Ordered uniform on 22nd July. After 6 ignored emails got a dispatch date of 30th August. It is now 8th September, my autisitic son has had to start school without uniform as nothing has been delivere... Voir plus
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We were treated with courtesy. The staff member who served us was helpful and discrete with his advice. The specific sizes require arrived within the expected time frame and we were very happy with t... Voir plus
L'entreprise a répondu
Such great customer service. Chris was amazing. We went for school uniform and he let the children try on different sizes and was very patient and knowledgable about what was required. Allowed us to e... Voir plus
L'entreprise a répondu
This order of a PE shirt took 1 month to arrive. Previous orders have been relatively quick, not sure what happened on this occasion but it was needed sooner than arrived. Quality of the shirt... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Smart and casual menswear, formal suit hire, wholesale printed & embroidered workwear, and secondary schoolwear. An employee-owned company with real focus on improving our customer service and quality of products offered. Now incorporating the School Threads range of primary school uniform.
Coordonnées de contact
Unit 2, Affinity Devon Outlet Centre, Clovelly Road, EX39 3DU, Bideford, Royaume-Uni
- 01237472283
- sales@dawsclothing.co.uk
- dawsclothing.co.uk
3,4
Moyen
229 avis
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Les gens ont aussi consulté
There friendly very helpful with lovely…
There friendly very helpful with lovely smiles the how time buying and collecting my items
25 juillet 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for the review Mr Stone, glad we could help
Great experience extremely helpful and…
Great experience extremely helpful and professional will be using again.
23 juillet 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Ian, look forward to seeing you again
Réponse de Daw's Clothing Company Ltd
Thanks very much for the review Tracey, much appreciated
Réponse de Daw's Clothing Company Ltd
Thanks for taking the time to review us Linda, great to hear you had a positive experience shopping with us!
A really quick service
A really quick service. The new website is now much easier to arrange for names to be embroidered onto PE kit
5 juillet 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Lynsey, we really appreciate it. It's great to hear you found it easier than it used to be!
Incorrect item received
Incorrect item received. Email to rectify has never been responded to and unable to through by phone.
Update: this was rectified today but only after making another phone call to follow up and email has now been responded to. Lady on phone suggested I pay postage back to store myself and it was just a picking error and would only cost me a stamp. I said I’d prefer to wait for email response so I could be assured I would receive a refund.
Email response much more satisfactory thank you, but a real shame about my experience prior to this as really prefer to support a local business. This review was written in the hope of obtaining a response. Positive response and apology received from manager and error rectified. Thank you
6 juillet 2023
Réponse de Daw's Clothing Company Ltd
**EDIT** Hi Laura, I tried calling to discuss this with you further, I'd like to give sincere apologies for the way your case was initially handled over the phone - this is not the level of customer service we aim to provide. You should not have been asked to return the incorrect item at your own cost - I shall be speaking to the member of staff concerned. It was our error from the outset and we should have done everything we could to put it right.
I really hope we can return to giving you the service you deserve as a valued local customer. Please do call the shop and ask to speak to myself if you would like to discuss this further.
Chris
Managing Director
Daw's Clothing Company
--------------------------------------------------------
Hi Laura, I’m a little confused. I can see your email conversation with a member of staff today where apologies were given for the picking error.
I can see a returns shipping label has been provided and the replacement ties have already been shipped. I’m really hoping these actions may now earn us more than one star.
We take great pride in our service during the busy summer season, but we are indeed only human and the colossal volume of orders received across 3 secondary schools and over 30 primary schools does unfortunately mean some errors are occasionally made.
I’m sincerely sorry this has resulted in you having a negative experience while shopping with us.
5 *Couldn’t be more helpful
5 *Couldn’t be more helpful, reasonable prices -I ordered late at night and it was embroidered next day and received a few days later. Thanks you so much Daws I have always and will continue you use your services to support my children in their school Journey !
4 juillet 2023
Réponse de Daw's Clothing Company Ltd
Thank you so much for your kind words Rachel, it’s really great to hear you continue to have such a positive ongoing experience when shopping with Daws. It’s repeat custom from friendly local customers who make what we do so enjoyable. Thanks again
Excellent Service
Staff were very friendly, helpful and knowledgeable. This helped as our son doesn't like shopping for uniform! They made it a pleasurable experience for us.
3 juillet 2023
Réponse de Daw's Clothing Company Ltd
Thank you very much for the review Louise, we really appreciate it. I’m so glad we made the uniform ordeal slightly less painful for your son 😄
Fast and efficient service
3 juillet 2023
Réponse de Daw's Clothing Company Ltd
Thank you for the review Joanne! Great to hear you had a positive experience shopping with us, we’re really proud of our order fulfilment times these days, we work really hard on this.
Réponse de Daw's Clothing Company Ltd
Thanks very much for the review Jane! Really glad to hear you had a positive experience shopping with us
Excellent design suit and prompt service
7 juin 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for the review Ian, it was an absolute pleasure, glad we could help you.
Excellent service
Excellent service, really helpful and good communication. My new suit is fantastic!
31 mai 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for taking the time to review us Joe, it's great to hear you are happy with your new suit. Please don't hesitate to let us know if we can help further.
Réponse de Daw's Clothing Company Ltd
Thank you John, it's great to hear you were happy with the service you received. Thanks for taking the time to review us!
My Daughter's wedding tleman I saw on my initial visit…
The gentleman I saw on my initial visit was very helpful as I didn't want just a standard suit.He helped me put a different colour pair of trousers with a Jacket and Waistcoat and a suitable Dress shirt.
15 mai 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for taking the time to review us Mr Glenister. It was an absolute pleasure helping you pick something for your daughters wedding, I hope it's a fantastic day.
Réponse de Daw's Clothing Company Ltd
Thank you for your kind words Mr Hakin, it was a pleasure. Please don't hesitate to let us know if we can help further, and thank you for the review!
New school rugby top
I rang up for a new Rugby top for my son for school and they were so helpful as I couldn't remember the size as they found our previous order and got the size from that. They were so friendly and helpful.
23 mars 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for the kind words and for taking the time to review us Mr Johnson. Great to hear we could help and make things easy
Delivery was very late
Delivery was very late will not order again took two weeks to arrive
13 mars 2023
Réponse de Daw's Clothing Company Ltd
Thank you for your review Mr Chen.
I can see from our system that you placed your order via our website at10:30pm on the 9th of March. We were indeed out of stock and didn't ship your product until the 14th of March. This was then delivered by Royal Mail to your address on the morning of the 17th of March, less than 8 days after you placed your order.
Whilst this delivery period was indeed a little longer than we usually achieve it was still well within the 7 to 10 day business day quoted on our website, and considerably less than the 2 weeks you have mentioned in your review. It's a real shame you feel this warranted a 1-star overall review of our company.
Great customer service
Great customer service. Very friendly and efficient. No stress at all which is welcomed when buying school uniform!
28 février 2023
Réponse de Daw's Clothing Company Ltd
Thanks very much for your review Sarah-Jane! Glad we could help
Réponse de Daw's Clothing Company Ltd
Great to hear you were happy with your delivery, and thank you for your review Georgia!
Will definitely recommend
Thank you for your speed with our order and delivery.
Great quality polo shirts
Thank you
14 février 2023
Réponse de Daw's Clothing Company Ltd
Thank you very much for your review Tracey, we really appreciate it. Great to hear you had a positive experience.
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