Bournemouth Hotel. The Cumberland. Art Deco hotel on Bo Avis 

We booked Steak night the meal was really lovely. Service was Fabulous Angela & Fabio were Fantastic. Highly recommend.

Absolutely awful Christmas Lunch yesterday. The Pate was a slab of shop bought tastelessness. The huge chunks of turkey were flavourless and grisly. The veg tasteless and ill cooked. The Christmas pudding stodgy. Never again. We went last year and it wasn’t good then. This year even worse. ‘Fool me once ‘ and all that ….

I was very worried when my grandson who is 34 told me about his night out to your pool party with his friend he said there were about 25 migrants all dressed in black some with masks were very intimidating he won’t be going to Bournemouth again, he used to love going to the clubs when he was a lot younger but he says never again

Dirty rooms (dust everywhere, dirty cups, unchanged towels), old and damaged furniture, rusty balcony railings, torn carpets, and water damage on the ceilings. Nails were sticking out of the floor – dangerous! The fitness room was in a basement with no windows or ventilation, smelled like mold, and had broken equipment.

Loud private parties in the building went on late into the night, with no prior warning. The photos online are totally misleading – this place is falling apart and pretending to be something it's not. We even had a freshly painted room that reeked of paint. No option to cancel or change, and no other hotels were available.

Some staff were nice, but others were rude. Overall, this was a total scam. Do not waste your money here.