Cushie Avis 

I ordered my sofa couch from cushie based on their guarantee policy.
I received my order just over 2 weeks ago a couple of days before the end of the year.

I didn’t even take all the plastic off because I could see immediately the color won’t work in my space. I reached out immediately asking how to return it for a replacement of a different color.

No response for over a week after 3 emails. When she responded. She didn’t answer my question. She suggested I reach back out in late January to purchase a slip cover. I’ve responded to her multiple times asking how to get a replacement along with asking for a phone number to speak with someone directly. No response. It’s been over 2 weeks. They do not have customer drive and it looks like they don’t back up the 60 guarantee that is being advertised.

I’m very disappointed.

Very helpful and responsive customer service

Superfast delivery, very well made product that fit my needs perfectly! I purchased full size sofa bed in beautiful blue and it fits my zen room perfectly!

I bought a Cushie 2 Seater sleeper sofa for a meditation/reading/guest room. I was looking for something comfortable to meditate on, as well as comfortable to sleep on for overnight guests. This has worked out very well on both counts. It was easy to put together, is very comfortable to sit on, super easy to open for a bed which the first guest said was very comfortable. I did have a bit of a delay initially in shipping, but when I contacted Cushie, they resolved it immediately. I was really impressed with the customer service and would recommend this product, for sure!

We host a lot of guests, and I have always struggled with how to make our playroom more "user-friendly" for more than one person to stay there. I was thrilled to find a company that produces exactly what I was wanting to find - a couch where the entire couch becomes a bed. I wanted something where a couple wouldn't have to sleep on an air mattress, where they could each get out on one side without crawling over someone, but without taking up floor space with a bed that only gets used sometimes. Cushie solved all of those AND it fits in the space I wanted to put a couch perfectly—bonus points for how comfortable it is to sit on.

Just received it and super easy to set up. Feels comfy on the first sit and excited to see how that evolves over the next few months.

great product, quality packaging

So glad that I could find a sleeper couch that had healthier fabric mentioned in the details.

Easy ordering! Prompt delivery! Quality product! We love our new Cushie!

My experience with Cushie was great. The website was easy to navigate and had thorough information, instructions and reviews to look at before purchasing. Ordering was easy and the company communicated well about shipping and delivery. I received my product quickly and it is exactly what I was looking for.

We love our Cushie Couch. It’s incredibly comfortable as a bed—so much better than a traditional pull-out—and it’s super easy to convert. It’s also great as a couch for movie nights, and even without being up against a wall, the cushions stayed put. I wouldn’t choose it as my everyday living-room sofa, but as a basement crash pad for movies and overnight guests, it’s the perfect option on the market. Customer service was helpful once we got past the AI.

The chair is comfortable to sit on and easily folds into an extra bed. It's the perfect size for one adult or child.

Very responsive team when I communicated I was out of the country and needed them to hold the package

My delivery took longer than expected due to a shipping issue, so they had to send me the wrong color. They are sending me a slip of the colored I ordered though. Overall I’m happy with it.

I have to say I am impressed with this couch, this is the perfect playroom/guest couch. I have a relative coming for thanksgiving, and didnt want to spend upwards of 3k on a couch for Kids playroom. At the same time I didnt want to get a crappy futon for there either. This was a match made in heaven, when I saw it I liked it, when my wife saw it her eye lite up. Not Cheap and not outrageous, just right thank you cushie!!!

Easy to order and quick to arrive. I have been looking for something to put in my office for an extra guest to sleep on that is comfortable and attractive. This is it!

The couch has a nice aesthetic but not worth the price in my opinion. Fairly comfortable for sleeping, not as comfortable for sitting. Website indicates shipping is the next business day but it took approximately 1 week to ship and a lot of follow up with customer service who did not acknowledge their shipping delay. I use the couch in my office and it works well there.

This was our first order with Cushie. Our couches were delivered about a week after we ordered them. They will be used in the playroom at our vacation home. I’m impressed with the ease of turning the couches into beds.

Okay it's not perfect, but it is really good! Here's what I liked: moderately comfy as a couch, I like that it's super super easy to open into a bed. The bed is fairly comfortable to lay on, I have not slept on it yet. We use the backrest up against a wall, which works great. I can't say how it would be not up against the wall, but there is some good weight to it, so I bet it would be okay, even if not great. The height of the seat is okay, I wish it was a few inches higher. It was super easy to put together, so that's great. I wish there was a way to get the armrests to stay in place a little better, that said, I do understand why they're detachable so that it can open into a bed. Setup was very easy. It is a little bit on the expensive side, but I would be willing to buy again.

Ordering was super easy. Communication after my order was great and I received my sleeper chair exactly when they said I would. Overall great experience and I love the product.