Scammed Me i ordered a CPU on the 24th of September they still havent sent it out a month later, terrible customer support with fake reviews, refusing to respond to emails regarding refund, cha... Voir plus
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Lisez les avis des autres
Was told it would take 7-10 days for PC to be built, not surprised at all they didn’t follow through with their word, Haven’t gotten updates, emails or anything actually insane, who knows maybe it’ll... Voir plus
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So, two months have passed since the purchase of the products and to this day I still have no response about the Case I purchased. They don't respond to my tickets, nobody gives me any information abo... Voir plus
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Really great to have and Irish business for us to use. There is 2 cons, speed and pricing. Pricing is a little bit over the top but accepting credit facilities means excess charges and naturally goin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
It is our policy not to engage with paid for Review Services and we do not therefore monitor this page on Trustpilot. We do however check in from time to time to ensure no customers had issues and if they have we do reach out to them and we expect this to continue under Ares. CUSTOMPC.IE ceased selling components and accessories on the 30th of September 2024. All custom desktop pcs , laptops , servers and workstations with warranty have been transfered and all customers have received new contact information to ensure they have even better support than we have been able to provide over the last 15 years. Custom Computers and Technologie Limited is no longer involved with CUSTOMPC.IE We would like to thank our loyal customers in Ireland and everywhere else and we would like to ensure all of our customers are aware that they have support from A.C.T. who have sent emails to all customers providing new support information and details. Our decision to cease selling components and accessories came from this being a service we started in 2021 to assist customers impacted by the rules change with regards Brexit in January of 2021. This service was never intended to be in place for 4 years. Unfortunately we had to cease providing this service after consultation with our core customers and we provided 120 days notice of the end of component sales. The transfer of CUSTOMPC.IE was never intended to take place in the same year however we felt this change would ensure continuity and better support across Europe and in ireland for our customers who had purchased custom pcs , laptops , servers and workstations. Component and accessory sales were reasponsible for less than 20% of or sales however 80% of our support tickets were from this 20% and this had impacted the level of support we could provide to the many customers who relied on us for support for their workstations , servers , gaming pcs and laptops which is why we took the decision to cease selling components and accessories. The opportunity to ensure a better level of support from our core customers came about as an added bonus and we could not refuse the opportunity given what this meant for our loyal customers. Support is still available direct at CUSTOMPC.IE and through the normal emails and we do not believe this will change given there was an undertaking to ensure the same email addresses were to be live for at least 12 months. The CUSTOMPC.IE brand is not part of the ARES Group and we expect the brand be taken to new heights by ARES.
Coordonnées de contact
O Brien Road, R93K22K, Carlow, Irlande
- 0874887669 ( WHATSAPP )
- sales@custompc.ie
- custompc.ie
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950 avis
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Won't buy here again.
You get charged a premium price for the slowest delivery turnaround I've experienced.
25 juillet 2023
Réponse de www.CUSTOMPC.ie
Darren ,
You purchased an item with a stated delivery term of 5- 10 business days from day of processing which was your order was the 27th of July as your order was placed at 23.26 on the 26th of July. Your order was shipped on the 4th of August with DPD and delivered to you the following day. This is well within the stated delivery time for components with the order shipping within 7 business days. The estimated delivery time for each prouduct is shown on the products page so customers can choose to order from our Next Day Range ( 1-2 day delivery ) or from the 5-10 Day Range ( average delivery time 6 days ). You were charged the standard DPD fee for delivery of a small item which included DPDs shipping cost as well as their insurance cost and a contribution towards the Goods in Transit Insurance we also provide. You were charged €7.99 + 23% VAT for the shipping and insurance which is the lowest possible shipping cost. Our mian business is building and supporting custom desktop pcs and laptops and we offer the component service to our customers as we are aware how difficult it has become since Brexit for Irish customers to purchase components for delivery into Ireland. Given UK Distribution is no longer an option we must ship many items from either our own European Distribution Centre or from manufacturers in Holland and Germany which is why we state 5 to 10 days delivery. We carry over €500,000 of stock here in Ireland with over 1000 items available in our Next Day Range however it is impossible to have every item instock here in Ireland. The 13th Generation processor you ordered is normally a stock item however the stock item is the tray version with no cooler and you ordered the retail version of the processor which comes with a cooler. If you look at our Next Day Range you will see that most 12th and 13th Generation processors in our Next Day Range are tray versions and the reason for this is that the price is more competitive given the customer is not paying for the basic Intel cooler supplied with the retail version which is not used by 99% of home pc builders and the reason for this is performance. We would only stock lower end processors to come with coolers for example the Pentium and Celeron versions. We are sorry you are dissatisfied with the delivery cost and the time of the delivery but please understand the cost of delivery is the lowest possible proce given the service from DPD and the timeframe for the delivery is stated on the product page to ensure the customer is aware of the delivery timeframe before placing the order. We have created a component processing and delivery service which allows customers in Ireland access to over 7000 compoenents without having to worry about customs duties or warranty issues and again we are sorry you are not satisfied with the service.
Had to wait a few weeks for the PC
Had to wait a few weeks for the PC. But I have it now and it works brilliantly. They apologised for the delay and I was able to pick the PC up myself.
Happy with everything. Thank you
10 juillet 2023
Réponse de www.CUSTOMPC.ie
Thank you for your review
Réponse de www.CUSTOMPC.ie
Thank you for your review
CustomPC.ie: Faulty Products, and Ghosted Support!
I recently made a purchase from CustomPC.ie, a Samsung M7 monitor. What should have been a simple online shopping experience has turned into a drawn-out and frustrating process.
Upon delivery and setup of the monitor, I discovered a noticeable crack on the bottom right edge of the screen. Naturally, I reached out to CustomPC.ie's support team right away, providing all necessary evidence of the damage. I was simply redirected to general terms and conditions pages of CutomPC and Samsung without any clear guidance on the next steps for resolution. I spoke to Samsung support, who then advised me to contact the retailer for a replacement.
This is where things took a turn for the worse. Upon following up with CustomPC.ie's team as instructed by Samsung, I havent heard back from the customer support team about the issue even after opening multiple support tickets.
Despite my best efforts – including attaching a transcript of my conversation with Samsung's support to the ticket – the issue remains unresolved. Worse, the customer service has been completely unresponsive since their initial inadequate response. I am now left with a damaged monitor and no clear path to a solution from the retailer.
I am deeply disappointed with my experience with CustomPC.ie. The lack of proper after-sales support and their failure to address a serious issue like this is unacceptable.
I strongly advise potential customers to reconsider before purchasing from this platform. My experience has shown a significant lack of commitment to customer satisfaction and a disregard for fundamental consumer rights.
I sincerely hope that no other customer has to go through a similar experience. It's a shame that I have to resort to public platforms to seek resolution. But, here's hoping that this review will prompt some action from their end. The clock is ticking, CustomPC.ie.
The next step for me would be to go the legal route.
19 juillet 2023
Avis spontané
Réponse de www.CUSTOMPC.ie
Unfortunaly based on the information you provided this is a matter for our Goods in Transit Insurer and DPD.
The damage to your monitor is not consistent with transit damage based on our assessment and we have reported this matter to DPD and our Goods in transit insurer so they can investigate.
Please note you signed for the order as being received in good order however it is not our policy to allow shipping companies to use this to avoid their responsibilities which is why we have our own Goods in Transit Insurance.
When our staff however inspected your monitor and its packing we could not sign off on this as goods that were damaged in transit which is why we provided the information to DPD and our own insurer so that they can inspect and decide for themsevles.
We are not claiming to always be 100% correct but we do always air on the side of our customers however on this occasion we cannot do that based on the physical and photo evidence. If we were to simply sign offf on this and it was later inspected by DPD their insurer or our insurer it would create issues for our customer based on a lack of trust in us by DPD and our insurer.
You threatened legal action and unfortunately this may be the only way for this matter to be resolved however if DPD accept they are responsible then this would change matters however given the evidence we do not expect they would be allowed to accept responsibility by their insurer.
I expect you will be asked to complete an Insurance Claim Form in the coming weeks which is a legal document however we are not yet at that point as we are awaiting DPD to send somoen from their insurance team to inspect the item and its packing.
Please note we ship all goods using International Standard Packing which is beyond the requirement for goods being shipping within Ireland. It is not impossible for damage to items which are shipped which is why we have Goods in Transit Insurance in addition to the Insurance provided by DPD.
We do not provide our findings to either our Insurer or to DPD until they reply and give their report to ensure our customers are treated fairly.
Please understand that we must protect our customers and therefore we cannot simply accept transit damage took place when the evidence does not match what is being reported.
If the item was damaged due to an accident when in your posession then I would recommend you claim on your house insurance and we will assidt you with a report but unfortunately we cannot accept this was damage in transit based on the photo and physical evidence. You can organise for an independent third pary to inspect the physical product and the packing if you wish to dispute our findings or the findings of DPD or our Insurer.
This will not be a quick process however we will update you when DPD have inspected the monitor and packing and well as the photos and we will provide you with details of their decision. If their decision is not inline with our decision then we will review our decision before taking the matter to our insurer.
You can be assured we have taken your claim very seriously and we will update you as quickly as possible. Due to the Bank Holiday this will delay when DPD sent their representative to inspect.
I would point out to you that we provide Goods in Transit Insurance in addition to that provided by DPD as a service to our customers but please understand that transit damage is rare however when it happens we have procedures to follow which are based on the terms of DPD their insurer and our own insurers.
This process
I ordered a product on the 28th June…
I ordered a product on the 28th June and it still hasn't arrived.
27 juin 2023
Réponse de www.CUSTOMPC.ie
Noel , You ordered a USB Floppy Drive on the 28th of June and we shipped this special order item on the 11th of July. When you placed the order the stated estimated delivery which was listed on the product page showed 15 business days + as this was not a normal item and has not been for 9+ years. It was listed on our site based on it being listed with special order items for building pcs for example internal usb cables. These items are usually purchased in quantity by professional builders so delivery time is not important. We however were not aware this vendor was also feeding a USB floppy drive with their cables and adapters and we will now remove the USB Floppy Drive as this is not an item that should have been on our website. Unfortunaly vendors can update information on our website which 99% of the time benefits our customers however on this occasion an item we would not have listed for sale was sent in their feed which is why it stated special order item with 15 day + delivery. This is an unusual delivery term to see on our site and was listed becasue the USB Floppy Drive had not been entered into a category or updated by our staff. This was our error however please understand that the delivery term was stated and given this is a very special order item you received the item well within the stated delivery terms. It however should not have been listed on our website and I have asked our development team to remove the product from our site as it does not correspond to any category on our site. Please accept our apologies for the confusion and we are happy to see you have now received the usb floppy drive.
You can not contact them ..:
You can not contact them ..:: still have not received my item.::….
Don’t deal with these
29 juin 2023
Réponse de www.CUSTOMPC.ie
David ,
I can only see one order associated with your name and order number which was for a 4GB DDR3 Memory Module with the order placed on the 30th of June 2023 and shipped on the 13th of July 2023. The stated delivery term for this item was shown on the product page as 15+ Days and the reason for this was that the item was both a special order item and it was out of stock. If the item does not have a stock eta when after 10 days the item will be removed however this is an item which had 3 orders in the past 90 days. We know how difficult DDR3 memory is to get at the moment and we chose not to remove the item from our site as we were given details from the manufacturer stating the item would return to stock in early July which is what happened.
There are no Help Desk Tickets created from within your account which is the quickest way to speak with our support teams. You should log into your account and click create ticket with these tickets given priority over Help Desk tickets.
Please however note that our Help Desk tickets are answered Monday to Friday from 10AM to 4.30PM. We do not answer tickets after 4.30PM week days and we do not answer tickets on weekends or bank holidays with our reply for an after hours ticket generally coming the following business day.
I can see you have received you order so if you need to speak with support please create a ticket from within your account for the quickest response.
Thank You for your order and I am sorry you did not realise the delivery time was going to be 2 weeks.
Very bad service
Very bad service. I got my order but after very long time and number of attempts to contact anyone.
Phone number to contact wrong and you wil get in touch with different company all together.
Whats Up number for support never answers.
Only chance are emails and response on those is very slow and blunt.
Use them before years back and all was great back then. This days it just looks very bad.
I won't be using again in the near future.
26 juin 2023
Réponse de www.CUSTOMPC.ie
Wojtek ,
We do not have a phone support service and we do not display a phone number on our website. We do often call customers on the phone however if a customer then calls the number back they will get a message explaining to create a ticket either at our help desk or from within their account. We ceased offering telephone Support in September 2015 which is approaching 9 years ago.
Our support staff answer tickets Monday to Friday from 10AM to 4.30PM. Tickets created after hours or over the weekend will be answered the following business day.
I can only see one order associated with yourself which was on the 25th of May 2023 for an APC power unit. You created 3 support tickets asking about the order and we answered all 3 tickets.
The weight of the APC unit means it had to be shipped by road with GLS for delivery into our facility in Ireland however the first order did not arrive which forced us to order the item a second time and this is why you order took far too long to be delivered.
Please accept our apologies as this was totally unacceptable and we have made an official complaint with APC and GLS. It is very rare for shipments not to make it to Ireland however it does happen 2 or 3 times a year and unfortunately your item was part of a shipment which disappeared. Once we were aware that the order was missing we placed a new order however we were not aware of the issue for 14 days.
Again please accept our apologies for the serious delay with your order.
Nie na czas
Obudowa komputera miała przyjść od 1 do 2 dni,przyszła 3 dni później a na pytanie w mailu dlaczego przesyłka nie została na czas dostarczona odpowiedź była nie na temat ☹️
27 juin 2023
Réponse de www.CUSTOMPC.ie
You placed your order on the 28th of June 2023 at 23.09 which means you order processing date was the 29th of June 2023 and we shipped you order on the 30th of June 2023. The stated delivery time of your order was 1 to 2 business days and we shipped your order inline with the stated delivery terms which were displayed on the product page when you placed the order. We ship with DPD and they delivery 95% of shipments next business day which is what happened with your order. It can take 24 hours to process an order and 1-2 days for delivery. I cannot see any tickets created from within your account. We prioritise our Next Business Day Range of products to ensure they ship within 24 hours of the order being place which we did with your order.
Customer service nonexistent
Ordered a computer component was expected to be delivered between 2~5 days after week the item was still pending Customer service is nonexistent trying for days to cancel the order but no response my only option is to contact my bank to request a chargeback
27 juin 2023
Réponse de www.CUSTOMPC.ie
Barry ,
You placed an order on the 28th of June 2023 for a special order Intel 11th Generation processor.
We had one support ticket from you which was sent on the 13th of July 2023 after the order has been shipped.
You stated in your ticket that you had been trying for days to reach us however we replied to the ticket quickly.
You do have a previous ticket from the 5th of July asking for an update on your order and we notified you of the estimated delivery time being 10+ days for the tray version of the non stock cpu that you ordered.
Please note that you have the option within your account to cancel and update orders with the option there to generate your own refund however you never cancelled the order and you have not subsequently returned the item or created an RMA.
The delivery time for the 11th gen processor was longer than normal as this range has now been relegated to special order as now the 12th and 13th gen range are standard and this information is displayed on the product page along with the price and quantity available.
If you want to cancel an order which has not shipped you have the power to do this yourself from within your account with the refund being
processed based on your decision to cancel the order.
You however did not cancel the order and you took delivery of the order.
If you want to return the item you must contact support@custompc.ie and explain your situation to them as they will have access to the same information I have replied to your review from.
We are the only online company in Ireland which has given our customer the means to both refund themselves and cancel their orders and we put this in place to ensure our customers had full control over their component orders.
Case came scratched
18 juin 2023
Réponse de www.CUSTOMPC.ie
Please contact support@custompc.ie and include photos if possible. All items we sell are new sealed so there should not be any scratches on a case.
i am a regular customer as i upgrade my…
i am a regular customer as i upgrade my system every year and my complete gaming PC is built by me using customPC parts itself. delivery is always on time and one free surprise is always added in the package, its small things like mouse pad or thermal paste or a pen but important thing is the gesture and since its 100% Irish company, i will always go to customPc for my computing needs. will be making a minecraft PC for my daughter so see you guys soon :)
11 juin 2023
Réponse de www.CUSTOMPC.ie
Thank you for your review
No Delivery
For 13 days no one can tell me delivery date . Left lots of support tickets but still no one answers .. cannot contact them by phone .
Not a good experience .
12 juin 2023
Réponse de www.CUSTOMPC.ie
Martin ,
Your order for a Samsung Odyssey Monitor was placed on the 13th of June 2023 at 20.02 and it was shipped to you on the 4th of July 2023. Saamsung Odyssey Monitors are special order items with a 10-12 business day delivery estimate which is stated on the product page. The monitor can only ship by road and Sea Freight into us here in Ireland which is why the delivery estimated is 10 - 12 business days. This monitor is not stocked here in Ireland which means when you order this item we must organise its delivery from Samsung in Germany and due to the size and weight the order into Ireland is shipped by Road and Sea with GLS and this means the minimum delivery to you will be 8-9 business days. The time frame for this is on average just over 2 weeks. We do try to ensure all customers are aware of delivery times on special order items and on monitors which is why we have a large notice on the product page.
Shocking customer service
Ordered a PSU, Ram and Tower for PC.
Shipping and ordering were fine.
PSU came plugged in everything and figured it was faulty and nearly friend my whole system. Now that I need a replacement or customer service support. They are no where to be seen. Logged a ticket got two or three replies and they have now vanished off the face of the earth. Cant even get a reply or replacement or even a refund. 1/10 recomendation and that’s simply for the fact that everything with payment and shipping went fine.
31 mai 2023
Réponse de www.CUSTOMPC.ie
Gavin ,
You placed an order using an offline payment method on the 30th of May 2023 with you order shipped on the 6th of June 2023. You have created 1 Help Desk ticket since you placed the order which we replaed to.
If you need assistance you can contact support@custompc.ie or you can open a support ticket within your account which is the option I recommend.
Our support staff work business hours Monday to Friday and all support tickets are answered quickly.
I would point out to you that the ARGUS 800 WATT PSU is a very reliable power support with no faults reported in the 3 years this power supply has been used in our builds or by customers who have purchased to build their own PCs.
If you have a PSU which fails during a build the most likely reason is a wiring issue with case fans or a graphics card which requires more power than the PSU can provide. In our experience home builders plugging the PCI-E for the GPU into the Motherboards 12 Volt for the CPU is the most common reason why power supplies fail at the initial build stage. As you have not support any details I would recommend you create a support ticket within your account.
Regards
Réponse de www.CUSTOMPC.ie
Thank You for your review
I still wait for it!
3 juin 2023
Réponse de www.CUSTOMPC.ie
Jan ,
Your order was placed on the 4th of June 2023 at 18.59 and shipped on the 10th of June 2023. You placed an order using HUMM Finance which is an offline payment method and HUMM orders will always add 3-5 business days to the delivery time on an order. This is a matter for HUMM support as only they can ensure orders are processed quickly and since January 2023 Humm orders are now processed offline due to a change made by Humm. The time frame for the processing of a HUMM Finance order is beyond our control and we would recommend you contact Humm support for information on the delay with your order. I am sorry but the issues with Humm are outside of our control and we have been asking Humm for a solution now for 7 months. All Humm orders take no less than 3 business days longer than a credit or debit card paid order and again this is 100% down to Humm orders having to be processed offline.
Clearly feel the lack of local competitors...
I selected an item specifically that was in stock. The first 4 working days the order was listed as "processing" - With no explination, the status then went to "PROCESSING - STOCK ALLOCATED" and remains there as of now. When I asked them about expected time frames, I got a defensive answer about how delivery times are clearly stated, but its not clear at all. In between each answer there is an auto response, going on about CustomPC being Irish owned etc, its somehow not quite reading the room to auto reply with how great everything is, to a customer you cant/wont help. I hate to not order local, but I will make any purchases I can direct from the EU myself going forward. I will save time and money. And I will save myself using their terribly slow and poor performing website.
2 juin 2023
Réponse de www.CUSTOMPC.ie
Kim .
Your order was placed on the 4th of June 2023 at 00.25 and was shipped on the 14th of June 2023. This was a special order item which had a stated delivery time of 10-12 business days from day of order. We try to ensure all customers are clearly aware of the delivery times of an item which is why there is a notice on the product page of each item. Your order was paid using PayPal which is why you do not get a Pending email from us however you should have received this email from PayPal directly. The order stages for a PayPal order on our end are PROCESSING , PROCESSING STOCK CHECKED , PROCESSING STOCK ALLOCATED and then DISPTACHED. We have a record of sendin you these 4 emails and there is no record of any email failing to be delivered. We use Mailgun to record all incoming and outgoing email to ensure our customers get emails we send. I am sorry for the delay but for this item the delivery time is up to 12 business days. You will see we show delivery estiamtes from Next Day to 15 Business days depending on the item and this information is shown on the product page. We do everything to ship items as quicjly as possible and we try to ensure all emails are answered wuthun 24 hours. Our website is hosted on AWS and managed by a specialist hosting management company with the load times of our site in the top 5% so if you are experiencing slow performance in the site please contact manager@custompc.ie and include information such as the browser you are using , time of access and the pages you were havng issues with. If you are using a VPN then this may cause issues with performance on our site however your IP Address is showing you are using a dynamic ip from Eir however there is a code showing which would seem to show your PC is on a larger network or VPN and this may be the issue. Our website will never be the fastest and the reason for this is that our website is designed for customers designing PCs using our PC Configurator Extension. If there are 10 customers using the PC Configurator this would be like 250 visitors loading pages. We do get high numbers of customer building PCs with our PC Configurators in the evening and over the weekend and this will slow the site down however please understand our proority is to give bandwidth to the PC Configurator. Even when there are 200+ visitors using the PC Configurators the only slow aspect of our site should be the initial checkout stage. If you have experienced a different issue please contact manager@custompc.ie and we will try to understand what happened and we will see if there is a solution.
Absolute joke of a company
Absolute joke of a company. I placed order on items that were in stock and had estimated delivery of 1 to 2 days.... got my stuff after 2 weeks. After contacting them i found out they order your parts somewhere once you place order and then you wait. Pure joke to me. Just save yourself unnecessary hassle.
Edit.
Powersupply was not special delivery item. Your website stated delivery within 2-3 working days at the time of placing order so stop lying here. Regardless it was my last time ordering from your shop and i recommend everyone to shop else where to avoid unecessary stress.
18 mai 2023
Réponse de www.CUSTOMPC.ie
Artur ,
You placed an order on the 18th of May 2023 at 6.30 and we shipped your order on the 31st of May 2023. You ordered 3 items on the order with the Aerocook Case coming from our NEXT DAY RANGE and the Thermaltake TRS600 coming from our special order range. The delivey time estimate for each item is displayed ont he product page and it is also stated if you order a NEXT DAY item with a item which days 3-5 DAYS , 5-7 DAYS or 10-12 DAYS then the order will take the time of the longest item. Please note the Jonsbo was in stock for Next Day delivery also even though this was listed as a 5-6 Day item so this did not delay your order. We shipped your order in 9 Business days. I am sorry you did not realise the delivery times. For future referecne the delivery estiamte is on all product pages below the price and quantity and if you scroll your mouse cursor over the delivery estimate you will get more information. Our main business is the building and design of custom desktop pcs and laptops with the component sales a service to our customers. We stock an extensive range of next day delivery items with over 1000 components available for next day delivery. It is however impossible for us to stock all items here in Ireland which is why we clearly state the delvery estimates for all products on the product page.
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