” price. Very intense communication.

This sales strategy felt very old school and dishonest and I would never use Crystal windows because of this. There are people who would take that original “discounted” price trusting a larger familiar brand, and it’s a rip off sales technique.

We recently contacted Crystal Windows for a quote on some home improvements. While we ultimately decided not to move forward with the project at this time, I felt it was important to share how impressed I was with their professionalism.
​The experience was a breath of fresh air compared to other companies in the industry. Here is why I would recommend them:
​Zero Pressure: At no point did we feel "cornered" into making a decision. They gave us the space we needed to think things through without the typical aggressive follow-up calls.
​Complete Honesty: The representative was transparent about lead times, materials, and what would realistically work for our home’s layout.
​Value-Focused: They were incredibly helpful in trying to find the best possible deal for our budget, looking for ways to save us money without compromising on the quality of the potential install.
​If you are looking for a window company that treats you with respect and operates with total transparency, I highly recommend giving them a call. We will certainly keep them at the top of our list for any future work.

Regards
Balvinder

Avoid at all costs.

Disgusting sales tactics. We let them know multiple times we are shopping around for quotes and they wouldn't take no for an answer. They ruined me and family's evening, constantly emotionally manipulating and scaring us into accepting the quote. The salesman in particular spent over 2 hours in our house, refusing to take no for an answer. Then guilt tripping us for not accepting the ridiculously priced product, because he spent 'two hours of his time' explaining everything to us. This is his job by the way. For reference, we have since gone with another company 1/4 of the price this stupid company was suggesting. Then they proceeded to call us every single day for 2 weeks, constantly lowering the price. It started off at £8000, then somehow got down to £4000. Corrupt and disgusting company. Additionally, he kept pushing for us to finance despite us telling him multiple times we don't want to do that. Oh and by the way, if they say they will only come to your house with both homeowners there, it's because they don't want you to turn around and say "oh i need to check in with my partner before agreeing to a quote." He said so himself. I would ever recommend this company. Awful through and through.

Turned up on time, really nice guys, did the job very well, cleared all mess and it was a stressless experience.

Crystal Windows Contractors did an excellent job installing our patio/Front Drive. From start to finish, the process was smooth and professional. The team arrived on time, worked efficiently, and paid great attention to detail. The installation was clean and well done, and the final result looks fantastic and functions perfectly. They were knowledgeable, and took the time to make sure everything was done right. We’re very happy with the quality of their work and would highly recommend Crystal Windows to anyone looking for reliable, high-quality installation

From start to finish the whole experience was professional, friendly and the quality of windows and doors are brilliant. Have recommended the company to friends who have had the same experience.

Good service. Fitters did an excellent job and kept things clean and tidy and were polite and helpful. Happy with the job carried out.

From where can I start!
Since the visit up to the end of the works I was really impressed on how the teams have conducted everything.
Well explained in details with so many options and decent quotations in which I haven’t seen lately out in the industry.
The team have carried an excellent works and leave everything cleaned with fast and profesionalism taking in account the weather conditions.
No words in how thankful we are.
I would definitely recommend a gem for the team on the field
Great experience with Crystal Windows and Doors Ltd.
I mean it! and will definitely recommend to my connections as well!
Very pleased

Fantastic company, we are thrilled with the windows - they are superb quality and look great. But honestly the customer service, the fitters etc made it even better. All really friendly. Really fair price too. Can’t recommend enough

We previously used Crystal back in 2018 for our lean-to upgrade and due to the excellent professional service we wanted to use them again.

Once again, we had a fantastic all round experience, the whole process from start to finish was superb with competitive prices.

From start to finish we had our new windows installed within 2 weeks which is just amazing.

Rich and Bill our fitters were outstanding and are a credit to Crystal with top class customer service and attention to detail with our install !!

Used Crystal twice in the last few months and first time was great. Quick installation and nothing to complain about. Second install was a bit more than a simple replacement job. Crystal were happy to measure and sell a window without knowing or indicating that it may be incorrect once removal of a bay window commenced.
The guys turned up and proceeded to rip old bay out. At one point they stopped to show me an issue with old window install and lintel that was too short. After advice from an architect the window was put in. Obviously these things cannot be assessed before seeing what was behind old window but at one point there was talk of not installing window, boarding up hole in order to make good the lintel issue and myself possibly having to buy a newly resized window.
I don't blame the fitters at all for this part but more the assessment and sizing and maybe crystal should do a bit more due dillengence before turning up and ripping stuff out.
Once window was fitted it all looked great but possibly the delay meant I wasn't told about the holes left in my house that gave direct access into the cavity for pests and weather. I also had to patch a few holes in silicone around outside.

Overall pleased with Crystal but maybe a bit more time and diligence is required going forward.