CycloTricity Avis 

I ordered a kit with a bike from CycloTricity. However, there was a problem with the availability of the bike. However, Conor kept in touch with via mobile right throughout the whole episode. In the end I went for a full refund option, which was sent back to me in about 24 hours. They are a good company to do business with and nice customer service too.

Not sure cus need nije

Elaine was very helpful and the rest of the staff also. Issue with the battery. New replacement sent out quickly.
Excellent
Paul I

Was a great experience apart from a dodgy battery that was replaced without any hassle at all just a bit frustrating after spending 1050 quid

I ordered a bike from them. After a week I had to chase the order. I was told the following week that the delivery company had damaged it and they wouldn’t be sending it. After several more messages I was called. I was given two options for different bikes, however they were not what I wanted so I cancelled my order. All the while, the bike I originally ordered was still for sale and shown as in stock online. I have now been refunded.

Had a problem with my front wheel fitting but was resolved promptly and efficiently good company to do business with

Purchased a Relay bike from CycloTricity and it was excellent service and great communication along the way. Bike has superb build quality.

I was sold a misrepresented mid drive motor. I bought the 250/500w motor but they sent me a new one that cannot be derestricted. The old ones are no longer ger available. Its a lot of money to spend and not get what you ordered. Although customer service replies quickly, there is no suitable resolution. I bought via cycle scheme so im stuck with this janky motor. I honestly wish I had just bought a mid drive motor elsewhere out of my own pocket. I'd have gotten a better motor for less cost. The battery pack has the wrong label on it which caused issues around deliver. I have a 36v 19ah system but the battery was mislabelled as 48v 4ah. I do not rate the quality of this motor. I did not want a 260w only motor but here we are. I wont be buying from cylotricity again. The whole experience has been utterly disappointing. The motor controller firmware itself has been locked down so a new screen wont allow me to derestrict the motor that I own. Absolutely ridiculous.

Great value, good quality and good support, glad to support a UK company.

Quick response to bike purchase update by Elaine.

We got a faulty battery, sent it back and after a lot of messing about and having to change the delivery address after sending, over 2 weeks later all my emails are not been responded to and been rang about 10 times to be told by Elaine, Conor would ring me, still no response 🙁

Elaine kept me updated on when my package would be sent out and delivered,I've had parts from them before and will be buying from them again as they are very helpful

I only mark the 3 stars ... as the time it has taken (13 days) for a small package with an LED Screen to be processed and delivered.
I ordered on line, it was in stock, you are based in Scotland which is why I originally used your services to buy electric bikes for my hire business, and it takes nearly 2 weeks to get a small item delivered to Orkney. The contact Elaine was very helpful along the way with communications etc, but it was out of her hands regarding speeding up this process. I was losing £40 a day by not having the bike available. Unacceptable.

Whilst there was a delay in dispatch I was updated and reassured.
The battery is excellent and the value good.
Thank you Cyclotricity.

Absolutely delighted with the service and the battery. I received the battery in a couple of days and I was able to ring Cyclotricity and Elaine Macanas was very helpful and relayed to me the information I had requested. All round a terrific experience. Thanks.

I purchased a complete electric bike from this company over a month ago. When I attempted to assemble it, I discovered that the front wheel does not fit into the fork, making the bike completely unusable.

I reported the issue immediately and sent photographic evidence, expecting either a replacement part, technician visit, or refund. Instead, customer service:

Directed me to a warranty for e-bike conversion kits (which I didn’t buy),

Suggested I use a spanner to force the wheel into place,

Eventually offered to reimburse me £30 to take the bike to a shop – despite the bike being brand new and incomplete.

I've had to send multiple follow-ups and was ignored for days at a time. After 30+ days with no working product and no real resolution, I’ve now submitted a chargeback with my bank.

This has been one of the worst online purchase experiences I’ve ever had. Poor quality control, dismissive customer service, and failure to uphold basic consumer rights. If you’re looking for a reliable e-bike and support, I strongly recommend that you buy elsewhere.

Update: It is now August, and the company is still refusing to give me a full refund for the faulty bike, ignoring consumer rights laws, and they are contesting my charge back request. I am having to escalate the issue to a small claims court to get my money back

Great to be able to buy these kits from a UK company. All parts required are provided, and all fitted and running in a few hours. Made a massive difference to my old mountain bike. Very good customer service (but can be a bit slow to respond).

I started to look for a diy ebike solution for my wife forme minster hybrid.

I searched quite a few sites & I found the information on the CycloTricity website very useful, easy to understand & very helpful.

I then looked at their products & bought a DIY front wheel motorised option at £300 which was extremely good value compared to other websites/ providers.

I contacted CycloTricity to keep informed on the progress of my order & they were very helpful! they kept me appraised of the order right through to delivery so I knew it was all in hand & on the way & they even tracked the delivery for me telling me when & that it had arrived.

I fitted the kit to my wife bike very easily! yes it required work, tinkering & adjustment to fit it but it was very straight forward & easy. I did not need any help I just followed the online instructions & watched a couple of their youtube videos for guidance.

the end result is a vey nice electric upgrade that makes my wifes journey to work much easier & safer as a result.

the bike has been working now for over a week takling a rather nice hill every day & it is all working beautifully.

so to sum up I would definately recommend this company & their products to anyone wishing to go down a DIY E-bike conversion. They are definately worth investigating if you want to go down this route to electric bike commuting

Whilst researching eBikes and their manufacturers, I looked at the Cyclotricity offerings currently available online. Having then researched the company itself, I became aware that Cyclotricity had commenced the liquidation process on the 1st May 2025. This was as a result of actions taken by the companies creditors.