Curology Avis 

They’re very good on responding to inquiry and messaging back fast . Abby helped me and she’s very nice !!

I’ve been a curology customer for like five years. I used to tell everyone I knew about how curology had done wonders for my skin. But their predatory business practices have completely turned me off from the company. I’d be willing to spend more money somewhere else just to avoid the distasteful behavior I’ve seen from this company. I found a charge on my account for $105. This is due to the subscription I’ve had set up. But I’ve never ever paid over 100. I had been skipping the custom prescription part because it did literally nothing for me. But I enjoyed the cleanser and moisturizer they have. And this month it suddenly wasn’t skipping anymore? Anyway, so I see this charge because they don’t let you know before they process. I immediately messages every customer service number I could find for them. They don’t have a phone number you can call for a customer service representative. I send multiple messages and I don’t get a response until 24 hours later. In that time between messaging the company and getting a response I got an email notifying me of my box being shipped from their facility. When the customer service representative finally got back to me they refused to give me a refund because the package had already been shipped. Apparently they have a no refund policy even when they still have the product in their possession. I shouldn’t be held accountable for their lack of a reasonable response time. I spoke with the representative and escalated the situation to the manager. They offered nothing to make it better. At this point I want a refund and to cancel my subscription for good. They continue to refuse. I’ve had this issue before and someone told me they could let me know before they process my payment. Nobody ever did. Do not purchase ANYTHING from these people. They do not care about their customers. They just want your money. Their products are not good enough to warrant their treatment of their customers.

I've been using curology since 2019, they're great! I love having a simplified skin routine and being able to talk to a dermatologist. A package never arrived & I reached out & they sent me a replacement, no problem.

My experience was solid because I was attended to swiftly and genuinely. The company does great at making customers feel at ease.

I have tried so many different expensive acne treatments throughout my teen years, but nothing has quite worked until Curology. It made my skin feel healthy and had incredible clearing power. I struggle with consistency, but Curology still makes a difference after days of neglecting to stick to my routine. If I had this when I was younger it would have spared me so much grief!

I meant to cancel my subscription but didn’t get to it in time and they were amazing! Customer service is absolutely great and quick.

I felt understood

customer service is fantastic! they respond quickly and help as much as possible

it’s helped my skin tremendously how ever i have an issue. i need to talk to a real person. i can’t fully customize my package. the amount of cleanser i have is ridiculous i have TWO unopened bottles, but i need to keep receiving the moisturizer. why is there no solution? why is it packaged together? why i am i limited in customization when i pay nearly 100 dollars for this package?

Extremely helpful and understanding. I couldn’t have asked for a better outcome.

I did not agree to a subscription. After seeing the dollar amount I agreed to change within seconds I tried to log back in to cancel and oddly enough I couldn’t log in. Buckle up curology you’ve messed with the wrong person.

I hate their subscription system. You are forced to schedule a shipment without option to skip the month. I was charged at 2:00 am and I texted them right away to cancel the shipment and be refunded, their reply was the order was already shipped and they couldn’t cancel the order. How can they ship orders without checking emails or customer requests? They don't allow the packages to be returned either, so I'm being forced to keep a package that I don't want and that's not cheap at all. Don’t waste your time and money with this!!!!!!!!!!

Fast resolution

Rapid response and rapid solution

Sammy was amazing, and super helpful!!

Good product and customer service

I’ve been ordering skincare products from Curology for 5 years now. I’ve never had a bad experience. My most recent package got stollen and I reached out directly to the Curology team. They responded in less than 30 minutes to my initial message and sent me a new package the next day. They were very kind, helpful, and efficient!! I would recommend this company any day. The products are amazing and so is their team!

I didn't receive a text or email stating that a shipment was going to be processed which they usually do prior to shipment for any adjustments to products or shipping dates. They went ahead without authorization and billed out the shipment (which is expensive) and then stated they would not refund my payment or allow me to return the product.