Cuisinart UK Avis 

Excellent customer service from this company. Had a problem with their coffee maker which stopped grinding, whilst under guarantee and after contacting customer services a new machine was dispatched with extended guarantee. Can’t fault this company.

Had a problem with a kettle that we'd had for a year or so. I contacted Cuisinart by email and they were very swift and helpful. My particular kettle was out of stock so they couldn't replace it, but sent me a similar model, which is fine.

I have an old ice cream maker which needed repair or replacement. After consideration I decided to replace. Cuisinart offered me a 50% discount on any new machine even though the problems on my original machine were all created by me. I thought it very generous. I made no demands or complaints to them

Excellent customer service! They went above and beyond.

I raised an issue with this company regarding a cuisinart kettle I had owned for several months and which was still under guarantee. The person I spoke to on the phone was very helpful and requested photos of the kettle. Within 24 hours, I received a reply offering to replace the kettle and just a couple of days later I received the replacement kettle with details of how to recycle the original item. Every communication I had from Cuisinart was extremely helpful and processional and to say they resolved the issue is an understatement. Thank you, Jeanette and your team.

Faulty blender - no new parts so sending a whole new blender. Quickly resolving the issue. Good customer service

I purchased a Cuisinart grill machine almost 4 years ago from John Lewis and recently the flat plates have become rusty and food sticks no matter what you do.
Under the 5 years warranty, I called Cuisinart and spoke with a very helpful perosn who sent me details of how to claim immediately, following which I provided photos, receipts etc.
I’m delighted to say that I’ve had a response within 1 week to say they are sending me replacement plates, excellent customer service, thank you!

CUISINART DO NOT HONOUR THEIR WARRANTY IF YOU BUY THEIR PRODUCT THROUGH EBAY!
I bought a brand new Cuisinart Electric Pepper grinder through ebay... it mechanically failed after only 5 months.. I wrote to their customer services explaining what had happened with proof of purchase.. THIS WAS THEIR MEALY MOUTHED WRIGGLE OUT REPLY... and I quote verbatim.....

'Thank you for your email.
Unfortunately, an eBay receipt is not valid for warranty coverage. eBay is considered a third-party platform, and since we cannot verify how the product has been handled, stored, or transported prior to sale, we are unable to honour the warranty for items purchased through such channels. For full warranty coverage, we recommend purchasing from authorised retailers or directly through our official website.
If you have a problem with the eBay transaction or feel the product was not as Described please contact eBay directly.'.. end of quote.

So, in short Cuisinart deem ebay an 'unauthorised seller' and as such, their position is that UK buyer protection law does not apply to them. (The right to a manufacturer return or a repair for a faulty item within six months of purchase.)

This product was delivered by post in a sealed box, brand new, completely undamaged .. exactly as it would have been if I had bought it from their 'authorised dealers?' and it worked perfectly at first but then failed after only 5 months... well beyond any ebay returns protection scheme.... and Cuisinart fully well know that....

A VERY POOR QUALITY RESPONSE FROM A VERY POOR QUALITY CHARLETON COMPANY...

POTENTIAL NEW BUYERS.....YOU HAVE BEEN WARNED!

I was really excited to use this as it was the very first airfryer i have bought. My son prefers the texture of fried food and i wanted something that would help create the same texture but healthier. As soon as i took it out of the box and turned it on, the digital display was showing the left drawere as being out so i took the drawer out and out it back in. Again still showing out. I tried everything from turning it off and on again but it still did not fix the problem. I contacted the customer services asking for a replacement and instead of offering a replacement for the product (which i have only had for a week) they said they would decide whether i get the same one repaired or replaced. I did not want the same one "repaired" as i had paid for a fully working new product which this was not. I was also worried that this problem would happen again once the 30 days are up or a few months down the line and i would have to keep sensing it back and forth to kwep repairing it. The customer service was awful, takibg 2 business days to reply so i called up and asked them to refund me instead after collection. The lady i was speaking to said "we will decide whether we refund you after we receive and inspect the item". What is that supoosed to mean? They sold me a faulty product and using such language, i was disgusted. I am going to wait for the collection to take place now and see what they do but i am definitely going to put this review on trustpilot and facebook and so on.

I bought the multi temp cuisine art kettle in Dec 2021. In 2023 (Sept) I reported a fault that the kettle wouldn’t start unless it had completely cooled down.
A replacement was sent but I was only offered an additional 6 month warranty, which meant the new replacement kettle only had 18 months warranty running till (25/06/2025)and not the full 3 years.
Low and behold just as the warranty expired in late June, in early July the kettle started showing the same intermittent fault as the first kettle. In essence I can only boil the kettle once. Then I have to empty it and refill it with cold water and wait till the kettle is totally cold before it will start to heat up. Not acceptable!
I emailed support services at Cuisine art on Sunday, no response. I resent the email again yesterday, still response!
I am very disappointed that customer services are not acknowledging my email.
I love this product and want to resolve this occurring problem.
Can I recommend it??? Not sure I can if this is how they treat their customers.

Excellent Customer Service

I have had 2 very positive experiences with this company. I love the Electric Salt and Pepper Grinder Set but the grinding containers seem to have some issues. They replaced them without quibble once I had provided serial number and proof of purchase.

Cuisinart's after sales service was simply excellent! The main unit of our Cuisinart hand bender developed a small crack in a locking clip 22 months into Cuisinart's 24mth guarantee period. Without any quibble Cuisinart offered a 100% credit on the device cost, to use in their on-line shop, as the model was now discontinued. I couldn't of asked for better after sales service. All sorted out within a few days, all thanks to Jeanette!
Andrew in Swansea

Was a bit apprehensive of getting any kind of support when my appliance stopped working but India and Islania really did help get it sorted with detailed instructions and pictures and technical help. It is so pleasing when a company provides such great support.

Islania from Cuisinart provided an excellent service when my kettle developed a fault within the guarantee period.

I made an enquiry about a filter for a grind and brew coffee machine that we purchased in 2007 - Jeanette was brilliant, she sent me a link to purchase charcoal filter which I did from eBay - filter has been changed over the years but was unsure if it was still available and it was. I also needed a replacement part for my multi stick blender and again Jeanette was so helpful.
Thank you brilliant customer service

Excellent service and fast response by the customer service team

Great company to deal with. Quick response. Would highly recommend them.

We needed a replacement part for our drip coffee maker. I contacted Customer Services and Islania was terrific! There was a mixup with the first shipment, but she fixed it quickly and the part arrived in no time. She was responsive, knowledgeable and helpful.
Can’t ask for more than that!

Cuisinart customer care has been brilliant especially Islania with whom I have been dealing with, she was very prompt in her responses to my queries via email. I had a fault in the soft serve machine and she has arranged a replacement & hoping that it does the job it states it does !

Keep up the good work Islania & team with your customer care, very much appreciated.

Brilliant company to deal with. Quality products and great customer service