Curology Avis 

The company sent me a 60-day prescription on 1/11/26. When I checked my mail on 2/23/26, I found another package that I did not authorize or request.

I immediately contacted the number provided and explained that I had not approved an early shipment or charge to my card. I informed them that I was canceling my account and requested a refund.

They responded that the order was shipped on 2/19 and stated they could not assist with a refund. I provided a photo of the medication bottle showing it was filled on 2/20 and asked how it could have shipped on 2/19 if it was not filled until the following day. I also asked why I was no longer receiving advance notifications regarding upcoming subscription shipments.

My questions were not clearly addressed, and no refund was offered. I have documented all communication and retained screenshots. I reiterated that I wanted a refund, no longer trust the company, and was canceling my account. I also stated that I would be filing complaints with the BBB and the FTC.

They indicated the matter had been escalated and that I should expect follow-up.

Based on what I am seeing, similar concerns appear to be common with this company. Charging customers for prescription refills they did not request, particularly when the medication has a limited expiration window, raises serious concerns about billing practices and patient trust.

They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shipped--they count on people forgetting, only getting notified when a charge goes through--and then they don't offer cancellations or refunds.

Customer Service was awful! I did the trial and was never told about a shipment coming out then had $108 taken from my account and they could not even help me figure out how to get that money back. I cannot afford paying that for something that may or may not work because the trial size showed me nothing it barely got me through a week. This product is not amazing or save all for your skin it is very trial and error and extremely pricey. They don’t send reminders to remind you to cancel and can’t provide any help for people that have that unexpected charge. There is skincare companies that are just as good that also have good customer service but this one doesn’t.

Great customer support, better products. I had a concern about my serum, and they sent me a new one and gave me a credit. totally worth the money.

Curology products are very good but the way they handle subscription issues not so much. Unlike any other company I have a subscription with, Curology does NOT send out a pre-shipping notification that you have a shipment coming up so you have a chance to postpone. I got an email that a shipment had been sent. I thought I’d canceled my subscription, so I immediately contacted the company and asked how I could return the order since I didn’t need it. I was informed they have a no return policy and there was nothing they could do for me. I have been a customer off and on for a decade, and have spent a lot of money with this company. This is not how you create happy customers.

I took a beauty quiz for curology and at the end it said I could get my suggested product for free and only pay 5$ for shipping, but in doing this, I signed up for a subscription. It did not tell me that I was signing up for this, and I did not want to sign up, and it took my credit card info from that shipping purchase and said it was automatically going to charge me for all these products that it said I needed. I did not want to do this, so I go to cancel my subscription, and when I try to do that, a hair quiz pops up and I do it thinking that it would let me unsubscribe if I did this. Then I try to see my account if the unsubscribing worked but every time I login it takes me to checkout this hair product and the only option is to buy it, and when i click out, it logs me out, and once I login again the same problem happens. So at this point I cannot access my account (besides buying this hair product) to tell if I canceled my subscription, and I'm going to be charged soon. They are not helpful at all, and I got scammed into this, and I'm trying to get scammed into more, so please DON'T use curology.

The process is easy, but the results were not noticeable for me

They are always very quick at responding! I have found them all to be very kind and understanding and also personal. I feel like I am really talking to someone and they want to help me; they want to find ways to make sure I am accommodated and I really appreciate their help every time!!! I really do love this company and their support team! No lie at all, they really do always help resolve any issues I may run into.

I was very impressed with the kind and close attention I received after having a medical issue that required changes to my formula.It showed me that the dermatologists are well trained from a medical standpoint. My dermatologist, Ainidel,wrote me a very detailed letter about my situation, offering to replace my formula immediately and for free. I then received a message from a member of staff, Lana , who expressed her sincere concerns and wished me well. I feel confident that I am in good hands….and my skin looks great!!

I have used Curology since 2017 and have never had an issue with the company or their customer service. In the 8 years I’ve used their products, only twice have I had to reach out to customer service regarding the product I was using. Both times I was sent a replacement and the second time I was offered a credit towards my next order. Each time the replies were quick, friendly and helpful. The prescriptions I’ve used have always worked and I can tell a difference in my skin. I’ve used non prescription products as well and have had a good experience with those too.

Best service ever. Fast. Reliable. Kind. Would recommend.

My experience has always been great here at curology. I have been prescribed some of the best formula to help with my acne and inflammation. The customer service team was very helpful and open to hear about my concern with my package delivery and fix the problem right away. Thank you so much to the amazing team at curology.

Very kind, helpful, and supportive. They were very understanding of the situation. They did respond after the 24-hour to 48-hour time mark. Great consumer services.

I accidentally ordered the SPF instead of the moisturizer, I reached out to customer service to see if there was anything that could be done (I was thinking me return the SPF and get the moisturizer instead), But instead, they just said that they would ship out my moisturizer for me, free of charge! Then I got the package, and it was the wrong moisturizer. I contacted them again to let them know that it wasn't the correct moisturizer that I usually get, and AGAIN, They shipped out the correct one, AGAIN, FREE of charge!! Now THAT'S great customer service!! The only thing I DON'T like about Curology customer service is that they only have chat or text available, no PHONE NUMBER. I find that extremely annoying with EVERY business that goes this route, I just don't get it, BUT, I will say I find the text option a million times better than the chat option. The chat option sucks because you have to sit there on the page waiting for them to respond, you can't go into another app while you're waiting or do anything other than stare at your phone because if you do, you're going to miss it when they respond. At least with text, you get a notification sound when they respond. Easy peasy. Still though, I think most people/customers PREFER a customer service phone line. And one WITHOUT all the AI / automated bs hoops you need to jump though to get a REAL LIVE HUMAN BEING on the phone.

I have combination skin which means it’s dry and oily at the same time so I wanted to try out curology to see if it could help with my breakouts and combination skin. I like the gentle cleanser and moisturizer because it’s light and leaves my skin looking clean and lighter. My face is still adjusting to the RX cream and minor breakouts still happen but it doesn’t happen as often as it used to. It is pricy so I don’t know if I’ll keep this subscription.

I want to start out by saying: Skincare really is hit or miss. Everybody's skin and biology is different. Sometimes you will not find the right treatment first time. You really should work closely with a dermatologist to find your best fit. It took me years to find what worked for me. I have hormonal acne and need to take Spironolactone on top of topicals. I have severe acne scarring from years of not treating my skin properly.

However, I now know tretinoin works well for me. I don't have insurance right now, so I use online services frequently anyway. $30-40 for a month of tret is pretty common.

Curology gives you a custom formula. Mine has Tret, Azelaic acid, and Tranexamic acid. They even offer a free month to try the product. After that, $60 for 2 months if you're on auto ship but it seems like you can also get a month supply for $35 on its own. So that's actually 3 medications that price. And best part, the consultation, prescription, shipping, and communication with a Dermatologist is included in that price.

I got the free month trial and I am in love. The serum is a lot lighter and easier to get all over than a standard Tret cream. I am also completely obsessed with the rich cream moisturizer. It makes my skin feel soooo nice. I just bought more of it as well as their SPF 30 moisturizer and the limited edition Sugar and Spice Lip Balm.

Oh, and actual humans will reply to your messages. Like... that's so rare these days lol. You do talk to their ai assistant first but I actually got a reply in an email from a human without expecting it! And the dermatologist I've been assigned is very responsive and kind.

I am always skeptical about things like this but I gotta say I am really, really satisfied with Curology. I'll probably keep using them even if I do get insurance this year because having 3 meds in one can't be beat.

Total scam. I tried it for a promotional deal because it was only for $5, and absolutely nowhere did they indicate that they were forcing you into a subscription where you'd be automatically charged. Not only that, but they made it seem like it was originally $45, but when I was charged again, I was charged $90. They said they don't take refunds on subscription orders. After I cancelled my subscription, I can no longer view my order to see why it was so much. Super sketchy

I wanted to like this company, I ordered the trials for both my son and I, and I wanted to adjust a product since I didn't like how it made my face feel, and I wasn't sure if it was really helping with what I needed. I tried reaching out to the provider answering questions and uploading photos, but never got any responses, and wanted to prevent a $110 charge with new products that I don't want, but I was having trouble with customer service both times, and it became frustrating.

Needless to say, I tried to stop the future charge and new shipment from happening, but they weren't willing to work with me, and I understand the policy, but like others, I have tried to prevent this, and I am in the negative in my bank account, and I need the full refund, and return these products since I needed something else. I was hoping to actually verbally speak with a specialist. I am now stuck with something I am not happy with, and my son liked his, and wanted to try the full size, but now we feel like Curology is more about money than the care of their customer. I normally do not leave negative reviews, because I don't like to, but we are disappointed. As a single mom with limited income, this is too much. I just wanted to give them a try and help my son as well.

Very wonderful customer service! I made a silly mistake during shipping and very soon after reaching out, they sent a replacement package free of charge.