Terrible customer service. Use at your own risk. We ordered 2 items and one was inferior quality so I wanted to return it for a refund. They told me it would cost 20 GBP or more to return and it had... Voir plus
Daveandcarteruk
Merci de votre visite sur Trustpilot. Malheureusement, il n'est plus possible de laisser un avis sur cette page parce que le site web de l'entreprise n'existe plus. N'hésitez pas à nous contacter si vous avez des questions.
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Lisez les avis des autres
Misrepresentation on a massive scale. This company portrays itself as a couple of lovely chummy blokes looking to change the world of fashion. The reality couldn't be further from the truth. I or... Voir plus
L'entreprise a répondu
This is a scam company, do not buy. Do not buy anything from them. They are not a UK brand, they are a warehouse in Hong Kong. Their return policy is awful, expecting you to pay for the shipping retur... Voir plus
L'entreprise a répondu
Bunch of scammers!! No order confirmation or tracking details given. Only give false promises via email. All their responses for negative feedback are the same. The phone number given is unobtai... Voir plus
L'entreprise a répondu
Les gens ont aussi consulté
Breathable fabric
Breathable fabric, decent drape, may buy more colors despite expectations.

Réponse de Daveandcarteruk
Happy with both product and service
My order arrived earlier than the estimated date, which was convenient.

Réponse de Daveandcarteruk
Fabric feels airy
Fabric feels airy, fit acceptable, considering more shades despite expectations.

Réponse de Daveandcarteruk
Arrived quicker than expected
The colour of the dress was exactly as shown online, no surprises.

Réponse de Daveandcarteruk
Ordered clothes 2 weeks before a…
Ordered clothes 2 weeks before a holiday they didnt arrive until after the holiday wouldn't send returns form kept offering me 20% off next order then 70% off next order and then said I had to pay £50 to return items back even though the clothes was worth 79

Réponse de Daveandcarteruk
The company is absolutely…
The company is absolutely untrustworthy! Their website claims to deliver in the UK within 3-5 business days. I believed that and placed order. After 14 days passed, when I started chasing, they told me that their policy is to supply between 7-14 business days. Which is a incorrect and misleading against their written policy. Then they claimed that the shipping will come from china and it takes time. Then they dropped a packet to my door that has arrived from an UK location. And now they are demanding £50 to process the return mentioning that it will go back to china. They also claim that this is clearly written in their return policy - which is a lie!

Réponse de Daveandcarteruk
This website is a scam
This website is a scam. The items come from China and look nothing like the photos advertised. When you contact customer services, the responses are all AI generated and they do not accept returns despite claiming they do. As others have mentioned, you can't reverse the payment even if you payed on credit card and contact your provider. Please do not purchase anything from here.

Réponse de Daveandcarteruk
Sham do not use this site
shocking customer service a total sham Web site ..item not as ordered refused to sort out problem unless involving more money..item that arrived was such more quality ...Do Not Use this Site ...I would have given a minus if possible ..not who they say they are

Réponse de Daveandcarteruk
Looks exactly like the photos
My bag feels sturdy and has enough space for daily use.

Réponse de Daveandcarteruk
Their clothes are of a pretty poor…
Their clothes are of a pretty poor standard. Also, their return policy is misleading. Return goods cost more than the item purchased. Return goods have to be sent to China. There is no mention of this on their website.

Réponse de Daveandcarteruk
Looks good and feels sturdy
The shirt I bought works both for work and casual wear, really versatile.

Réponse de Daveandcarteruk
This is worst experience for me online…
This is worst experience for me dealing with customer service of any online retailer. They clearly misled me with incorrect information on their delivery policy when I enquired about delay in delivery. Then when asked for cancellation and refund, they kept avoiding in responding my query and kept writing that they will eventually get the delivery. It’s about 3 weeks and I’m still kept on waiting. Formal complaint is on the way to watchdog to block the retailer for lying about return policy.

Réponse de Daveandcarteruk
Do not touch with a bargepole
Bought a black linen shirt to wear to a funeral the following week. Shirt arrived three weeks after order and the quality and fit were appalling. I was told, after complaining about delivery time to check their Ts and Cs, which actually stated they would process order in a few days and deliver within a week. When I tried to arrange a return I was told this would be at my own cost to a warehouse in China! Happy to pay for returns, but not to China! Again, they said check their Ts and Cs but NO mention of having to return to a foreign address. Tried to instigate legal action but they have no UK entity, so not possible. Shoddy company, shoddy product, fraudulent Ts and Cs. Avoid at all costs. When I started complaining strongly they stopped replying. Scammers. Avoid.
And, after my review, the same response they've sent to EVERY negative review. So, Dave & Carter, you've ignored my last four emails, why would the next one be any different? Refund my purchase and you might get an extra star, but to be honest I'd rather people saw the true grifters you really are. DO NOT BUY FROM THESE SHARKS.

Réponse de Daveandcarteruk
Fraudulent website
Fraudulent website , very poor quality , Their website name and images doesn’t match with what they sold us , it says UK BUT Company is in CHINA .
You can’t return the product if you don’t like it as their company is in China . your postage fee will be more than what you bought so you will give up , and not trustable whether you will get the refund even though you return it to their company in China .
I'm writing to warn others about Dave and Carter Uk . Not reliable website .

Réponse de Daveandcarteruk
Truly appalling quality tee shirt.Worst garment I have seen!
Truly appalling quality tee shirt.Was going to sent it back but told it had to go to China factory at s cost of about £30.Arrived scrunched up in a plastic bag with no delivery note and the garment had no makers label if any sort.Customer service not interested and just offered a discount on next order.Why would I want to order another lids of rubbish.Truly it was not even fit enough to go to the charity shop and regrettably consigned to the bin.

Réponse de Daveandcarteruk
Weekend Bag for Short Trips
This weekend bag has been great for short trips and feels built to last.

Réponse de Daveandcarteruk
Quality was terrible - 1 star rating is far to generous
Quality was terrible, cheap material, does not look anything like pictures. On attempting to return which on their website is an easy return within 30 days policy has to be returned to china which has cost me 40 pounds, so for 6 terrible shirts which were a fire hazard, it has cost me nearly 250 pounds and i have nothing to show for it, they have now been held at customs as Dave and Carter are not responding to emails - DO NOT USE
Update. There response is nonscence as I have been exchanging emails with them for weeks. They are refusing to get involved or take responsibility. Do Not use this is a massive con for very very poor quality rubbish

Réponse de Daveandcarteruk
Items come directly from China and return is difficult.
Items come directly from China and so take a long time to arrive. If you want to make a return you have to email them. Only then do they tell you that you have to post back to China at your own cost “which can be up to £50”. Quite different to the impression they give in the returns t&c’s. I am therefore suspicious about reviews that say the refund process is simple.
The quality of clothes is poor, all from different manufacturers, so more like buying from Amazon without the good returns process. The sizes are not as advertised.
Certainly not worth the money for the quality and hassle and risk. Shame. If they could actually do what their website says they would have a good business.

Réponse de Daveandcarteruk
Worse purchase on line ever made
Worse purchase on line ever made. Quality of product very poor. Purchased a £100 two x piece suit for a wedding. Very thin material; it came in a bag 20cm x 30cm x 8cm so alarm bells already ringing. Colour beige not as expected, it had a pinkish look. Horrible cut and totally of inferior quality. Returned within 30 days at a substantial cost only not to be accepted at destination. Contacted Dave&Carter but apparently still looking into it….
30 days passed so no refund.
Advice not to use. I should have read reviews prior to purchase.
Dissatisfied customer.

Réponse de Daveandcarteruk
I warn you
I warn you, do NOT under any circumstances order clothing from this company, looks good on the website, but is akin to what an inmpoverished rural Chinese manual worker might wear
Cheap Chinese s..t at its best
Be warned!!

Réponse de Daveandcarteruk
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