Cuisinart UK Avis 

I had a grill / toaster and it was realy great. Unfortunately I experienced a problem and it broke down. The help I received from India was first class and I was soon sent a replacement unit with a link to recycle the broken one. Thank you!!

Thank you, Jeanette, for all of your help! I had ordered the wrong size plates for our toastie maker and Jeanette was sooo helpful and v quick to respond. Really appreciate it :)

Amazing Customer service! Thank you so much Cuisinart for your help with my food processor. I will definitely use Cuisinart again.

We had an issue with a faulty Grill which was still under warranty. Islania in Customer support handled the matter, which was resolved quickly and smoothly with a replacement appliance. Great Service !

Couldn't have been helped more. Our kettle was only a year old and the buttons just stopped always responding. A few e-mails and photos later, we were offered a new kettle, although different to the wonky one. They even offer a recycling service via Royal Mail with free postage to return the damaged product.

The post-sale customer service significantly exceeded my expectations. Communications regarding a problem with my air fryer were prompt, positive and helpful. The fryer was collected at their expense, investigated so that a fault was quickly identified, and a replacement sent out quickly. To be frank this is the standard that other companies should emulate. First class.

Amazing and very understanding customer service! I got a damaged item I was really impressed with the speed of your response and your generosity in providing the replacement work bowl. It is rare to find such proactive and helpful customer service, and I truly appreciate the support. Thank you again for your help.

I had an issue with my Cuisinart air fryer, and since it was still under warranty, I contacted customer support for help. Jeanette assisted me, and I couldn’t be more pleased with the service I received.

She was extremely helpful, professional, and had great communication throughout the entire process. Jeanette responded promptly to my questions, and made the replacement process smooth and stress-free. My air fryer was replaced quickly, which I truly appreciated.

Excellent customer service like this makes a big difference. Thank you, Jeanette, for your outstanding support!

Bought a Kettle that lasted less than a year. Tried to claim on the guarantee contacted but got no response. Customer service is nonexistence won’t buy this make ever again.

I purchased a kettle that developed a fault while still under warranty. I submitted a webform over three weeks ago and followed up with an email two weeks ago, yet I have received no response to either. This lack of communication is unacceptable, especially from a well-known brand.

Purchased a Cuisinart Salt / Pepper mill grinder about 1 year ago from Amazon, but one of the small metal pins failed and broke off.

Contacted Cusinart on the off chance they could repair or something, and after only a couple of emails, they then posted me out a brand new unit!

Very pleased and impressed with their service and will definitely consider Cuisinart products again in the future if they are on option for what I am after.

Perfect service, slightly disappointed I couldn’t get a pink replacement…. But a kettle is needed. Swift and positive service

Big brand, sxxty service.
All I need was the temperature range of a part made in plastic material, coz I wanted to know if it's safe for lukewarm ingredients. Their CS did reply me several times, and yet all they could say was they had no idea.
Well, for a well-known manufacturer, what I asked wasn't too much. It's just basic information which should be stated clearly on the manual.

I purchased a Cuisinart product from Customary about a year ago, and it arrived faulty from day one. Unfortunately, I haven’t been able to use it even once. I contacted customer support, provided all the information they requested (address, phone number, batch code photo, etc.), and followed up several times, but after an initial reply they completely stopped responding.
Very disappointed with the lack of support and communication. A simple replacement or solution should not take this long. I cannot recommend the product or the customer service based on my experience.

The products are very well designed, solidly constructed and have flawless customer service. They were extremely responsive and helpful, resolved a small fault found in record time and sent out a replacement before I had even considered this. I recommend very strongly and will buy again from Cuisinart without hesitation.

Jeanette was outstanding. Although my food processor seemed to work at first glance, they finally understood why it wasn't working. Jeanette did not give up on my case and after two collectioms I received a replacement. Thank you for your understanding and being so helpful also giving me links and recipies.

Customer service from Jeanette was outstanding!! My food processor stopped working after several years of regular use, I was asked to send it back - which they organised - they checked it, couldn’t find a fault, returned it to me, Jeanette called me to explain what had been done. I still had an intermittent issue but Jeanette talked through different options, sent me a replacement bowl, that’s worked so far…
It was so refreshing to get real support.
I great product from a great company with incredible customer service

Superb customer service and excellent speedy response

Absolutely wonderful customer service from various members of staff. They very kindly replaced my kettle even though it was out of the guarantee. Top marks Quisinart.

Returned faulty electric corkscrew. Replaced promptly, with no quibbles, and excellent customer service throughout.