Davan Caravans Ltd Avis 114

The levels of customer service are the best we have received from any UK Motorhome supplier not only from the excellent sales staff but everyone right down to the accessories dept ,admin and after sales dept .Nothing seems to be too much trouble from the whole team.That’s why we chose to deal with Davan above all other dealers we have visited (and we have contacted many to achieve the choice of the right vehicle ) Many thanks Davan until our next visit Bernie and Ivoni Andrews

Purchased air awning but was faulty upon first use. Emailed the company and was told to tighten the valves which I had already checked but did so again. Made Davan aware that this had not rectified the issue and they said they would forward our email to the manufacturers (Quest) for any other suggestions or new tubes. After a number of emails asking me to ascertain which tube was faulty and establishing that it was to do with the horizontal section only (and despite having advised them that I thought there was actually a fault with the valves, as one just seemed to be turning and not tightening on this horizontal section) I was finally sent one new tube (even though there are two). As it didn't appear to be a tube issue, we finally lost the will to live with the product and asked for a full refund which Davan duly paid, however it was disappointing that I had to pay the £25 postage to return the faulty awning to them without any offer of recompense of the postage. So even though their email communication levels are very good (Sam dealt with this issue) and they did indeed make a refund, it was quite a stressful process getting the refund and I am still out of pocket by £25 for something that wasn't my fault - their response to my google review says they initially offered me a refund or replacement part but that us untrue - I WAS NOT initially offered a refund!. They also go on to state that another part was ordered after the first one didn't work but we didn't even get that far as we had lost faith in them by then so once again that is untrue. Google reviews does not allow me to write a further response making people aware that this company lie in the response making them look reasonable to anyone reading their reply which is misleading SO JUST PLEASE BEWARE OF USING THIS COMPANY.

Absolutely superb after-sales and workshop. Nothing is too much trouble for the super-friendly service desk duo, Kerry & Maxine. Jerry and Ashley in the workshop are two of the most professional and skilled technicians you could find. Ashley, in particular, looked after my motorhome as if it was his with immaculate attention to detail. Overall, exemplary service. Thank you.

Thank you Ian for your kindness and patience when we most needed some help when our power steering developed a problem …. and to Davan for supplying courtesy transport to get us home.
Davan are a very friendly professional company who seem to employ staff who go beyond what is expected on a daily basis.
Since purchasing our Pilote motorhome and our dealings with various staff members we have always been treated with respect and friendliness. I would have no hesitation in recommending this company.

Excellent customer service. Although Richard sold us the camper, we dealt with Lonsdale. He kept us fully informed throughout the process and was informative and helpful with decision making. A pleasure to deal with. As was Lisa who sorted all our finances and paperwork. Everything was clearly explained and well organised. Even when we had a slight issue with the van, it was dealt with effectively and immediately without fuss. I'd highly recommend this company.

Thank you Paris for arranging the repair by your gas engineer Jason. He came early morning and swiftly sorted out the problem and repaired the cooker.He provided an excellent service. Thank you. R W.

I have been using Davan Caravans for a few years, to get my caravan serviced, they always accommodate me to my convenience and their staff are both polite and professional. Paris has been on hand to ensure that I am satisfied with everything, thanx to all their staff.

have always had good service from this company.
Yes they have had issues but dont everyone

you normally only hear of bad experiences not the 100's of good

even though the are 375 miles away from my home.

The sales team are Davan motorhomes are excellent apart from not telling me that the installed satnav needed maps purchasing separately.

I bought a brand new Pilote motorhome at the end of June 2022. I found several faults with it which should have been found prior to my purchase. for example, the bed frame stuck and not being able to be pulled out, the magnetic strip broken and pulling off the door, the battery repeatedly going flat. When I spoke to 'after-sales' they asked me to deal with the sales dept 'as it would be better coming from you' I explained that it was the job of the aftersales dept. I brought my motorhome in for repairs twice over the following months and received either a rude and /or frosty reception. Twice when I took my van back leaks had appeared in the sinks which were not there before. The first time the kitchen sink pipes were completely pulled apart. Dirty water went everywhere. After getting no reply to me calls messages and emails I fixed it myself. The pipe had to be unscrewed for the sink drain put back together and re-screwed back to the drain. Davan said pipes can work their way loose but the fact that it had to be unscrewed to put it back together negates that. There were no leaks prior to my fixing it or after. They offered me some compensation but then none was forthcoming.

I took that the van in for further work a few months later and then found that the bathroom sink had a leak - again it wasn't there before.

Co-incidence? I don't think so.

I have tried to address these issues with different people, they promise call back and don't, promise to get a Manager to call me - they don't. I had an email from Mark Davies, I replied - no response.

I would have happily had someone at Davan deal with the issues instead of writing a negative review but no one seems interested in talking to me.

My motorhome is booked in again to have the bathroom leak fixed. This time I will stay with it to watch what they do..........

The incredibly poor customer service I have received has spoilt my experience of buying a motorhome.

I had 2 faults with my motorhome which needed to be repaired under warranty.As I had bought my motorhome at Alan Kerr I took it there and they said they would do the paperwork for the warranty. 10 months later I was still waiting, having been told one part had been sent but was faulty, so they were waiting for another. Alan Kerr told me no one else would do the warranty work as I had bought it from them. Another lie as I rang Davan, spoke to Paris who said they could do the paperwork and get the job done.
I spoke to Rollerteam to find out Alan Kerr had never even requested to do the warranty work and had lied to me for 10 months.
Paris kept me informed of the progress of the warranty work and once the parts were delivered to them arranged to get the work done.
The work was done efficiently, and overall I am very happy with the service from Davan.
Needless to say I will not be using Alan Kerr again but will have all work on my motorhome done by Davan

Got the job done with a minimum of fuss. Staff are super friendly and helpful.

I'm looking to upgrade my van and looked around the stock ,while there I must have dropped my wallet unknown to me ,later that day I realised it had gone and gave up hope of getting it back ,I was totally shocked when davan motorhomes had found it and posted it to me ,restores my faith in people so 5 star service

Paris and Jade in the service department are truly amazing both with great Spence of humours.
I had a phone call from Paris to confirm a couple of parts had arrived from Swift where Paris had contacted Swift direct.
Picked up the parts and had a lovely conversation and catch up with Paris and Jade.
Their customer service skills are exemplary and you won’t get better customer skills anywhere. We wouldn’t go anywhere else and Davan need to keep hold of both Paris and Jade because their amazing. We come all the way from Keynsham because of their great service and personalities.
Thank you both. Don’t ever change.

Beyond great customer experience. I bought a new caravan from the dealer near our old home. We are now in Weston-super-Mare so I asked Davan if they would do some warranty work. Paris (in servicing) said "Yes of course". Not only that, she found me a very quick appointment as the work is fairly minor and she then offered me a service plan without any pressure at all to buy it. She was so helpful, so approachable, so open to questions. She could not have done more. When I dropped off the caravan, all the paperwork for what we agreed was there ready and waiting. Absolutely brilliant customer service. Paris is a really good advocate for Davan Caravans and I am so relieved I approached them. Incidentally there were plenty of smiles from all the staff I met when I dropped off the caravan. Superb welcome to Davan.

Poor aftersales service all round and wouldn't recommend at all. After spending +£54k on a brand new motorhome (sales were actually super helpful) I lost patience with all the issues and sold it. I even had to issue a rejection notice to get them to complete the outstanding works.

They managed to damage it in the workshop and while they did eventually get it repaired - the work was so bad I had to pay to get this resolved elsewhere. +250 days to organise warranty work for faults from handover and almost every communication I had with them was painful.

I've lost track of the number of 70 mile round trips I've had to make to sort out service issues not to mention broken promises to return calls or get things sorted. Even when I ordered replacement parts I had to drive all the way there only for them to say they made a mistake and didn't have it. While they blame high staff turnover/new staff for most issues Davan really need to sort out their service levels as there is no excuse for rude behavior. While customers aren't benefiting from Davans aftersales, their competitors surely will be!

In short - if they have the 'new' (so under warranty) van you want buy it but drive it somewhere else for aftersales!

Davan carried out some warranty work and the first annual habitation service for my Roller Team T-Line 590 June 17th. I collected it at the end of a hot and very busy week. Notwithstanding, the overall customer service given by Paris and Jade was happy, 'can do', highly competent and unflustered. The engineering team led by Ian was one of the most effective and professional I have experienced for a long time. Ian in particular spent time explaining in layman's terms what work was done, how the complex systems operated and what to watch out for. He was clearly deeply experienced and a master of his trade. Comprehensively outstanding - this was an excellent example of getting what you pay for. Thank you!

Be aware. It charged me a flat rate delivery fee of £6.95 for a £3 small piece piece of plastic after I’ve placed the order. I didn’t know hidden fees were such a thing anymore. It would have been nice to be informed at checkout.

Just bought a Roller Team T-Line motorhome from DAVAN. Could not fault their initial sales, collection and after sales service. Motorhome was missing a ladder for the drop down bed which they instantly offered to provide and ordered one from Roller Team Italy.
After sales team have been superb! Thanks

Very mixed service here.
We bought a motorhome from them and it couldn't have been a better experience - Lonsdale the salesman was friendly, efficient and genuine.
The aftersales service couldn't have been more of a contrast. We had to constantly call for updates as promised callbacks did not happen. On the phone the aftersales team were patronising at best, and downright rude at worst.
Jamie, the workshop manager, was the exception - he's a decent guy.
Overall, approach with caution.

I recently bought a MiRider One ebike from them. I enjoyed going to collect it where I found the people very pleasant. I enjoyed browsing in the shop. Clearly they are not a bike shop so I wasn't expecting any expertise but when I had a couple of after sale issues they quickly found the answers by liaising with MiRider and called me.