Been using curology for 5+ years now and it has rescued my skin from terrible acne in the beginning and maintained clear skin since then. Recently received a bottle with a broken pump and reached out;... Voir plus
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Had a great customer service experience with Stassie. I had issues with my order and she heard me. She took the time to adjust and even make things easier for me in the future! Stassie is a great exam... Voir plus
They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shi... Voir plus
L'entreprise a répondu
Amazing customer service with the most amazing company in the world will shop here until my credit cards max out
À propos de l'entreprise
- Clinique dermatologique
- aussi dans
- Pharmacie
Écrit par l'entreprise
Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney
Coordonnées de contact
369 Hayes St, 94102, San Francisco, Etats-Unis
- 415-200-2060
- hello@curology.com
- curology.com
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Quick and Helpful Response
Very quick response. Ella went above and beyond helping me with my problem
9 juillet 2026
Avis spontané
I wouldn’t even give it one star if I…
I wouldn’t even give it one star if I didn’t have to. The customer services AI is a joke. They don’t even have the nerve to speak with the customers they know what they’re doing, and this is another way of avoiding it keeping our money they stole and draw interest on it or hang onto it and wish that we just go away. they state their transparent if they were so transparent there wouldn’t be 113 complaints on the Better Business Bureau for the same reason on the trial period
If the product was that great, why sneak and steal people’s money? especially seniors like myself I urge all of you to complain to the FCC as well as their merchant Visa & Mastercard I’m a senior and I’m so stressed out right now I can’t stand it. Companies that have to trick people need to be shut down.
7 juillet 2026
Avis spontané
Réponse de Curology
Hi there!
Thank you for taking the time to share your experience. We're truly sorry to hear how frustrated this situation has made you, and we understand why you feel disappointed.
We never want you to feel unheard or caught off guard by a charge. While our support team uses AI to help answer common questions more quickly, our goal is always to make sure customers can get the help they need. We also strive to be transparent about our trial terms and billing, but it's clear that we fell short of your expectations.
Please send us a private message with the email address associated with your account, and a member of our team will take a closer look and work with you toward a resolution.
Thank you again for bringing this to our attention. We value your feedback and hope we have the chance to make this right.
Their trial is a scam
Their trial is a scam. I thought the trial was for me to test their products at a discounted rate. What actually ended up happening is that the trial signed me up for a subscription. I was not aware of this and they ended up charging me $155 dollars and sent me more products I didn't ask for. And of course the subscriptions are no refunds. Still disputing the charge, but it's been a headache. The experience has left me feeling like I've been taken advantage of. I won't be purchasing anything from them again. And of course there's no way to contact anyone by phone. Everything is AI and email and "we'll contact you in 48 hours." Typical.
2 juillet 2026
Avis spontané
Réponse de Curology
Hi Nesha, thank you for providing this feedback regarding your experience!
I apologize for any trial confusion, and I’m happy to clarify what occurred. Your trial is meant to last for the first 30 days of your ongoing subscription. After this 30 day trial if your account remains active and is not canceled durring that trail period, your first full-sized shipment will process and bill. This is explained and authorized at sign up, however I apologize for any confusion!
We completely understand that unexpected charges can be frustrating, and we truly want to make things as clear and supportive as possible. To help with that, we sent a reminder email prior to your upcoming shipment date, along with links to manage your subscription, review pricing, or contact our team before the order processed. Since no changes were made to the account prior to the processing date, the order moved forward as scheduled.
While we don't currently have a phone line for calls but you can send us a new email to hello@curology.com or you can text us directly at (415) 200-2060 and we'll be happy to further assist you. If we can be of any further assistance, please do reach back out to us!
DO NOT sign up for a free trial
Don’t sign up for a free trial. I signed up for a 30 day free trial just paid for S&H which was $5. No where did it say that I had to come back and cancel said trial. They charged me $115 and it’s non-refundable, can’t send it back or anything cause they “custom mix each formula.” 🙄
13 mai 2026
Avis spontané
Réponse de Curology
Hi Skyler, I apologize for any trial confusion, and I'm happy to clarify why the full sized order was processed. The trial is meant to last for the first 30 days of your subscription. After that if your account remains active after the trial period and is not canceled, your full-sized shipment will process & bill by your chosen box. Kindly note that this is stated in our Terms of Service and authorized at sign up.
As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. Since no changes were made to the account prior to the processing date, the order moved forward as scheduled.
Regarding product returns or refunds, once a shipment processes and our pharmacy starts mixing a custom formula, we are unable to cancel, refund, or accept the return of an order. I sincerely apologize for any inconvenience this may cause!
If you ever need assistance canceling an account or postponing a shipment date, we're always here to help! We can be reached via email at hello@curology.com and via text: 415-200-2060.
Never received the product and still…
Never received the product and still got charged
20 mars 2026
Avis spontané
Réponse de Curology
Hi Muhamamd, I'm sorry to hear that you have not received your products! This is certainly not the experience we wish to provide.
We are always happy to provide a replacement if a shipment is lost or otherwise not received, and encourage you to reach out again as you have not provided your contact information via Trustpilot.
We can be reached via email at hello@curology.com and via text: 415-200-2060. You're welcome to ask for a live agent to ensure you are connected with a member of our team.
I look forward to hearing from you soon and resolving this concern!
Great customer support!
Scarlett was such an amazing customer service representative! I hope you are paying her accordingly for how sweet and helpful she is.
19 mai 2026
Avis spontané
Honestly CUROLOGY has terrible customer…
Honestly CUROLOGY has terrible customer service. Their prompts are AI and you cannot speak to someone over the phone. Upon request, they can get you on board with a rep over txt chat and their prompts are pre-scripted similar to AI. I had ALOT of trouble postponing orders and you cannot cancel orders unless you chat with a rep. Big downfall as their website is not practical to maneuver and no customer access to make cancellations or changes. This has caused sooo much inconvenience. They send out orders without notifications and will NOT refund your money for any reason. I tried. Due to poor business principles, poor customer relations, poor communications and no money back guarantee, I have cancelled all my subscriptions.
15 mai 2026
Avis spontané
Réponse de Curology
Hi Lety,
Thanks for reaching out to us and I apologize for your less then stellar experience with our AI bot. While our AI bot is designed to assist you efficiently, we’re continuously working to improve our AI to prevent issues like this in the future.
While we currently do not have a dedicated phone number for calls, kindly note that you can always reach out customer support team through email at hello@curology.com or through our SMS text system via text at 415-200-2060. to speak with a human rep.
If you would like to receive an SMS text alert via SMS ahead of your next shipment, we do have that option available as well, just reach out to our support team directly regarding the alerts and we'd be happy to enable that on your account for you. We also ensure that you are also able to adjust your shipment date anytime via your Orders Page before your next shipment or cancel your account anytime on your end through the payment page. I apologize if this was not more clear regarding how to navigate through our account and our site!
I've passed along your feedback to our team as we're always looking for new ways to improve our service and site to best meet the needs of our current and past members.
Did not send me an email reminder about…
Did not send me an email reminder about my next shipment until it had already shipped and they had charged me. They clearly did this on purpose since I had to keep pushing my order out further, since any other time I have always received an email
28 avril 2026
Avis spontané
Réponse de Curology
Hi Nalah,
We appreciate you providing your feedback and we apologize for any inconvenience caused regarding pre-shipment reminders.
At this time we do not offer the option to have email reminders, this explains why you did not receive an email reminder prior, I apologize for the confusion.
However we do option to enable pre-shipment SMS alerts on a member's account. If you would ever like to receive an alert via SMS ahead of your next shipment, we'll be happy to enable that on your account for you, you'll just need to let our team know directly that you'd like these enabled so we can activate them on the account for you. When you are enrolled in our pre-shipment SMS alerts, you receive a text notification 2 business days ahead of each upcoming shipment to your phone number on file.
We also ensure that every member is able to view or adjust their your shipment date anytime on their Orders Page before the next shipment. So even if a member if not enrolled in our pre-shipment SMS reminders, they are always able to view or adjust their upcoming shipment date.
Again I apologize for any inconvenience you experienced, however I hope this helps to clarify why a scheduled shipment is processed and billed on the date scheduled in a members account. If you would ever like to make changes to a shipment, please get in touch with us at least 2 business days prior to ensure we have ample time to make any changes. If you ever have trouble, you can always reach out to our support team via email at hello@curology.com, sms text messaging or our live chat service and we'll be happy to further assist you!
Favorite brand ever best products and…
Favorite brand ever best products and Amazing service recommend 10 out of 10!!
16 avril 2026
Avis spontané
Curology/ Agent “Amy”
Amy, one of the agents at Curology, assisted me and resolved all of my concerns. I am truly grateful for her kindness, dedication, attentiveness, and respect. Her responses were consistent and prompt, which made the entire experience even more efficient.
Additionally, I have no complaints about Curology. Their products genuinely make a positive difference in people’s lives and truly work.
5 avril 2026
Avis spontané
I appreciate the ability to get…
I appreciate the ability to get tretinoin without waiting for a derm appointment, but I hate their business model. They auto subscribe you to pay for shipments every 2 months (way too frequently for my needs) and if you cancel the subscription you have to pay fees again next time you want to order it. They also automatically put a bunch of extra crap in your order box that you have to figure out how to remove bc it all costs extra. For example, I did not request emergency spot treatment patches at any point in time, but somehow they have sent me them and charged me for them many times. I’m sure it says this is all allowed somewhere in fine print but it’s kinda scummy to me.
29 mars 2026
Avis spontané
Réponse de Curology
Hi Sarah,
We appreciate you sharing your feedback! I apologize for any inconvenienced caused and I’d be happy clarify.
Curology is a subscription service with shipments that go out every 60 days as our full sized products include a 60 day supply. If you need additional time between your shipments, you can always view and adjust when your next shipment is scheduled to go out by visiting your Orders page.
We also ensure that you are able to view, add and/or remove items from your subscription box by heading to your Subscription page once you are logged into your account.
If you ever have trouble adjusting the items in your subscription box or run into any issues regarding what items are reflected in your box, you can always reach out to our support team via email at hello@curology.com, sms text messaging or our live chat service and we'll be happy to further assist you! I apologize if this was not clear prior, our support team is always here to help.
If you'd ever like to resubscribe in the future, kindly note that you do not have to pay fees to resubscribe. Resubbing to Curology is free of charge. We wish you the best on your skincare journey!
Loyal customer for life
I cannot recommend this brand enough. Absolutely amazing customer service & my skin reacts very well to the chemicals they combine. I feel heard & taken care of which exceeds my expectations for any large online company.
22 mars 2026
Avis spontané
Never tried, and now never will!
Can't speak to their products as I never got as far as even trying them. I decided to try them as I needed a 5% spironolactone cream for my hormone related comedone issues on my forehead after starting HRT, and didnt want to do oral version.
So I started with their $5.45 trial offer just to find out the "custom" blends aren't really custom. My assigned provider offered me the cream, but only with clindamycin and azelic acid in it. Told her as my case is mild and doesn't include deep pimples or infection only excess sebum causing more white and blackheads, I would prefer the cream without the antibiotic. Also stated I already use an azelic acid so it was not necessary either.
I was then told that the blend was my only option. So we decided I would need to get it elsewhere and cancelled my trial and subscription. All of this was done within 30 minutes.
I then was told I needed to email their CS at Hello@curology. com to get a refund for my trial box, which I did, as asked; including all the requested info (name, address, phone number, and email connected to account.
Ive now recieved 3 emails back stating that email is not connected to an account (really odd since I had already received 8 confirmation and message a emails from Curology about the order there) and asking for the exact same info again.
Feel like I dodged a bullet here. Any company that refuses to refund a trial offer (literally $5.45) and instead makes it a whole unnecessary time consuming process ESPECIALLY when they couldn't even supply the cream I need is a huge red flag to me.
Good luck if you actually try them out. Glad I used PayPal so I can dispute the charge if it comes down to that.
14 mars 2026
Avis spontané
Réponse de Curology
Hi Lala, we appreciate you sharing your honest feedback! This is not the experience we were hoping you'd have and for that we sincerely apologize.
Please know that the variety of formula combinations, and the concentrations of active ingredients that these formulas contain, are limited to what has passed our testing and development process. I apologize for any inconvenience caused by this but our providers are happy to review current treatment concerns and ingredients to provide the best option for you using the variety of formula combinations we have available.
Upon canceling an incomplete account durring the sign up flow, the trial refund is automatically refunded. I can confirm that your trial invoice has already been refunded back you with an email confirmation. We recommend checking your email that email sent from our team confirming this. We also apologize for any prior email confusion caused as well.
We hope this gives some clarity and peace of mind. Feel free to reach back out with any additional concerns. We wish you all the best on your skincare journey!
Absolutely horrible experience & Customer Service was even worse
I'd rate my experience a -0 if possible! The customer service is horrible!
I signed up for the $5 sample pack on January 15th, 2026. I received the it quickly on January 17th, that same day, I tried it out. Within a couple hours my face broke out with an extremely red itchy rash covering my entire face and down my neck. So that same night, the same day I received the package, I canceled immediately! I canceled to make sure i was never charged and sent a product that gave me such a horrible experience. I remember VIVIDLY canceling because it was extremely frustrating having to constantly be asked if I was sure I wanted to continue my cancellation, over and over.
Fast forward to February 14th, I'm charged $94.88!
This unauthorized charge put my account into the negative $67. Which left me and my kids with no money to make it until payday. To make it even worse, my bank then charges me an overdraft fee of $38!
When I noticed the charges, I reached out immediately! The only way I could find to reach a customer service employee was through email which was extremely frustrating, especially given the urgent financial situation it left me in. I did hear back that same day and was EXTEMELY upset by the response. I was told unless I could "prove" that I canceled when I said I did, then basically I was out of luck. Then made it seem like they were doing me a favor or helping by making sure that my subscription was canceled this time.
I'm a business owner and my email is primarily used for that, so I explained that there's no way for me to "prove" myself by providing a screen shot of their cancel confirmation email from over a month before. Any emails I receive that aren't documents or business related are deleted immediately otherwise I'd have an overwhelming amount of unorganized emails. Which would make it difficult to run my business. I explained this to them. I also expressed that I was very offended being asked to prove that I wasn't lying about canceling my subscription. I also requested a refund as soon as possible and also a prepaid return shipping label for the unwanted package I'd be receiving in the mail.
I never heard anything back from them, so again on February 18th, I sent another email requesting the same. Then again on February 24th, without a single reply from Curology!
I'm so incredibly disgusted with the lack of empathy they have for their customers, especially in a situation that's at NO fault of their customer!
Not to mention after being told they can't issue a refund, I come onto TRUSTPILOT and see there a multiple people with very similar situations who have been given a "CURTESY REFUND"!!
So it's absolutely possible to issue a refund, they just pick and choose who not to give them to. Now I understand you probably can't issue every refund request, especially for no reason. I have a very legitimate and serious reasoning. They just don't seem to care enough about the situation they put me in. I honestly should also be requesting an additional $38 reimbursement for the overdraft fee I got hit with because of the unauthorized charge they issued!
I reached out again today via text, hoping someone higher up is able to assist me in a more professional and empathetic way!
14 février 2026
Avis spontané
Réponse de Curology
Hi Cassandra, we're glad you took the time to share your thoughts. This is not the experience we were hoping to offer and we truly apologize for any frustration caused.
First I wanted to further explain our services. The trial is meant to last for the first 30 days of your subscription. From there, your full-sized shipment and associated invoice will process & bill according to the items selected. As a courtesy, we sent an email reminder beforehand to help ensure you were aware and prepared for your upcoming shipment. As no account changes were made, your order was processed as scheduled.
Regarding canceling, after an account has been canceled, a confirmation email is sent. Our team may ask for a screenshot of this cancelation email if an account appears as active in our system but a member reaches out about canceling prior. I sincerely apologize for any confusion or inconvenience caused by this, we understand that some emails may be immediately deleted by members.
We completely understand how frustrating unwanted charges can be and so I can confirm our sent you an email with additional information.
If you have any additional questions, you can always contact us at hello@curology.com or via SMS at 415-200-2060 at any time and we'd be happy to help!
Friendly, stress-free customer service
Friendly, prompt, attentive customer service. Even quickly handled a misunderstanding in my shipment who was no one fault but my own in end. Relived a lot of stress!
9 mars 2026
Avis spontané
Terrible customer service
The product worked okey. For what you pay for you don’t get nearly enough. This isn’t the reason for the 1 star review. I got one of the three orders I paid for. They said incomplete address so I changed my address. Still never got any of my orders. It’s nearly impossible to talk to an actual person and the robot was extremely unhelpful. I’ve been trying to get a refund for the orders I never received but still haven’t been able to talk to an actual person about it. It’s a scam and all the reviews and before and after pictures on their website are lies.
7 mars 2026
Avis spontané
Réponse de Curology
Hi there!
I'm so sorry to hear about your experience and that you have not received your products! That is certainly not the experience we wish to provide. We'd be happy to further assist directly with these order concerns and ensure it's resolved.
I'm also truly sorry to hear that you had a frustrating experience with our AI bot. We understand how receiving confusing information can be very upsetting, and we apologize for the inconvenience this has caused.
In order to further assist you best, simply send us a new email to hello@curology.com and we'll be happy to further assist and resolve this for you!
For the amount they charge it isn’t…
For the amount they charge it isn’t worth it!!! Especially if you have sensitive skin it made my skin 10 worse than what it was
23 janvier 2026
Avis spontané
Réponse de Curology
Hi there!
I'm so sorry to hear about your experience, this was not the impression we were hoping to leave.
We completely understand having skin sensitivities! As our custom prescriptions combine prescription medications, selected for your skin by one of our board-certified dermatology providers, our medical providers are happy to assist with ensuring the custom prescription assists with your skin concerns while keeping in mind any skin sensitivities. You’ll also have access to one-on-one messaging with your medical provider, to ask any questions you might have during your treatment to help you throughout the process! They can also help assist with any adjustments to your formula to better support your skin.
We'd be happy to assist you further with your concerns and get you in contact with your medical provider so they can review and further assist you with your skin concerns! Simply reach back out to us at hello@curology.com and we'll be happy to further assist.
I bought a formula for my partner and…
I bought a formula for my partner and it’s incredible that changed her face just with the cleanser formula wow thank you 🙏🏻
27 novembre 2025
Avis spontané
A company that truly cares!
Both Abby & Amy were amazing!
I received a new custom formula that I use on my face for my acne, as I do every 3 months, however this one felt super grainy. It felt as if I were rubbing sand on my face, which is very odd because it has always been super smooth. I reached out to the Curology Success Team and had the pleasure of speaking with Abby & Amy on my issue. They were happy to send me a new bottle AND a prepaid shipping label for me to send my original bottle back to them, so they could review it. Talk about going above and beyond!
This type of customer service is especially hard to come by these days, and it really meant everything to me that they actually cared. They locked me in as a lifelong customer! Thank you for being human beings and having care in your hearts. :)
16 février 2026
Avis spontané
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