Cushon Avis 1 915

Sorted out my enquiry promptly and in an easy-to-understand way.

A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and staff, but moving to Cushon was right in so many ways.

I would strongly discourage anyone from opening an ISA with Cushon based on my experience.

Across multiple issues, the recurring pattern has been the same: long delays, unclear timelines, and critical failures with little to no proactive communication. In my case:
• An investment/risk switch remained pending well beyond the stated processing timeframe, leaving my account in an “in-flight” state for an extended period.
• A withdrawal request failed because withdrawals cannot be processed while a switch is in progress — but I was not notified by email, in-app message, or phone. I only discovered it after I proactively contacted support.
• I was then told the withdrawal had moved into a permanently failed state and would need to be re-submitted, again creating uncertainty around access to my own funds.
• Support acknowledged that no notification was sent, and updates were vague (e.g., “mid next week”) rather than providing firm dates and clear next steps.

For a provider handling long-term savings, the basics need to be reliable: accurate status updates, predictable turnaround times, and immediate notifications when withdrawals fail or are cancelled. My experience has been the opposite — and that’s not something I’m willing to accept for an ISA.

Until Cushon demonstrates that its platform and communication processes are robust, I cannot recommend them to anyone who values timely access to funds and clear, accountable customer service.

Verry fast response

Good communication

Great product and communication

I have changed jobs a few times and each time I wanted to pull all my pensions together and the transfer process was a nightmare and forms to post and fill out and ids to gather and send off. Just so many hurdles. But my current job uses natwest cushion for pension and when I logged onto app you give it very basic information and away it goes and finds all your pensions. Does all the heavy lifting. Sorts it that you can approve online through the app. It was so easy. For the first time I now have all my pensions combined into this natwest cushion with very little hassle or time needed from me. Absolutely brilliant. So impressed. Thank you natwest for making everything easy and straightforward.

The transfer to NatWest Cushon was a simple
Process, I now have a very simple and easy to access app to review my pension performance at anytime.

The app is so easy to use to track pension savings and the support team were quick to come back with the queries that I had.

Made the transition of changing our pension provider and easy and enjoyable experience. Regular communication and easy to follow instructions. After the transition experience was exactly the same. Nothing was too much trouble. Alisha was our implementation consultant who was a joy to deal with.

Easy no hassle process…extremely pleased

I needed to get into my account but didn’t have a code. The team were great and it was sorted in less than 24 hours

Absolutely no complaints. Ive had my card cloned a couple of times but the speed in which it was dealt with and without any loss was fantastic. My card got blocked but my new card was automatically updated on Google pay so I could still use it. And I could still use the app to transfer money. Very pleased.

Custoner focus and eager to know how to excite Customers views and opinions

Easy to use and easy access. receive regular emails with updates and letting me know when my pension has been paid in

Easy to use, and understand

Brilliant bank

Communications are many although sometime the reason for the contact has to be fully explained