CVP.com - Studley Avis 294

Helpful and informative staff that try to go the extra mile.

easy ordering process online and delivered with care.

Prompt delivery and it was exactly as I expected

Easy to order good price and fast delivery

Ordered on Friday, processed on the same day, received on Monday. Well packed.

Awful customer service. I received a incorrect Blackmagic product (used/non functioning) when it should of been new. CVP informed they only accept returns of incorrect products within 24 hours, or 14 days if faulty, otherwise its warranty/replacement/etc. If I've ordered a new, functioning product, that's what I expect to receive. Both Oliver and Melissa in their CS team are the reason why payment protection systems exist. I asked to raise a complaint for any level of escalation and was refused. I used the retailer in the past but I won't be again, they can fluff all they want in a reply here, consider using someone else.

Just easy to deal with.

High quality, quickly delivered, useful and well-priced equipment.

Good price, fast delivery.

Quality product. With free extremely rapid delivery. Items were very well packed and competitively priced.

I am extremely disappointed with my first (and definitely last) experience with CVP. I placed an order on December 23rd, and as of January 4th, I still have not received my item.

The logistics management is a complete disaster. The DHL tracking information provided is inconsistent and impossible to track accurately. Even worse is CVP's total lack of customer support. I have sent multiple inquiries regarding the status of my order, but I have been met with absolute silence. It is clear that once they have your money, they simply do not care about the customer experience or professional deadlines.

What makes this even more frustrating is that I purchased this via Klarna in 3 installments. I am practically approaching the date for my second payment, and I still have no idea where my product is or if it will ever arrive. As a professional, this delay has caused significant disruption to my workflow.

I would strongly advise anyone to look elsewhere for their equipment.

I ordered camera gear from CVP during the Black Friday period, knowing at the time that some items were not immediately in stock and that delivery would take approximately four to six weeks due to supplier availability. Given how busy that period is, the entire process was handled exceptionally well. The order stayed perfectly within the communicated timeframe, and what really stood out was the proactive communication—I received clear updates along the way without ever needing to chase information or follow up myself.

The shipment arriving just before Christmas made the experience even more special, and it genuinely felt like a well-timed end-of-year delivery rather than a delayed order. CVP sets realistic expectations, communicates transparently, and follows through on what they promise. That combination of reliability and thoughtful customer service made this a genuinely positive experience and one I’d happily repeat.

Great service. Quick reply to my questions.

Purchased 1× Blackmagic DaVinci Resolve Speed Editor and couldn’t be happier. Key points below:

🎛️ DaVinci Resolve Speed Editor – exactly as described

🔑 DaVinci Resolve licence included (huge bonus and great value)

💷 Amazing price – £260.68 + VAT (£312.82 total)

🚚 In stock & fast delivery – dispatched quickly

💳 Payment – smooth and hassle-free

📦 Well packaged and arrived in perfect condition

Excellent service from CVP as always. Highly recommended ⭐⭐⭐⭐⭐

Great sellers

I bought a £250 Amaran light from CVP two months ago, and despite only using it a few times (and always storing it away properly), the internal USB-C power port broke off within the device a couple of weeks ago.

I reached out to CVP, but they raised a repair job and said I had to pay for return shipping. They were also quick to point out that they charge £150 (£125 plus VAT) just to look at a device, if they consider it is customer-induced damage.

While I can fully understand this approach for obvious customer damage, the problem with the Amaran Verge Max light is due to a massive design flaw (Amaran use a daughterboard which has a very weak way of holding the internal USB-C port in place).

I politely pointed out to CVP that under UK law, within months 1-6, the presumption is that the device was delivered faulty and they had to pay return shipping.

They basically said "tough, that's our T&Cs - but try asking our repairs team directly".

So I asked the repairs team directly, and they practically ignored me (they just copy and pasted a standard message back to me).

In the end I went an alternative route with my broken light, but this experience has shown me that I should avoid CVP in the future.

I needed a RODE pro mic for vox pops and interviews for my radio show. I was so impressed with the price of the product but also the ease of the website, the communication and mostly the delivery speed. They'd put most online retailers to shame. Absolutely Brilliant. I absolutely reccomend this company.

Great product, great value and fast delivery with great communication. Will definitely buy here again.

I can’t comment on the product as it’s a Christmas gift for a grandson.

I found the ordering process confusing but I am 78! 😂

Always super speedy delivery well packaged and great service.