Cuisinart UK Avis 

Wow! What stunning customer service. This is one of the vanishingly few companies that doesn’t just treat customer service as the complaints department, but as an opportunity to really help the customer and make sure that they have an excellent experience. Thank you, India, you have ensured that I will remain a Cuisinart customer for any future kitchen equipment purchases.
Incidentally, I am over the moon with my new coffee mill. Easy and clean to use, perfect results and blissfully quiet.

First class customer service with a no hassle returns service kept up to date… and extra warranty on the replacement item …

Great customer service after missing an item in my order. Was shipped out and received next day. A great piece of kit too. The icecream machine is well worth it.

Outstanding customer service, friendly staff and a completely refreshing experience. Would absolutely recommend

I had s small problem with s Frost fusion machine which my fault. I wrote to Cuisinart to ask if I could buy a replacement piece. They actually sent me the piece free of charge
I couldn’t be more impressed with their after sales service.

I wanted an ice cream machine for a long time. I looked at lots of reviews of machines and picked Cuisinart. I am so pleased I did.
I got it in 2024 and made lots of ice cream - the instructions are clear and fun was had. The ice cream is all you might expect as much as anything because you know what is in it.
I got it out this year and it just did not work, would not switch on for whatever reason.
I noted that the machine has a 5 year guarantee so I called customer service and explained what had happened.
The response I got was perfect. I was asked to share my invoice (if I had it - I did), my personal information and the code number on the bottom of the machine. I did all of that.
I was expecting to be quizzed, asked to send back the machine and told it would be reviewed. None of that happened. I dare say there is a process of course.
I got home today to find a new machine on my doorstep. I am so pleased. I can make ice cream for the upcoming birthday of my niece and be made Aunt of the year - RESULT.
I am also pleased to say there is a recycling process organised by Cuisinart which feels like the right thing to do.
Thank you so much.
Warm regards SMJ

Excellent service, a minor problem and replacement sent which arrived next day.
Can't fault them.

I had cause to contact the Customer Support Team regarding an intermittent fault on my 18 month old kettle.

The phone was answered promptly by a lovely lady named India. My issue was resolved swiftly and dealt with in a highly professional manner by India.

I have used Cuisinart products for many years. They are good quality and reliable, this the first time having experienced a fault on a Cuisinart product and I reiterate that the Customer Support was outstanding.

Absolutely brilliant customer service by this company
Bought the new trizone airfryer,had it a month and a fault occurred contacted Cusinart customer service ,who arranged pick up and then a new airfryer sent out
No argument or quibble dealt with my query and one happy customer
Love the trizone airfryer

I ordered a replacement part that turned out not to be needed. Friendly customer service agent Jeanette immediately stopped it from being despatched and arranged a refund. She took a lot of trouble and says there will be no charge. Very helpful attitude that deserves to be highly praised.

From my first call and subsequent emails all answered and dealt with speedily, very professional.

I had an issue with the mini prep pro and the response I got was remarkable. It was very fast, efficient and helpful. I would highly recommend buying products from this company.

Fantastic all round service from Jeanette in the Cuisinart Customer Support Team. We had a fault with a kettle (less than 2 years into it's 3 year warranty period), which was reported via email. After a friendly exchange, the kettle was confirmed as unrepairable. I was then offered a choice of replacements from the range on the Cuisinart website which was dispatched same day.

I had a problem with my waffle maker, i contacted Cuisinart customer services and have to say - amazing. They responded immediately, asked me to send them the machine, kept me updated and sent me a replacement. Hands down one of the best customer service experiences I’ve ever had. Would highly recommend and will def buy Cuisinart in future given this level of service. Thanks Cuisinart

Great customer service

India from customer service was a great help in sorting out my faulty kettle. A replacement has been arranged that I look forward to receiving.
Thank you

Had a problem with a faulty kettle and the Customer Service team are very helpful, quick and efficient!

My wife bought a Cuisinart food processor in January 2023. In May 2026 it stopped working and I saw that a screw had snapped off in a housing on the large mixing bowl. I sent an email and a few photographs to Cuisinart and within the week a replacement bowl arrived. What a difference no quibbling, no hassle as with some other companies! I would heartily recommend Cuisinart products!

I had a problem with the Cuisinart season mill which we purchased last year. As th product has a 3 year warranty I decided to phone the helpline, printed on the instructions, for advice. I was pleasantly surprised to have my call answered almost immediately by UK service staff. The lady was friendly and professional in her attitude and immediately got involved in solving my issue, following on by sending me an email to respond back to, detailing our purchase document and the batch number.
I am impressed with the efficency and speed of the replacement seasoning mill which arrived the next day, which is incredible service. Thanks

Excellent customer service - I was able to get a replacement basket for my air fryer with ease and quickly. Highly recommend.