Davan Caravans Ltd Avis 114

Called in on holiday in newly acquired motorhome with faulty toilet cassette and over running water pump. Had the cassette in stock and technician fixed the pump pressure valve whilst we waited at no cost. Brilliant service and shop - highly recommended. Thank you.

I have ordered a bumper to rollerteam motorhome and asked many times via email with final cost of replacement.
Got confirmation that is the final price.
Needed to pass the cost to the client.
It arrived 6 weeks after ordering and even though i had confirmation on the email Davan wanted to charge for fitting .
Abosultely very bad service and rude staff and will not use them at all.

Excellent customer care! We were experiencing problems with our 2016 Auto Sleeper whilst on holiday in Cornwall. A drain hose had become detached from below the basin on the bathroom. Grey water was leaking into places it really shouldn’t!
We phoned Davan who said the earliest they could guarantee to look at it was 10th Oct but to bring it in and they would store it until they got a cancellation! I did that and went home to wait. A few hours later they phoned to say that they had done it and also fixed a leaking fresh water drain tap.
On collection I was expecting a hefty bill but was charged £35 for half an hours work. - Outstanding!
Very highly recommended- They clearly believe in fair price charging!

We wanted to buy an air awning. After visiting showroom where the sales staff were extremely well informed about different types of awning and their good/bad points, we were asked what we were going to use the awning on, how many people would ideally be using the space, what time of year and how long at a time we would be using it?
On advice we opted for the Dometic club air s an all seasons version.
We were asked to say what in an ideal world we would like in the awning package as far as extras etc. And the rough price we could afford then the sales lady built a package suited to our needs, and worked out a total price calculating a discount.
Collection of order was seam free.
On using the awning for the first time we watched the YouTube videos on how to erect our model a couple of times on advice from other owners and sales lady, the erection was relatively problem free and very very quick, the awning was extremely stable and mostly draught free, curtains were difficult to thread on ( so we’ve left them connected when packing awning away), zips were easy to connect and use, airing sections also have good strong zips, we opted for the electric inflation pump and it was so easy ( you set required psi) even cutting out when required psi had been reached.
Only drawback is on unpacking awning we discovered it didn’t include the expected draught skirt ( Dometic as a company have opted to not supply automatically as their awnings are suitable for both caravan and motor homes and motor homes do not have the rail for feeding skirt into therefore they would be wasted. ) but Davan sorted out a piece to fit the length of our caravan to include the extension we had also bought.
Overall one EXTREMELY happy customer

Just used their online shop.
Cheapest price around, very fast delivery, kept up to date via email of each process of order (maybe a few to many emails?) Got my custom from now on. A1+++

Checked in for a pre- booked habitation check . Staff member checked the van and found no problems. We later experienced battery problems which the staff member stated was "a coincidence" and nothing to do with their inspection procedure. We cannot argue this and later telephoned and emailed Davan asking for assistance. Sadly they chose to ignore our requests. Is this an example of customer care? Not impressed. We now have to get a further check at an additional cost. Thanks for Davans caring attutude.

With reply to your response. I sold my vehicle through autotrader and found no problem with their system. When I sent a text message from their site I got a message to say it had been sent. As I said to you via email, my mobile is my business number so I'm always available so to say YOUR salesman rang several times is a lie. Also you say he left me a message to ring him back. He's a liar, as I said to you, I do not have a messaging service on my line. If a customer contacted me to spend 50 K on a extension, I would have made a real effort to contact them. I look forward to the time when the feast turns to famine. Good Luck.

First class establishment with great customer service. Recommended

Davan caravans, motorhomes and campervans range is wide and incredible! Their services and maintenance are of highest quality we know of. We ordered our van with many technical extras to suit/fit our #vanlife and they’ve done a superb job. Powerful solar panel with a huge battery bank, Maxxfan fitted and many more bits to make any trip more comfortable and secure. Whether it’s a motorhome, caravan, campervan or camping equipment such as awning, tents etc your home needs a home and Davan does it best with 85 years in the business! Cheers 🥂🎉

Great service and the Caravans are of good quality. Will buy it again!

I am so happy with our new van, which we purchased at Davan. They are real motorhome specialists, very friendly family-run company. There’s a great camping equipment shop on site, which is also available online. Real pleasure to deal with!

What I like most about these guys is that they take great care to make sure the vehicle suits your needs. They spent ample time with us going over how we may want to use a motorhome, showed us a variety of layouts, vehicle sizes and explained in detail each option we can go for and whether we practically need it or not. With 84 YEARS in the business they definitely demonstrated to us they know their stuff! To top it up their prices are great. We’ve looked around for a long time and are very glad to have gone with Davan Caravans Ltd. highly recommended!

Very disappointing service, especially as our caravan was purchased from Davan.
Rang 3 times to enquire about replacing a broken flyscreen urgently as just sold van and new owners were collecting in a couple days. Was assured each time that my calls would be returned but no. Even told they were very busy but I rang first thing and didn't need info straight away, just by the end of the day which I was assured would happen. I just wanted to place an order. Staff were disinterested at best and I was also cut off on one call and no-one bothered to ring me back. Terrible customer service. I then phoned Highbridge Caravans and got information straight away whilst on the phone!

We bought our third motorhome, a Pilote from Davan in Aug 2016. We had always had excellent service from the previous two dealers. Despite having had our new vehicle for a month, they did not do a pre delivery check on it. We got home to find at least 6 faults with it including broken shelves in the fridge, electrics to toilet not working, radio didn't work, the grey valve could not be opened plus others. When we called them about it the attitude was extremely indifferent and arrogant. Bring it in, they said expecting us to do the 200 mile round trip, again. This was appalling service, but their arrogance was breathtaking. They even sent me a card asking how could they improve? Unbelievable! Thank goodness we have sinced changed to a Burstner from Chelston Motorhomes, where the customer care is the opposite of Davan's. I BELIEVE Davans service would only be complimented if customers experienced no faults. Having worked myself for many years in customer service Davan have no idea how to deal with customers who have a genuine grievance. I also cannot recommend Pilote as they clearly sent the vehicle out unfinished.

I drove from Stourport to Weston on 5th May for a pre-arranged visit to Davan to part exchange my motorhome for an Autocruise Tribute 669. A representative from Davan had given me a part exchange valuation by email and said he would see me on Sunday.
The agent that I arranged to meet was not on site when we arrived but had left details with another agent, the only other agent on site that dealt with motorhomes, this agent told us where the van was and left us to look around it.
He joined us after around 10 minutes, said he needed to check over our van and went to get his damp meter.
He did all of the outside checks then checked for damp which was clear. He then went outside and returned to tell us that someone else wanted to leave a deposit on the van that we were buying and there was nothing that he could do about it.
I can't believe that they sold the van to someone else while we were in the middle of doing our part exchange. I work in an organisation that relies on customer goodwill and I have to say that this is the worst case of customer care that I have ever witnessed. SHODDY.

I have now spoken to the owner of the company and he has informed me of a few facts that I should have been told on the day.
The couple that bought the van had already been shown around the vehicle earlier that day, their part exchange evaluation had already been done and approved.
This is the only negative review that I have ever given and would not have done so if given the right facts.
Still only 3 stars though due to lack of communication,during and after the event.
Steve Smith.

We have purchased three motorhomes from Davan and have been treated in a professional and very friendly manner by the sales team. The support of Aftersales/Workshop have worked on the van due to accidents and servicing and have always been very friendly, courteous, and most particular in doing the work properly.

Bought our Abbey Cardinal caravan from Davan in 2004 and thanks to their regular servicing it still feels like a new outfit. Never had any leeks or worries about the plumbing or electrics. The shop has all our touring needs at sensible prices and the staff are always pleasantly helpful.

The worst company I have ever had the misfortune to have to deal with. Their customer service was dreadful & fobbed me off with all sorts of rubbish. The attitude from the management when I politely raised my complaints after six months of being given the run around was outrageous: going back on a promise to extend a warranty & personally handing over a van that was still not ready.
I wouldn't even buy a groundsheet from this company, let alone a motorhome. With their disgraceful standards & attitude to customers I am amazed they are still in business.

Davan carried out an annual damp check on my 3 year old Pilote motorhome today. They did it last year as well. An excellent friendly service. They gave me a comprehensive diagram of the whole van with all of the many readings marked on. Just a one hour labour charge and I was back on the road after an hour. I'm very happy with the whole experience.

i must say that i was extremely happy with the service i was provided at davan. the staff were knowledgeable and friendly. as a newbie to motor homing there was a lot for them to explain, but this was no problem for them.
i purchased a motorhome that was perfect for me and my family.
the service record and condition of the motorhome was very good and organised. all tests were carried out that meant i was ready to go.
before taking the motorhome staff member lonsdale evans spent a long time explaining all aspects of the motorhome in detail which was very comforting. thank you lonsdale i would recomend you to all my family and friends you really are second to none.