Dangerfield Avis 172

EVERY SINGLE TIME I order online from Dangerfield there's an issue. I placed my current order 8 days ago and still no shipping confirmation. It always takes forever for orders to ship - and when they finally do - half of the items are missing (bc they're "out of stock"). Not once have I received everything that I ordered. They'll credit you for the missing items but not refund you. It's so frustrating because the brand is great quality, and the in-store teams are great, but the online experience is just awful.

Bought 1 item through their new click and collect service with the promise of collection within 2-4 days. I already knew their online shipment delays were MONTHS long but given this was click and collect of an item I knew they had in store I though it wouldn't be a problem.
WRONG.
2 weeks later it still had not been actioned so I requested a refund so I could just buy in store. 1 week later Still no answer apart from the auto generated ones. Next email I sent was telling them I would be raising a PayPal case for a refund.
I got my refund 15 minutes later.
Will never ever buy from their online store ever under any circumstances.
Luckily their staff instore a wonderful otherwise I'd ditch them all together.
Online buyer beware.

Worst customer service ever. I would never have ordered from them if I had known how bad their processing times would be and customer service was. It says 2-3 days for processing on their website but I have waited over 10 days for my order to be sent which it still has not. I needed it for tomorrow so I will be returning everything I have brought. I am hoping I will be able to get a refund but it is looking unlikely considering the amount of people on here saying they haven’t been able to get one. I will never be a customer of Dangerfield again. Stores are useless also, they can’t give me a number to call and are very unapologetic. Fix your customer service, it is appalling. $200 wasted on your company, wish I never ordered!

Purchased two items on the 15th and they haven’t been dispatched yet. They estimate dispatch to be 1-3 days on their website and I’m now at 8 if you account for the fact that Monday was Labour Day. I emailed them yesterday to check in but after reading the reviews I’m not expecting a response. I’ve had no contact bar order confirmation.
Given that they’re so expensive for minimal quality, I’d at least expect even average customer service but so far it feels like a scam.

the quality of the clothes is good but the customer service is shocking. they ignore your emails if you ask them to cancel an order, and then refuse to refund you but instead insist on giving you a gift card, i just want my money back, a gift card isnt a refund! ive emailed 5 times about my return and i feel ignored. maybe their stores are okay but the online shop is possibly the worst ive ever seen

Can't thank Rebecca at Bendigo Store enough for her brilliant customer service, she went above and beyond sourcing sizes in a dress that I wanted for my grandaughter, and getting them sent to her store! She is truly an employee who deserves some praise from her employer!

8+ weeks waiting for my order - with still no response from the customer service team yet. Ridiculous.

I received shoes without a buckle and asked for new ones to be taken to a shop near me and they didn’t even put the order through. Worst service ever I want my money back

8 weeks waiting for order, customer service are useless, I received part of my order last week but waiting over 8 weeks for a hair clip that is clearly brand new still available on the website is ridiculous, more than happy to take your money but will not ship out your orders, I used to love dangerfield but this is the last straw, also please don’t advertise things when you have no stock, this is false advertising.

Brought 2 things online. And the one thing I really wanted wasn't available. Got a refund, but not for the shipping fee. If u like getting dicked around then order from this website. Total crap service

I ordered almost a month ago and they haven’t even shipped my items. I contacted them through their website and got an email back days later saying to send it to a different email and still haven’t heard anything. Have requested a refund and haven’t heard back.

Firstly, it took them over 14 days to half ship an order. This being after I attempted contacting them to cancel it due to their wait times and not needing it anymore. Well, almost 30 emails and customer service request I have still not had a response. Eventually the half of the order that did come was such terrible quality I took it straight instore for a refund - well, they only gave me a credit. I am still chasing half of the remaining order and it's been a month now. I just want my money and a refund for the huge fees I paid in shipping. I have even contacted the ombudsmen because they simply are a scam.

Just read everybody else's reviews, saves me time! I gather I'm never getting what I ordered and have lost my money 😔 IF THERE WAS A MINUS AMOUNT OF STARS OPTION, THATS HOW I'D RATE THEM. Should be shut down

They deserve ZERO stars. I ordered clothes on the 14th of August, still no updates with tracking. Fast forward a week I emailed asking where my order is and why it has not been dispatched. No answer. Then I tried calling, no answer. Have emailed AGAIN. Will see if they bother contacting me.

I am demanding a refund. This is just unacceptable. Brands bigger than Dangerfield can manage to ship out their orders faster and have way better customer service. I have also lodged a dispute with Afterpay as this is just not good enough. I needed one of the items for an event this week.

Absolutely furious to say the least.

Absolutely horrible!
Don't bother to even browse here .
The quality of all the products is a joke then there's the stores policy which is more of a joke . I've had multiple purchases resulting in poor quality to have continued returns where I was only offered exchange or store credit literally having to fight for a refund even though the store managers and employees were admitting towards the products poor quality. I was later informed that I am rude and a Karen . Excuse me but what ? I've now decided to just not shop here ever again . Total joke of a store .

If you are from Europe and are thinking of ordering from this brand, don't. I paid 25$ in delivery service, it arrived 1 month later and I still had to pay almost the same amount in customs tax. Not to mention that they sent it in 2 separated parcels so I have to pay for each one. The sizing is a joke, it fits like a garbage bag. I ordered a skirt with a buckle with loop to hold it (???). What a waste of money...

if you have uncommon body proportions it's very hard to find clothes that fit well that aren't stretchy so do try stuff on, but the dress rooms have lighting that makes you look like you are hungover and lost 3 days of sleep.

and all their earrings and tights are dropshipping,

but the people are usually really nice in the store and there are lots of more interesting things to buy as gifts, like a more appealing typo

I visited your Dangerfield store located in Melbourne Central, I believe, on Saturday 10th of June.
I was greeted by a bubbly lady as I entered the store. Thank you.
I was then greeted by another lady, Freya, and she was friendly, helpful and an absolute delight. Her customer service, authenticity and product knowledge is rare these days and she was amazing.
Freya, thank you so much for my experience in Dangerfield on Saturday. I was actually going to keep walking past but I am so glad that I came in and left with an awesome new coat and happy with receiving such great customer service. You are a rare gem when it comes to customer service, thank you.

Agree with all the comments here regarding the non-existent customer service. I’ve tried everything, turning to Twitter and Facebook, to try and shame them into calling me but nope, nada, nothing. Don’t order online. You can’t return anything. You have to have a credit note for 3 years. Unbelievable. This is 2023. I just don’t have energy to fight it at moment, but I will.

They cancelled the majority of my order after over a month of waiting, and instead sent me someone else's order from a brand I have never heard of. Tried to contact them through multiple avenues and have been unable to get a response. Order online at your own risk!