Curology Avis 

1 328
•
TrustScore 4 sur 5

3,9

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Been using curology for 5+ years now and it has rescued my skin from terrible acne in the beginning and maintained clear skin since then. Recently received a bottle with a broken pump and reached out;... Voir plus

Noté 5 sur 5 étoiles

Had a great customer service experience with Stassie. I had issues with my order and she heard me. She took the time to adjust and even make things easier for me in the future! Stassie is a great exam... Voir plus

Noté 1 sur 5 étoiles

They send an email after your trial ends letting you know that your full size product will ship soon. But after that, they don't notify you when you'll be charged or when your next product will be shi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing customer service with the most amazing company in the world will shop here until my credit cards max out

À propos de l'entreprise

  1. Clinique dermatologique
  2. aussi dans
  3. Pharmacie

Écrit par l'entreprise

Your Curology formula is a unique mix of prescription ingredients you can’t get off the shelf — chosen for your skin by an online dermatology provider. We believe in personal, effective skincare. That’s why we work one-on-one with you to create a custom prescription cream — made to clear anything from acne and blackheads, to fine lines and wrinkles. No drugstore product is this customized. Curology uses your photos, your history, and your goals to pick prescription ingredients just for you — and mail a custom cream to your doorstep. Members can choose the plan that works best for them — just the custom cream, or the full routine, including the cleanser and moisturizer. All Curology products are made in the USA, vegan, and leaping bunny certified. Follow us on Facebook and Instagram @curology #curologyjourney


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 94 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(1 328)

53 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

This service slips in samples into your…

This service slips in samples into your original order and then starts charging you for full size bottles of product you never ordered. Avoid! They write themselves terms and conditions so that they can exploit their subscription.

20 novembre 2024
Avis spontané
Logo de Curology

Réponse de Curology

Good afternoon! I'm sorry for any hassle this has caused. Kindly note items are chosen upon signing up. We then process the 2nd shipment as scheduled and based on your plan. However, you're able to update your plan ahead of the shipment date if needed! Please know if you ever have any issues with your account or shipments, you can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!

Noté 5 sur 5 étoiles

Curology has been a game changer!

Curology has been a game changer, I was skeptical because I've heard it either works well or is a waste of money, (like most products). It started clearing up my skin in a matter of two weeks! Now two months later, my skin is glowing, my dark spots have faded and I have minimal breakouts!!

26 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Deleted my account and still kept…

Deleted my account and still kept charging and sending subscription prescription and wouldn't refund the money. Please go with other providers who has better services

15 novembre 2024
Avis spontané
Logo de Curology

Réponse de Curology

Hi there! I'm so sorry for the hassle this has caused. This is not the service we wish to provide. Rest assured we would not charge an account if it's been deleted. I'm more than happy to look into this for you to see if we can find a solution and see what happened. You can always contact us here at success (hello@curology.com) or text us directly at (415) 200-2060 at any time and we'd be happy to help!

Noté 5 sur 5 étoiles

I love you Curology

The response time was quick and very helpful. I felt as though the Curology team was very understanding and kind when I emailed about my issue. I love you Curology.

8 novembre 2024
Avis spontané
Noté 4 sur 5 étoiles

I really like the results

I really like the results , what I got from feedback was that my skin looked smoother and it had more even tones .The only reason I gave it a four was that it didn’t last that long , the bottles are sort of small but use sparingly and you’ll see great results !

30 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Review

When I reached out for an account problem they listened and helped me.

24 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great experience overall

Great experience overall, my acne is much more under control and if I have any flare ups or issues you can easily message your provider and they get back to you promptly. They are willing to listen to your concerns and address each of them. I like the flexibility of ordering your package as well. Customer service is very prompt and responds quickly and has been very helpful.

28 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Shady Business Practice & Poor Customer Service

I’ve had continuous issues with Curology. The most recent involved a payment method. I have one payment method (credit card) saved as the only payment method. Somehow Curology is charging a different card that is no longer saved on my account. In the past I have paid with my debit card but due to recurring issues I switched to credit card only. Despite removing/deleting my debit card from my Curology account, my debit card is still being used to pay for the product. How is this possible if I removed my debit card? I did call my bank and they said curology has a feature that allows previous payment methods to be used even if it was removed. Curology is claiming that it is the responsibility of my bank. Whatever the case, Curology has been the common denominator in the recurring issues I’ve had. Very poor customer service and shady business practices has been my experience with Curology.

20 octobre 2024
Avis spontané
Logo de Curology

Réponse de Curology

Good afternoon! Thanks for sharing this with us and I am sorry for the frustration this has caused. I'd be more than happy to look into this further or have our tech team look into this to see what has happened. Please reach back out to us so that we can further assist and find a solution.

Noté 5 sur 5 étoiles

Good remedy

Customer service took some time to get back to me, but resolved my issue that the trial order didn't go through generously.

22 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Customer Service

Customer service was great. The chatbot seems to reply with the same generic message, but once you ask to speak with someone, service is fast, easy and helpful.

11 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Postpartum Acne gone!

They totally helped me get rid of my postpartum acne! I was very thankful to be able to connect with a specialist about my individual plan. 10/10 would recommend!

5 octobre 2024
Avis spontané

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