Cuisinart UK Avis 

Bought air fryer from their TikTok shop and they used EVRI to deliver, guess what has gone missing. Cuisinart uk just said that is their TikTok shop but nothing they can do. Have to reorder which I would do but now £30 more.
Disappointed

Jeanette was superb. Friendly and came up with a solution rather than a “sorry, but…”. Give the lady a raise!! Awesome work, you’ve kept me a Cuisinart promoter.

I was directed to Cuisinart customer service by the online company I purchased my food processor from almost 2 years ago, I thought this was just because they didn’t want to deal with my problem themselves.
I found that when I contacted Cuisinart, I was in touch with a lady called Jeanette who not only solved my problem, but went above and beyond by offering me a complete replacement of my machine, when I had only been looking for a replacement bowl ( the bowl in the colour I had purchased was not available at that time ) I am now awaiting the delivery of my new food processor with a guarantee lasting until 2030 I am very impressed with this customer service which Cuisinart will be repaid for times over as I will now be a loyal customer, along with everyone who encounters such unexpected, excellent customer service. Thank you

Jeanette at Cuisinart UK was so helpful , friendly and efficient when we had a problem with our ice cream maker. She was able to check the date of purchase even though I had lost the receipt, she then checked the warranty and ordered a replacement for us. Absolutely wonderful and so quick. We are really impressed and grateful - that was Customer Service at it’s best.

Excellent service quick reply via email
And resolution found very quickly

Thank you so much team
Wish everyone all the best keep up the good work

I recently bought the Cuisinart slushy and soft serve machine. I was very excited to receive this. That excitement sadly didn’t last long as the icecream is very soft and the slushy does not dispense from the machine plus the machine leaks. I have contacted customer services in regard to my disappointment but have not had a response. I have asked to return the item for a full refund so would appreciate a response.

I sent my airfryer back for investigation as it had water on one side post cooking. Despite heavy packing it got damaged in the post. With no quibbling whatsoever Cuisinart replaced it with a brand new one. This is a quality company!!!

We purchased a Cuisinart kettle which came with a 3years warranty, sadly after 18months the switch started not switching the kettle on, so we contacted Cuisinart as the company we purchased from only covered the initial 12 months. So we contacted Cuisinart directly, they have been brilliant, within a week we now have a new kettle on route, from the start to finish so, and the replacement they are sending us is an upgrade from the one we had initially as it has different temperature controls for making herbal tea and coffee. We have other Cuisinart electrical items and we have always been pleased with the quality.

Excellent Customer service - reported a faulty product and they responded swiftly, requesting further information. Once provided they sent out a replacement straight away on next day delivery. Best service I have had in a long long time. Good on you Cuisnart, I will recommend you to friend and family

I bought a dual drawer air fryer and unfortunately the digital display detached itself from the main machine, spoke to a lovely representative named Jeanette, so polite and courteous and very helpful in sorting things for me .
As I only use the air fryer for cooking Jeanette sorted a replacement to be delivered before I returned the damaged one , overall really great customer service .

Understood my issue with my food processor and quickly identified a solution promising to follow up if it wasn't resolved

Excellent customer service—India was very helpful, and my new salt and pepper shaker arrived promptly.

I was extremely pleased with the way my problem was dealt with by India from Customer services. From the start she was knowledgeable, helpful, polite and understanding and solved the issue that we had with a toaster being faulty. I would recommend their Customer Service staff highly.

Despite the original waffle maker being discontinued, the representative quickly offered a practical and generous alternative solution.

I was positively surprise by the speed of resolution demonstrating Cuisinart’s excellent, customer-centric approach. It clearly appears that they stand behind their products and are willing to invest in generous solutions to maintain customer satisfaction and goodwill, turning a potential inconvenience into a highly positive experience.

We've become dedicated fans.

I had a malfunctioning product under warranty.
One quick call and some proof of purchase and a new product is being sent in the next few days.
Great after care service!

Customer service was absolutely brilliant. I purchased a double drawer air fryer through Amazon around 9 months ago, and recently one of the drawers started showing as “out” even when it was properly inserted.

I contacted customer service on Monday and within a few minutes on the phone, everything was arranged quickly and efficiently. By Tuesday, a driver came to collect the faulty unit, and exactly one week later (the following Tuesday), I received a brand new replacement air fryer.

The whole process was smooth, fast, and completely hassle-free. I was very pleased and genuinely impressed with how well everything was handled.

It’s rare to experience such efficient and helpful support these days, really happy with both the product and the excellent customer service.

I've had my cuisinart food processor for a year and it still shreds through blocks of cheese like they're nothing. Built to last

Having contacted Cuisinart to report a faulty part in my griddle and grill I was greatly impressed by the courtesy and expediency of the lady (India) who processed my concern and resolved matters. Very impressive customer service.

The one star given was for the actual product when it worked. When it didn't I contacted cuisinart to see if they could replace the power supply under the warranty. I didn't even get a reply but I did get regular emails from them advertising their products. Customer service is absolutely ridiculous and none existent. I would avoid and encourage others not to purchase thier products if you expect them to last and want to use your warranty.