Crystal Windows & Doors Ltd Avis 2 394

After the initial mix-up with delivery of the Patio Doors and my installation date being changed. The installation ran smoothly and was completed satisfactorily.

The surveyors and fitters were first class? The products are high quality

Have had multiple windows and doors fitted, the products are fine however, when they develop a fault the after care service is TERRIBLE and APPALLING. It takes MONTHS to arrange for them to actually attend to even look at the fault, then further MONTHS before they will come and fix any issues leaving defective products in place. Plus the service desk themselves are some of the most rude and abusive people I have ever had to deal with - previously I would have recommended Crystal - now I cannot do so - because the after care is SO BAD!

We were replacing our bi-fold doors and a glass roof. Crystal provided us with a competitive quote with various product and financing options.
The roof was quite complicated so Crystal measured a few times and discussed the options. They sent fitters to take a look at the work before it was undertaken.
The fitters have completed the work and it is excellent. They were clean and tidy (protected furniture and flooring inside). The fitters were all really nice people (friendly and professional).
Their products are of a high quality.
I would use Crystal again.

The salesman was ok, very old school like myself.
First price was high and then came the usual discount.
Price was fair in the end.
The fitter arrived and he was extremely competent and professional.
Completed in a couple of hours and cleaned up all mess, can’t compliment the guy enough.
Shame the sales routine used hasn’t changed in 30years!!!!

The whole process was great from start to finish the sales rep explained everything thoroughly the surveyor was very informative and the fitter john watts was great he went the extra mile to make sure everything fitted right very good quality door and workmanship

From start to finish everything was confirmed once the price was agreed, which was a little bit of a chore. The salesman, the surveyor and installer were great. Everything arranged to be installed the following week after I paid a deposit. I received an email detail the date and time when installation would begin, On the day, the installer turned up on time and did not stop working all day. Great job done by them. My Front door looks great I would not hesitate to recommend Crystal Windows to everyone even though they are a little expensive.

Fantastic experience from the initial meeting with Steve to discuss my options to the amazing Dean and Chris who installed 7 windows and a patio doors with professionalism and left the house clean and tidy when they left!

I have used Crystal Windows serval times on both houses just for window and doors in the past. I have recently used them for a roll up electric garage door. Terry is friendly, not pushy and understood what I needed. The whole process from start to finish was easy, quick and hassle free. Glen (I think that was his name) who fitted the door was really nice, friendly, efficient and tidy!!

I thought the quality of the work and the product delivered was absolutely flawless. The installers turned up when they said they would, installed our new front door, cleaned up after themselves, and were done in good time. The door itself was exactly as we ordered, and appears to be of a high quality.

This company lets itself down with their sales tactics. Their salesman initially quoted us over £9000 for a new front door. We then presented a quote from a rival firm for a third of their price, and suddenly Crystal could match that quote. Whilst they deliver a good product, they are absolutely out to fleece you for as much as humanly possible, and only come down when you tell them that your business is going to be going to a rival. I'd be rating this company 5 star if it wasn't for this practice.

We were getting a partially built porch completed with the roofing, doors, windows and a new fascia and guttering - the team coming to do the entire job we're prompt, respectful and tidy. Honestly couldn't have asked for a more perfect job!

I regret accepting the salesman`s quote without questioning it. Price for door is extremely high. Because of this price I would never recommend Crystal windows.
I am happy with my new door. The chap that fitted my door was very efficient & capable & left the house clean & tidy.

The window fitter arrived on time and was very polite,He was very efficient and worked really well even though it was raining.They also cleaned up any mess and explained everything they were doing.I would recommend them to anyone who needs new windows.Darren and Jack did a very thorough job

I highly recommend Crystal windows for their fantastic customer experience! Salesman explained all the options available both regarding windows and payments.
We have ordered a few times from them, and in the not too distant future will place another order.
A problem occurred with a unit, (which we had for a few years) after a phone call to explain the problem a replacement was fitted within a couple of weeks

Everyone was very helpful and knowledgeable from sales all the way through to the fitters. One of the most important things was every time we called, they always answered or returned our calls straight away. The fitters were very professional the the finish was perfect.

Great experience from start to finish. The team from sales (Clive) to fitting and installation (Gary and Mason) were helpful and professional. The windows were fitted perfectly and the quality is so good. One of the glass accidentally broke during installation and the engineer (Jordan) came and fitted it as soon as it was convenient for me. The scaffolding was up and removed seamlessly. The team in the office were so helpful through the process. I have noticed a big difference with the heat retention and the quality is superb.

My new porch was completed in one day and rubbish taken away.

From start to finish everything was plain sailing. The salesman & the surveyor were great. Everything arranged to be installed the next week after purchase. On the day, the installers turned up on time and did not stop working all day. Great job done by them. My windows and French doors look fantastic! I would not hesitate to recommend Crystal Windows to everyone.

Very professional from beginning to end, out fitters Tom and Craig were very helpful and a credit to the Company, well done, would definite use them again. Thank you

Excellent service by crystal from measuring to fitting very friendly people and fitters Tom and Craig were very nice people very professional and left no mess done a brilliant job would highly recommend