Dangerfield Avis 172

Beyond bad. it's terrible!!! buying online from their site is a stressful ordeal and their shipping cost is not cheap (15 dollars!!!). Seriously I've never had this issue with Dotti and Glassons. I've been chasing their customer service for weeks for an update on my order. Have sent emails but only to get a reply of giving me a 10% discount. I'm one of the unlucky ones to order on Black Friday sale and so far I only received one out of 4 items. I got a refund for 2 items and the other one got sent back to the sender because there is no address!!! Up to now I have no idea if I will still receive that item given the holiday season. I do love their clothesline but this experience is just a good reason to steer clear from their online site. Better buy from the store instead.

I don't know what has happened. We absolutely love Dangerfield clothing and DF used to be great for online purchases, but this last order has been a terrible experience to say the least. Placed an Online order at the end of November and have only received 3 out of the 7 items purchased, even though their online shop still says they have these remaining items in stock in the sizes ordered (so not a stock issue).
They do not respond to emails, phone calls, nor messages.
DF need to sort it out quickly, this is beyond being "patience", it is quickly becoming the territory of non-delivery fraud.

Do not ship online, they just take your money and you receive nothing from them.I sent back 3 items that were the wrong size which cost me $20 to do so.Six weeks later still got nothing.Another order I only got one thing you try to contact them and never get any reply.
Crap company!!

US customer here. DF underwent a major overhaul of their online system and so a bunch of orders got lost in the mix. I'm one of the lucky ones that have received 10/24 items from a November order, and now more are on the way. Customer service also responded to my inquiry within a week and also refunded my shipping cost upon request. I understand that people ordered gifts and have been waiting a long time for items to arrive, but if we just give them time to sort things out, it may be a good outcome in the end. I imagine that the lost, older orders are more likely to have items out of stock now, so sourcing is especially difficult for those in particular. In the end, I hope they make things right for their AU customers. I really like DF and plan to continue to order from them.

My experience echoes everyone else's here. Tried ordering clothing online, tried following up my order (heard nothing for 5 weeks), got told they couldn't find the shirt to fulfill my order. Called a store and they confirmed they had the shirt in stock and would hold it for me. Told me to come into store to pay for it then they'd ship it. Went to store, they said that wasn't possible. Just got totally run around, still don't have the shirt after 8 weeks. Online is a disaster with no recourse. Save your money and avoid online shopping with Dangerfield.

I would give 0 if I could! They sent 1 item from my order and then nothing. It's been 4 weeks and haven't heard anything about the rest of the items. I've filed a charge back with my bank but that 1 item they sent will probably mess it up. Say goodbye to your money buying online from Damgerfield.

I truely do love the clothes but the online experience is so bad I’ll never use it again. Ordered early November and received one item out of the 3 ($15postage for a small pair of socks) highly suspect they’ll cancel the other 2 items. This is the third online order I’ve had that has been messed up, should have learned my lesson from the first which saw all items cancelled except a pair of earrings, again sent with a $15 shipping fee… if you have the ability to purchase from a physical store, do that. Online is rubbish, trying to contact them is useless they never get back to you.

Wish that I could give them negative stars. PLACED MY ORDER in November pre Black Friday Sales. I received one item out of 6 ! No response from Dangerfield until 2.5 weeks pass. Response : Here's a $10sorry coupon to use on your next purchase ( umm hell No ) After sending several emails only response received was oh we're transitioning. One tartan pinafore received from Factory X from Dangerfield. 8 emails not even responded to. The matter has now been escalated in PayPal and I will NEVER purchase from Dangerfield Again. -10/ 0

Absolutely terrible customer service. I sent an order back weeks and weeks ago and they have not responded to any of my emails. I will never buy from them again but for now I am $118 out of pocket. Something needs to be done about them. So frustrated and angry. Their phone number goes nowhere as well.

I also wish I had read these reviews. Worst customer service ever, they just don’t respond. I’m waiting for a response from Atinder, who apologised that the dress had not been shipped, but that it was on a sourcing list. Why is it advertised on your website then, with a shipping timeframe? I was offered a refund. Have replied to this email and it’s been over a week and Atinder has not followed up with me. I want my refund now as I have had to now but something different for my sister for Christmas.
I even got a “we’re you satisfied” email from them when they haven’t resolved anything. Will never shop with them again unless they can turn things around and quickly!

I have loved this shop for years and never had a problem however twice now ive placed an order with no communication for weeks! My last order came partially and then i had to wait 5 weeks for the rest with no option for a refund

Placed an order over 4 weeks ago, pre Black Friday sales and still has not been sent, just excuses from support team. No indication on when it will be shipped.

Placed an order over 10 business days ago/two weeks with express shipping paid, after six (business) days passed I still hadn't received any dispatch information so I sent an email enquiry, it has taken them four business days to respond to my enquiry.
Their response was simply that they'd lost a bunch of orders when moving their website across (?) and that mine was one of them, and they'd let me know once they dispatch it, also gave me a heads up that a few of my items have since sold out, but did not tell me which items and that they would be refunding those items once my order was finalised.I was then offered a coupon for 10% off a future purchase with them, which is absolutely pitiful, as if I'd want to do any more business with dangerfield.

This order was quite large, 18 items in total, placed over the black Friday sales, so it makes absolutely zero sense that dangerfield would be transitioning a website during this period, it's either poor planning or negligence and I suspect both.

It's been 14 days in total, since I placed my order, I haven't received a dispatch time yet or any future indication of when to expect one, an update of what items I would be supposedly receiving, and zero compensation. I have put in a request for a full refund and haven't heard back.
I paid for express shipping so I would have peace of mind that Christmas gifts would arrive by early December.
While the clothes and accessories are cute, I would advise avoiding this company in the future, express shipping is a scam, customer service is virtually non-existent and even if they were to ship my items out immediately I'd only receive half of what I'd ordered if I was lucky, as far as I can tell from looking at what's still in stock on their website, seeing as they do not care to tell me what items are available.
Avoid at all costs, not worth the hassle.

Same s**t as Princess highway. They are same shops and incredibly sister shop of gorman.
Avoid this site, maybe you can shop offline, never online.
No dispatch, no response to your inquiry. Waste of time and money.

Tried to cancel an order 4 weeks ago and no response to my email. Also ordered something on a sperate order and it never arrived with no responses again to my emails.
Bad company

Wish I’d read reviews before spending a lot of money on this business, now having received nothing in return and zero explanation from the company.

I ordered a month ago and have not had any correspondence regarding my order other than the initial order confirmation. My order appears to have not even been dispatched yet. I put in a brief support request 10 days ago regarding this situation, and have still had no response.

Given my experience with delivery I can only imagine that returning any unsuitable products (if I ever get them) will be so much of a hassle I will be unable to do it in time.

UPDATE: the day PayPal contacted Dangerfield and issued me a refund I received an email from their customer service. I had already received the refund so didn't bother with trying to reship the remaining items.

I made an order on the 19/9/22, paid express shipping. I received 3 out of 8 items. I've emailed and tried to contact customer service many times. I even lodged a complaint through PayPal and waited a week for a reply. Fortunately PayPal is now escalating the dispute so hopefully I will receive my money back.

I will never buy online with Dangerfield again and I'm hesitant to even shop in store based on the way their company handles disputes. I feel sorry for their shop employees, I'm sure they receive most of the complaints in person when it isn't their fault.

Sizing is highly inconsistent, can be anywhere from an 8 to a 14 with their clothing, their customer service is abominable. Paid 15$ for express shipping for 3 items, a top and 2 skirts, the skirts come within the 2-4 days as stated on the website but it has been well over a week, a week and a half actually which is twice the amount of time stated on the website and the top hasn’t come. We then get an email saying they need to “resource in order to ship” to us, with an apology but no reimbursement for the extra money we paid for shipping. These items were bought for an event, hence the express shipping but Dangerfield has let us down in this department. Now I have to scramble to find something for the event, as the item of it ever comes isn”t even close to being on the way in time for the event, despite having ordered in advance. This is not the first time I have ordered something online only for it to no longer be in stock. Considerably every other review seems to have the same issue, it would be nice if Dangerfield tried to improve their practices regarding stocking in the future.

I ordered three items on September 22nd and was told the items would dispatch around two weeks from then, since it was an international order. Nearly a month later, and I’ve sent two enquiries that have gone without response by the company and haven’t received so much as a dispatch email. I suspect they might be engaging in dropshipping because their items aren’t as readily available in their warehouse as they should be, despite their promises of ethical business practices on their website. Ugh. I should have read reviews before buying, and am sorely disappointed in Dangerfield because their clothes are so cute, but I won’t chance buying from them again.

Update 10/19/22: After sending a dispute through PayPal, suddenly I've gotten a notification from DHL that my items are on their way after radio silence from Dangerfield. Still no answer from Dangerfield's customer service though. I will post an update if/when the package arrives.

I made a large order online (about 20 items of clothing) and didn't receive an item. The package was damage on arrival which could explain why or it was missed in picking. Explained my situation and added pictures and was ghosted. Emailed again 4 weeks later and still nothing.
Terrible customer service,won't be shopping there again which is sad since they have cool products. Really disappointed.