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Lisez les avis des autres

Noté 5 sur 5 étoiles

Initially free gift of socks missed from my order but when I contacted them they couldn’t be more apologetic or helping and sent my free socks to me. The socks are so toasty warm xx

Noté 5 sur 5 étoiles

Have just bought a second pair of cuffed trousers as so impressed with the first pair. They’re for a family member who uses a wheelchair. She says they’re comfortable and she no longer feels cold whe... Voir plus

Noté 5 sur 5 étoiles

Despite many delivery delays over 3 weeks Cannot fault products Very efficient at keeping you informed The problem seems to be importing the products causing delays so plan ahead when purchasing... Voir plus

Noté 5 sur 5 étoiles

I received my Cuddlr waterproof pants yesterday. I am in Australia and as we are approaching winter these will get a lot of use in cold, central Victoria. Excellent quality, size and fit for me and... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Amazing service to rectify a fault

I had one pair of fleecy trouser from an order of 17 I made for my sea swimming group which sadly had a stitching fault. Absolutely brilliant service to rectify this - new pair sent out the very next day and arrived the day after that. 48 hours from reporting the fault to receiving a new pair - and the week of Christmas to boot! Fantastic. Huge thanks Cuddlr!

22 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Well my parents bought me theses for…

Well my parents bought me theses for Christmas I thought thats abit rubbish 🫣😆 I work in a really cold kitchen i might aswell be outside i decided to open my pants up the day before xmas for my 14 hour shift and I have to say after 14 hours there the hottest pants ive ever had. Ive been complaining on a daily basis 14 hours in theses bad boys i didn't get cold one time and the top half of my body was warm aswell from the pants. Never judge a Christmas present till you try them 😆 sorry parents brilliant pants well impressed

24 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Did I really say how fussy this man is?

I bought these cuffed trousers for a very fussy 44 year old man. He cycles to work, and refuses to wear waterproof trousers (he's fussy). He wears three pairs of jogging bottoms and arrives at work soaked and frozen. He always wears small (did I say he is fussy?) I bought medium, and explained that the reviews I'd read explained small are too small for small in UK. He's tried them on, gone on a quick ride in the rain & it 'feels like' -5C. He's impressed! He arrived home dry, warm, and full of positive comments about these cuffed trousers - He's very impressed that they are not 'dowdy', and hold 'street cred' (did I really say he's fussy?). He cycles through fields of cows and sheep to work - I have never been concerned about their reaction to dowdy clothing, but he's impressed with these cuffed trousers. Thank you for a product which hasn't wasted my money!

25 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality (dipping & hiking)

Excellent quality.
Bought for cold water dipping allowing me to hike afterwards in suitable gear. I’m 4ft 10 & size 8/10. Ordered both the xs & small, petite with the zip bottom. XS fit snug and would have been fine for just keeping warm after dipping but the Small allowed me to move better in them so I could hike comfortably.
Super warm & cosy, length perfect.
Free returns would be better (ordered multiple sizes) however I appreciate it’s a small independent business so maybe something they could consider for repeat customers. Would highly recommend.

22 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

A Product for all Ages and Uses

Highly recommend after buying a pair of the trousers and realising all the benefits. I bought a pair each for my mum who is 87 and my sister, my much older sister 🙃 for Christmas presents. They both loved them. Mum will be warm outdoors and riding her mobility scooter. Whilst sis can get her garden Spring ready during cold days and stay warm to. Such versatile uses and the variations on sizing really helped me get each a pair that fitted them perfectly 🥰

25 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

No Christmas gifts...

I ordered two pairs of gloves on 10/12 as Christmas gifts. I contacted them last week to find out where they were and was emailed back to say they are still in transit and they have remained in "transit" ever since. So no Christmas gifts today. I wonder if they will ever arrive or whether they have disappeared into the abyss. Very disappointing. Especially as these were the only Christmas gifts I could afford this year

25 décembre 2025
Avis spontané
Logo de Cuddlr

Réponse de Cuddlr

Hi Jill,

Apologies about your experience during the Christmas period. We tried to be as transparent as possible with our backorders and preorders. This was due to demand across our product line, and I can only apologise for the delay of your item. I can see it was delivered on the 29th, and if you are happy with the goods, please reconsider changing this review.

Many thanks Mike

Noté 1 sur 5 étoiles

Be wary of where these items are dispatched from!

I ordered 2 pairs of the waterproof trousers in 2 different sizes on 11/12/2025. These were intended as Christmas presents. 1 pair arrived within a few days but the other remained outstanding. When I checked the tracking details that had been given I realised that the 2nd pair of trousers were coming from China. Very little information was given on the tracker. After a week I contacted Cuddlr by email and was informed that, when I ordered stock was low, so they ordered them to be dispatched by their supplier in China.
They said the trousers should be with me between the 19th and 22nd December. It's now Christmas eve and according to the tracker the package was airborne on the 19th and apparently they're still flying around up there 5 days later! No communication and no help. No indication when I ordered that they would be coming from the otherside of the world. I would never have placed the order. Really not happy and would certainly not order from them again

11 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Returned but not refunded

Ordered, arrived and they were too small so sent back for an exchange - it came back that it would be a refund not an exchange. Sent them back and got no refund. Shame as they seemed like a good product!

8 décembre 2025
Avis spontané
Logo de Cuddlr

Réponse de Cuddlr

Hi Louise, i am not sure what has gone on here but when i look at your support ticket our last communication was of our 72 hour refund/exchange process. Our default is to secure you an exchange, we would not have refunded you unless you asked for this. Clearly i can see you have not been refunded yet and this could be because we could not identify you from the package or it did not reach out destination. Please reach out to us via email and we can fix this for you either by exchanging (i'll throw in some free gifts for your trouble or refunding).

Noté 1 sur 5 étoiles

I ordered these pants weeks ago

I ordered these pants weeks ago. Now I'm told that they won't be here until AFTER Christmas. Will not be ordering from this company again. I thought they were from the UK but they are actually from Wuhan, China. This is why people order from Amazon!

23 décembre 2025
Avis spontané
Logo de Cuddlr

Réponse de Cuddlr

Your item was successfully delivered to a parcel locker at 3:53 pm on December 24, 2025 in Nevada City, CA. Your comments regarding our manufacturing in China are inappropriate and discriminatory. Like many reputable apparel brands (and lots of the goods you also see on amazon as you are stating), we work with manufacturers globally to provide quality products to our customers. We ship from both the UK and China to efficiently serve our international customer base.

Noté 3 sur 5 étoiles

Love the product

Love the product, just do not like the service.

22 décembre 2025
Avis spontané
Logo de Cuddlr

Réponse de Cuddlr

Hi,

Thanks for your review and apologies about your experience during the busy Christmas period. Full transparency, we were inundated with orders which had a massive effect on response times. We hope to see you again in the near future, and again, many apologies.

Noté 4 sur 5 étoiles

Fab product

Fab product, useful sizing info, great idea to offer a discount for multiple pairs but in different styles.

20 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant

Absolutely amazing & thoroughly recommend.
The delivery was really quick. But even better both the trousers and coat are warm and very comfortable. If you enjoy the outside these are a must for winter.

9 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

So good I bought them twice.

These are suburb waterproof and warm trousers I now own two pairs.
They arrive very quickly too and although told they wouldn’t arrive by Christmas they came today 22/12. Great service.

22 décembre 2025
Avis spontané

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