Cuisinart UK Avis 

Cuisinart Customer Care is fantastic- had an issue with a toaster and they replaced it immediately with next day delivery to ensure minimum disruption to me. Also extended the warranty. India was excellent and understanding. Highly recommend Cuisinart.

Had an issue with our Cuisinart Air Fryer that was 1.5 years old. Emailed the support team, and received responses from Jeanette the following day. In the end, we quickly got a new unit. They have also arranged for the bad one to be picked up by a recycling company.

I couldn’t rate my experience with Cuisinart more highly.

Unable to track down new plates for my Cuisinart sandwich toaster I contacted Cuisinart customer service by email. They were incredibly helpful and were able to supply me with new plates. I am delighted as I know the model I have is no longer made. I received the plates soon after my enquiry and am absolutely delighted with them. My Cuisinart sandwich toaster is brilliant and will hopefully continue to work well for another 20 years. Thanks to Cuisinart Uk.

I had a problem with a kettle which after contacting customer service and talked with Jeanette she said that they were unable to fix or replace it as it was discontinued. A replacement model was suggested but the colour was unsuitable. She then offered a voucher to the value of the kettle with an additional good will jester which I accepted.
I cannot fault the quality of Jeanette's customer service and being able to talk with a person rather than chatbot.

I had a problem with an item I had purchased from Cuisinart. The product was still under warranty but unfortunately the product was no longer stocked. I simply could not fault the customer service from the team; thankyou Jeanette & India who went above and beyond in ensuring that everything was resolved. Very happy and it is so good to deal with people rather than an automated service. Thankyou again.

I’ve had a Cuisinart multi temp kettle for a long time but it would stop working intermittently so I rang customer services to see if this problem was fixable as I didn’t want to throw it away and it was well out of the guarantee period. Islania was very helpful and said that, although she couldn’t help me with anything technical, she would email me a 50% off voucher towards another product. This was an unexpected surprise. I cannot fault customer services which, in this day and age, is very rare. It was also lovely to speak to an actual human rather than automated!

Although I was disappointed that my Cuisinart spice grinder died a premature death, I was so impressed by the company's customer service. Islania (a real, friendly human!) listened to my explanation of what happened, send me an email with simple instructions, and within minutes, I was notified that a new appliance would be sent. I was not required to send the old unit back, but was given instructions to use their free recycling service - which I'm definitely going to use. This is how it should be!!

Really helpful people

Customer service was excellent with a very quick response to my query and a most satisfactory outcome. Thankyou

I've been a long-time user of Cuisinart products, and our household favourite is undoubtedly the Cuisinart Spice Grinder. It's versatile enough to handle both dry and wet ingredients with ease.

Recently, we experienced a technical issue with the grinder and reached out to Cuisinart support. Their responsiveness was impressive—they identified the problem quickly and resolved it without hassle.

What truly stood out was the ability to speak with a real person within seconds of calling. It was refreshing to bypass robotic systems and have an actual conversation with someone who understood the issue straight away.

A special thank-you to Islania for her exceptional service—helpful, efficient, and a real credit to the team.

Had problems with a product but had swift response via website and satisfactory outcome. Reliable company.

Islania and Jeanette were very helpful and they were very quick to respond my questions. I was very impressed by the customer service I received and would definitely recommend buying Cuisinart products.

Excellent after sales experience when my product incurred a fault

Bought a grill from them a few months ago. All went smoothly. The test of a company I believe is the how they deal when you have an issue. Well my grill has just failed. I contacted them via email and by the next day after supplying a few photos I have a new one winging its way to me! Absolutely fabulous service - couldn’t have asked for any better. Would definitely recommend

We have had our Cuisinart deluxe ice cream maker for a while and absolutely love it. It hadn’t been working properly last few times. Contacted customer services and Islania was brilliant. She understood the issues we were having and has replaced our ice cream maker. Top notch customer service. I would recommend Cuisinart products and Islania gets 10/10

The bowl broke and a quick email or two and a new one was on its way. Lovely staff, thanks very much.

My ice cream maker stopped working, rang to ask what was wrong and if they could help, so helpful went beyond what they you would have to do.
Could do with customer service in all retail as good as these. I would give them 10stars if possible.

Excellent service . I cannot fault anything. Our new plates arrived very. very quickly. Thank you and I would not hesitate to recommend this company.

I have a CuisineArt air fryer oven, great for my family with teenagers as they can cook all they need, pizzas, chips cookies etc without any fuss. Unfortunately it stopped working properly, so I reached out to Cuisine Art customer services under the 3 year guarantee, having long since lost my receipt. A couple of emails and a replacement is winging its way to me, not only was the customer service person very helpful, emails were responded to quickly and my issue was resolved with no fuss and nonsense. Very impressed!