CycloTricity Avis 

Beautiful bike

I bought a 250W front wheel kit with a 19ah battery. I paid my local bike shop £60 to fit it (the 19ah battery is large and heavy so I wanted an extra hole drilling in the frame to make the mounting more secure, they also routed the kit's cables internally so it looked nice and tidy.

I bought the cyclotricity kit on the bike shop's recommendation when I was replacing a 2 yr old Swytch kit. The Swytch kit had been reliable and was a good product but after 2 yrs of daily use the battery was inevitably losing some range. I considered just buying a new, larger capacity Swytch battery but my bike mechanic talked me into getting a Cyclotricity replacement. He uses them a lot and says they are very reliable. I'm glad I got it!! The Swytch kit is good but is much more expensive, has lower range per £ spent and takes a lifetime to arrive (unless you are willing to pay a lot of money for faster delivery) By contrast, the cyclotricity kit arrived within 5 days (my swytch kit took 9 months!)

So far it has covered me over 1,500 miles and has not had a single problem. (Occasionally, after cleaning my bike, the pedal sensor needs pushing back into place if I've knocked it while cleaning)
It gets very heavy use; 15 mile round trip to work and daily rides of approx 15 miles for fun. I ride it in all weathers including very heavy rainfall.
The 19ah battery is highly recommended. If I have it on the lowest setting it gets over 100 miles between charges. On level 2 or 3 (with occasional short goes on level 5 as a treat) the range is approx 60 miles. I am very heavy, so smaller riders will get much more!

I would definitely recommend the kit to anyone considering getting one.

The staff at Cyclotricity were very helpful with some technical questions I had when I was deciding whether or not to buy the kit.

Excellent service, communication delivery.
Well pleased with price.

I received my bicycles without problems. I think I got good value for the money that I spent. From ordering to delivery took 7 days, which I think is reasonable for a small company.

I have seen they have mixed reviews, but for me, the customer service was excellent, which means they are working towards a better customer experience.

Great product, arrived in prestine condition, easy to aseemble, all parts given. Communication from Elaine was brilliant, she set my expectations regarding delivery with a realistic timeline.

When I first saw the advert for a hybrid cycle for under £100 I thought there has to be big catch. But no, it states you get no front wheel, yes but when it arrived ever thing else is there . You just need a bare front disc brake wheel . It came very well packed and all things like tools, peddles, front disc, wheel tape .Aluminium frame and rear carrier.

The kit is really easy to fit and is great quality. I had one small issue with the LCD Dashboard, but Elaine diagnosed the problem within an hour or two, it was my fault all along for bending a connector pin. I straightened it out and it all works perfectly. I’m really happy with my converted bike! My commute is now enjoyable and I catch myself smiling as I’m cycling into work.

Conversion was straightforward and when I finally got around to getting the derestrict codes they were very helpful. It's good that I can swap from normal to deristricted and back as I only need derestricted occasionally.
It was appreciated that help was still there even though the support person had been hospitalised.

The guys at Cyclotricity are knowledgeable helpful and courteous, thank you very much for your support.

Fast delivery.
Quality bike.
Good customer service by Elaine.
No issues.

All good customer service very friendly and helpful ☺️

Aura bike without front wheel £75.00.Great value but not Alloy frame as advertised. Bafang crank motor and down tube battery fit with very minimal modification.

Great product and Elaine was super helpful and very friendly when answering my questions.

Elaine was always there with suggestionss

Had a problem with my conversion kit and if it wasn't for Elaine and rami helping with a fast response and going above and beyond to fix it I would have been lost great customer service.

Excellent customer service when dealing with a warranty return.

I e mailed Elaine and informed her I had duplicated my order for a new stealth 1000 battery and very promptly she got back to me and within a couple of day the money was credited back into my account thank you very much for you help Elaine

Great overall experience and top-quality product.

Always have a very positive experience with Cycltricity . Have been helped by Elaine for over 10 years now with a couple of bikes . Bikes good value for money and reliable . Still using bikes bought pre 2012 with new more efficient batteries just added . Always get support on fittings etc in friendly professional way . Would recommend for sure .